0001853145-24-000054 | 10-Q | XBRL Viewer

Property and Equipment

9 Months Ended

Sep. 30, 2024

Property, Plant and Equipment [Abstract]

Note 8. Property and Equipment

Property and equipment consisted of the following as of:


	September 30,		December 31,
	2024		2023
	(in thousands)

Computer equipment and software	$	11,768	$	11,628
Furniture and fixtures	3,322		3,794
Leasehold improvements	10,566		11,756
Total property and equipment	25,656		27,178
Less accumulated depreciation	(18,464)		(17,444)
Property and equipment, net	$	7,192	$	9,734

Depreciation expense was $0.9 million and $1.3 million for the three months ended September 30, 2024 and 2023, respectively, and $2.9 million and $3.3 million for the nine months ended September 30, 2024 and 2023, respectively.

Commitments and Contingencies

9 Months Ended

Sep. 30, 2024

Commitments and Contingencies Disclosure [Abstract]

Commitments and Contingencies

Note 17. Commitments and Contingencies

The Company has non-cancelable contractual purchase obligations incurred in the normal course of business to help deliver our services and products and provide support to our customers. These contracts with vendors primarily relate to software service, targeted mail costs, third-party fulfillment costs and software hosting. Unrecognized future minimum payments due under these agreements are as follows (in thousands):


Year ended December 31,
2024 (remainder of year)	$	3,950
2025	12,544
2026	3,745
2027	2,625
2028	687
Thereafter	—
Total future minimum payments due	$	23,551

From time to time, the Company is involved in various lawsuits and legal proceedings which arise in or outside the ordinary course of business. Litigation is subject to inherent uncertainties, and an adverse result in these or other matters may arise from time to time that may harm our business. Accruals for loss contingencies are recorded when a loss is probable, and the amount of such loss can be reasonably estimated. An adverse determination in one or more of these pending matters could have an adverse effect on the Company’s consolidated financial position, results of operations or cash flows.

On January 31, 2024, plaintiff Vladimir Gusinsky Revocable Trust filed a putative class action lawsuit in the Court of Chancery of the State of Delaware against the Company, members of its Board and the other parties to its sponsor stockholders agreement, dated June 30, 2021, Providence Strategic Growth II L.P., Providence Strategic Growth II-A L.P., SLA Eclipse Co-Invest, L.P., and SLA CM Eclipse Holdings, L.P. (collectively, the “Sponsor Stockholders”), captioned Vladimir Gusinsky Revocable Trust v. Eric Remer, Penny Baldwin, et. al., Case No. 2024-0077 (Del Ch.). The complaint generally alleges violations of Section 141(a) of the Delaware General Corporation Law (“DGCL”) by providing the Sponsor Stockholders with a veto right over the Board’s ability to hire or fire the Company’s Chief Executive Officer (the “CEO Approval Right”) on the basis that it unlawfully limits the Board’s authority to manage the business and affairs of the Company. The plaintiff seeks declaratory judgment that the CEO Approval Right is invalid and void, other declaratory and equitable relief for the class and/or the Company, attorneys’ and experts’ witness fees and other costs and expenses, and other equitable relief. On June 14, 2024, the Company filed its opening brief in support of its Motion to Dismiss, and on July 15, 2024, Plaintiff opposed that motion. On July 16, 2024, the court entered a stipulation and order dismissing the director defendants from the action. On August 29, 2024, the remaining defendants, the Company and Sponsor Stockholders (collectively, “Defendants”), filed their reply in support of the Motion to Dismiss, and pursuant to a stipulation between the parties, Plaintiff filed a sur-reply on September 26, 2024, which Defendants filed a response to on October 10, 2024. On October 15, 2024, Defendants filed a Motion to Dismiss for Lack of Subject Matter Jurisdiction, arguing that the claims alleged are not ripe for adjudication. The Company believes it has meritorious defenses to the claims of the plaintiff and members of the class and any liability for the alleged claims is not currently probable and the potential loss or range of loss is not reasonably estimable.

The Company is party to additional legal proceedings incidental to its business. While the outcome of these additional matters could differ from management’s expectations, the Company does not believe that the resolution of such matters is reasonably likely to have a material effect on its results of operations or financial condition.

The Company assesses the applicability of nexus in jurisdictions in which the Company sells products and services. As of September 30, 2024 and December 31, 2023, the Company recorded a liability in the amount of $11.2 million and $10.9 million, respectively within current liabilities and other long-term liabilities as a provision for sales and use, gross receipts and goods and services tax. In connection with the Company's accounting for acquisitions, the Company has recorded liabilities and corresponding provisional escrow or indemnity receivables within the purchase price allocations for instances in which the Company is indemnified for tax matters.

Intangible Assets - Narrative (Details) - USD ($) $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023
Goodwill and Intangible Assets Disclosure [Abstract]
Amortization expense	$ 18.6	$ 22.5	$ 56.5	$ 68.6

Leases - Schedule of Lease Expense and Supplemental Cash Flow, Balance Sheet Information (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023	Dec. 31, 2023
Leases [Abstract]
Operating lease cost	$ 964	$ 1,578	$ 3,253	$ 4,875
Variable lease cost	591	478	1,908	1,587
Short-term lease cost	93	109	357	258
Total lease cost	1,648	2,165	5,518	6,720
Cash Paid For Amounts Included In The Measurement Of Lease Liabilities [Abstract]
Cash paid for operating lease liabilities	1,155	1,127	3,808	4,860
Right-Of-Use Assets Obtained In Exchange For New Lease Obligations [Abstract]
Operating lease assets obtained in exchange for operating lease liabilities	0	$ 0	940	$ 183
Operating lease right-of-use assets	11,524		11,524		$ 15,861
Current operating lease liabilities	3,054		3,054		3,789
Long-term operating lease liabilities	14,444		14,444		19,400
Total operating lease liabilities	$ 17,498		$ 17,498		$ 23,189

Condensed Consolidated Statements of Stockholders’ Equity (Parenthetical)	12 Months Ended
	Dec. 31, 2022
Statement of Stockholders' Equity [Abstract]
Accounting Standards Update [Extensible Enumeration]	Accounting Standards Update 2016-13 [Member]

- Definition

Indicates amendment to accounting standards.

+ References

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-URI https://asc.fasb.org/1943274/2147479654/326-10-65-4

Reference 65: http://www.xbrl.org/2003/role/disclosureRef
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Reference 66: http://www.xbrl.org/2003/role/disclosureRef
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Reference 67: http://www.xbrl.org/2003/role/disclosureRef
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Reference 68: http://www.xbrl.org/2003/role/disclosureRef
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Reference 71: http://www.xbrl.org/2003/role/disclosureRef
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Reference 77: http://www.xbrl.org/2003/role/disclosureRef
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Reference 78: http://www.xbrl.org/2003/role/disclosureRef
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-Name Accounting Standards Codification
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Reference 79: http://www.xbrl.org/2003/role/disclosureRef
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Reference 80: http://www.xbrl.org/2009/role/commonPracticeRef
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-URI https://asc.fasb.org/1943274/2147483443/250-10-50-1

+ Details

Net Loss Per Share Attributable to Common Stockholders

9 Months Ended

Sep. 30, 2024

Earnings Per Share [Abstract]

Net Loss Per Share Attributable to Common Stockholders

Note 14. Net Loss Per Share Attributable to Common Stockholders

The following table presents the calculation of basic and diluted net loss per share for the Company’s common stock as of:


	Three months ended September 30,				Nine months ended September 30,
	2024		2023		2024		2023
	(in thousands except per share amounts)

Numerator:





Net loss attributable to common stockholders	$	(9,156)	$	(614)	$	(28,856)	$	(22,285)

Denominator:
Weighted-average shares of common stock outstanding, basic and diluted	184,147		188,805		185,317		189,040
Net loss per share attributable to common stockholders, basic and diluted	$	(0.05)	$	—	$	(0.16)	$	(0.12)

The following outstanding potentially dilutive common stock equivalents have been excluded from the computation of diluted net loss per share attributable to common stockholders for the periods presented due to their anti-dilutive effect as of:


	September 30,
	2024	2023
	(in thousands)
Outstanding stock options and unvested RSUs	16,381	17,359
Shares of common stock pursuant to ESPP	217	287
Total anti-dilutive outstanding potential common stock	16,598	17,646

Property and Equipment - Schedule of Property and Equipment (Details) - USD ($) $ in Thousands	Sep. 30, 2024	Dec. 31, 2023
Property, Plant and Equipment [Line Items]
Total property and equipment	$ 25,656	$ 27,178
Less accumulated depreciation	(18,464)	(17,444)
Property and equipment, net	7,192	9,734
Computer equipment and software
Property, Plant and Equipment [Line Items]
Total property and equipment	11,768	11,628
Furniture and fixtures
Property, Plant and Equipment [Line Items]
Total property and equipment	3,322	3,794
Leasehold improvements
Property, Plant and Equipment [Line Items]
Total property and equipment	$ 10,566	$ 11,756

Capitalized Software (Tables)

9 Months Ended

Sep. 30, 2024

Research and Development [Abstract]

Schedule of Capitalized Software

Capitalized software consisted of the following as of:


	September 30,		December 31,
	2024		2023
	(in thousands)

Capitalized software	$	68,962	$	64,137
Less: accumulated amortization	(26,780)		(21,626)
Capitalized software, net	$	42,182	$	42,511

Stock-Based Compensation - Schedule of Restricted Stock Unit and Stock Option Activity (Details) - shares shares in Thousands	3 Months Ended
	Sep. 30, 2024	Jun. 30, 2024	Mar. 31, 2024
Stock Options
Beginning balance (in shares)	12,610	12,982	13,337
Granted (in shares)	0	0	0
Vested or exercised (in shares)	(216)	(233)	(160)
Cancelled or forfeited (in shares)	(80)	(139)	(195)
Ending balance (in shares)	12,314	12,610	12,982
RSUs
RSUs
Beginning balance (in shares)	5,035	5,348	3,337
Granted (in shares)	80	213	2,615
Vested or exercised (in shares)	(585)	(470)	(301)
Cancelled or forfeited (in shares)	(462)	(56)	(303)
Ending balance (in shares)	4,068	5,035	5,348

Long-Term Debt - Schedule of Interest Rate Swap Agreements Connection With Credit Facilities (Details) - Interest rate swaps - USD ($) $ in Thousands	Sep. 20, 2024	Mar. 31, 2023	Oct. 31, 2022
Debt Instrument [Line Items]
Fixed Interest Rate	3.395%	3.951%	4.212%
Notional Amount	$ 125,000,000	$ 100,000,000	$ 200,000,000
Asset (Liability) Fair Value	$ (158)	$ (1,824)	$ (5,190)

- Definition

Line items represent financial concepts included in a table. These concepts are used to disclose reportable information associated with domain members defined in one or many axes to the table.

+ References

Reference 1: http://www.xbrl.org/2003/role/exampleRef
-Topic 835
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-Name Accounting Standards Codification
-Section 55
-Paragraph 8
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482949/835-30-55-8

Reference 2: http://www.xbrl.org/2009/role/commonPracticeRef
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-Section S99
-Paragraph 1
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Reference 3: http://www.xbrl.org/2003/role/disclosureRef
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-Section S99
-Paragraph 3
-Subparagraph (SX 210.12-04(a))
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Reference 4: http://www.xbrl.org/2003/role/disclosureRef
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Reference 5: http://www.xbrl.org/2003/role/exampleRef
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-URI https://asc.fasb.org/1943274/2147481568/470-20-55-69B

Reference 6: http://www.xbrl.org/2003/role/exampleRef
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Reference 7: http://www.xbrl.org/2003/role/exampleRef
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Reference 8: http://www.xbrl.org/2003/role/exampleRef
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-URI https://asc.fasb.org/1943274/2147481568/470-20-55-69F

Reference 9: http://www.xbrl.org/2003/role/disclosureRef
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-Paragraph 1B
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-Publisher FASB
-URI https://asc.fasb.org/1943274/2147481139/470-20-50-1B

Reference 10: http://www.xbrl.org/2003/role/disclosureRef
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-URI https://asc.fasb.org/1943274/2147481139/470-20-50-1B

Reference 11: http://www.xbrl.org/2003/role/exampleRef
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-URI https://asc.fasb.org/1943274/2147481139/470-20-50-1B

Reference 12: http://www.xbrl.org/2003/role/disclosureRef
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-Section 50
-Paragraph 1B
-Subparagraph (e)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147481139/470-20-50-1B

Reference 13: http://www.xbrl.org/2003/role/disclosureRef
-Topic 470
-SubTopic 20
-Name Accounting Standards Codification
-Section 50
-Paragraph 1B
-Subparagraph (f)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147481139/470-20-50-1B

Reference 14: http://www.xbrl.org/2003/role/disclosureRef
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-Section 50
-Paragraph 1B
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Reference 15: http://www.xbrl.org/2003/role/disclosureRef
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-URI https://asc.fasb.org/1943274/2147481139/470-20-50-1D

Reference 16: http://www.xbrl.org/2003/role/disclosureRef
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Reference 17: http://www.xbrl.org/2003/role/disclosureRef
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-URI https://asc.fasb.org/1943274/2147481139/470-20-50-1D

Reference 18: http://www.xbrl.org/2003/role/disclosureRef
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-Publisher FASB
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Reference 19: http://www.xbrl.org/2003/role/disclosureRef
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Reference 20: http://www.xbrl.org/2003/role/disclosureRef
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Reference 21: http://www.xbrl.org/2003/role/disclosureRef
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Reference 22: http://www.xbrl.org/2003/role/disclosureRef
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Reference 23: http://www.xbrl.org/2003/role/disclosureRef
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Reference 24: http://www.xbrl.org/2003/role/disclosureRef
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Reference 25: http://www.xbrl.org/2003/role/disclosureRef
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-Name Accounting Standards Codification
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-Publisher FASB
-URI https://asc.fasb.org/1943274/2147481139/470-20-50-1I

Reference 26: http://www.xbrl.org/2009/role/commonPracticeRef
-Topic 835
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-Name Accounting Standards Codification
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-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482925/835-30-45-2

Reference 27: http://www.xbrl.org/2009/role/commonPracticeRef
-Topic 835
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-Name Accounting Standards Codification
-Section 50
-Paragraph 1
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482900/835-30-50-1

+ Details

Long-Term Debt

9 Months Ended

Sep. 30, 2024

Debt Disclosure [Abstract]

Long-Term Debt

Note 11. Long-Term Debt

Long-term debt consisted of the following as of:


	September 30,		December 31,
	2024		2023
	(in thousands)

Term notes with interest payable monthly, interest rate at Adjusted SOFR, plus an applicable margin of 3.25% (7.95992% at September 30, 2024) quarterly principal payments of 0.25% of original principal balance with balloon payment due July 2028	$	533,500	$	537,625
Revolver with interest payable monthly, interest rate at Adjusted SOFR, plus an applicable margin of 3.25% (7.95992% at September 30, 2024), and outstanding balance due July 2026	—		—
Principal debt	533,500		537,625
Deferred financing costs on long-term debt	(3,296)		(3,983)
Discount on long-term debt	(1,196)		(1,446)
Total debt	529,008		532,196
Less current maturities	5,500		5,500
Long-term portion	$	523,508	$	526,696

The Company is party to a credit agreement, as amended, that provides for two term loans for an aggregate principal amount of $550.0 million (“Term Loans”), a revolver with a capacity of $190.0 million (“Revolver”) and a sub-limit of the Revolver available for letters of credit up to an aggregate face amount of $20.0 million. These debt arrangements are collectively referred to herein as the (“Credit Facilities”).

Effective as of July 1, 2023, borrowings under the Credit Facilities bear interest at the Company’s option at Alternative Base Rate (“ABR”) plus an applicable rate, or at a forward-looking term rate based upon the secured overnight financing rate (“SOFR”), plus (i) (a) with respect to Term Loans, credit spread adjustments of 0.11448%, 0.26161%, 0.42826% and 0.71513% for interest periods of one, three, six and twelve months, respectively, and (b) with respect to revolving loans, a credit spread adjustment of 0.0% (“Adjusted SOFR”) plus (ii) an applicable rate, in each case with such applicable rate based on the Company’s first lien net leverage ratio. The ABR represents the highest of the prime rate, Federal Reserve Bank of New York rate plus ½ of 1%, and the Adjusted SOFR for a one month interest period plus 1.0%. The applicable rate for the Term Loans and the Revolver is 3.0% for Adjusted SOFR borrowings and 2.0% for ABR borrowings, in each case subject to change based on our first lien net leverage ratio.

The Company determines the fair value of long-term debt based on trading prices for its debt if available. As of September 30, 2024, the Company obtained trading prices for the term notes outstanding. However, as such trading prices require significant unobservable inputs to the pricing model, such instruments are classified as Level 2. The fair value amounts were approximately $536.2 million and $540.3 million as of September 30, 2024 and December 31, 2023, respectively.

The Company has entered into the following interest rate swap agreements in connection with its Credit Facilities to convert a portion of the floating rate component of the Term Loans from a floating rate to fixed rate:


Effective	Expiration	Fixed Interest		Notional		Asset (Liability) Fair Value at
Date	Date	Rate		Amount		September 30, 2024
				(in thousands)		(in thousands)
October 31, 2022	October 31, 2027	4.212	%	$	200,000	$	(5,190)
March 31, 2023	October 31, 2027	3.951	%	100,000		(1,824)
September 20, 2024	October 31, 2027	3.395	%	125,000		(158)

The Swap Agreements are accounted for as derivatives whereby the fair value of each contract is reported within the unaudited condensed consolidated balance sheets, and related gains or losses resulting from changes in the fair value are reported in interest and other expense, net, in the unaudited condensed consolidated statements of operations and comprehensive loss. As of September 30, 2024 the fair value of the Swap Agreements was a liability of $7.2 million, which is reported in other non-current liabilities on the unaudited condensed consolidated balance sheets. The related gains and losses resulting from changes in fair value was a loss of $8.1 million and a gain $4.5 million during the three months ended September 30, 2024 and 2023, respectively, and loss of $2.3 million and a gain of $6.6 million during the nine months ended September 30, 2024 and 2023, respectively.

The Company’s Credit Facilities are subject to certain financial and nonfinancial covenants and are secured by substantially all assets of the Company. As of September 30, 2024, the Company was in compliance with all of its covenants.

Aggregate maturities of the Company’s debt for the years ending December 31 are as follows as of September 30, 2024 (in thousands):


Year ending December 31:
2024 (remainder of year)	$	1,375
2025	5,500
2026	5,500
2027	5,500
2028	515,625
Thereafter	—
Total aggregate maturities of the Company’s debt	$	533,500

Geographic Areas (Tables)

9 Months Ended

Sep. 30, 2024

Geographic Areas, Long-Lived Assets [Abstract]

Schedule of Long-Lived Assets by Geographic Areas

The following table sets forth long-lived assets by geographic area as of:


	September 30,		December 31,
	2024		2023
	(in thousands)

United States	$	39,328	$	41,134
International	$	10,046	$	11,111

Long-Term Debt - Schedule of Maturities of Long-term Debt (Details) $ in Thousands	Sep. 30, 2024 USD ($)
Debt Disclosure [Abstract]
2024 (remainder of year)	$ 1,375,000
2025	5,500,000
2026	5,500,000
2027	5,500,000
2028	515,625,000
Thereafter	0
Total aggregate maturities of the Company’s debt	$ 533,500,000

Intangible Assets

9 Months Ended

Sep. 30, 2024

Goodwill and Intangible Assets Disclosure [Abstract]

Intangible Assets

Note 7. Intangible Assets

Intangible assets consisted of the following as of:


	September 30, 2024
	Useful Life	Gross Carrying Value		Accumulated Amortization		Net Book Value
	(in thousands)

Customer relationships	3-20 years	$	574,622	$	361,518	$	213,104
Developed technology	2-12 years	102,450		81,166		21,284
Trade name	3-10 years	37,303		26,319		10,984
Non-compete agreements	2-5 years	2,383		2,365		18
Total		$	716,758	$	471,368	$	245,390


	December 31, 2023
	Useful Life	Gross Carrying Value		Accumulated Amortization		Net Book Value
	(in thousands)

Customer relationships	3-20 years	$	605,908	$	336,558	$	269,350
Developed technology	2-12 years	106,482		74,717		31,765
Trade name	3-10 years	38,627		24,293		14,334
Non-compete agreements	2-5 years	2,408		2,338		70
Total		$	753,425	$	437,906	$	315,519

Amortization expense was $18.6 million and $22.5 million for the three months ended September 30, 2024 and 2023, respectively and $56.5 million and $68.6 million for the nine months ended September 30, 2024 and 2023, respectively.

Intangible Assets - Schedule of Intangible Assets (Details) - USD ($) $ in Thousands	Sep. 30, 2024	Dec. 31, 2023
Finite-Lived Intangible Assets [Line Items]
Gross Carrying Value	$ 716,758	$ 753,425
Accumulated Amortization	471,368	437,906
Net Book Value	245,390	315,519
Customer relationships
Finite-Lived Intangible Assets [Line Items]
Gross Carrying Value	574,622	605,908
Accumulated Amortization	361,518	336,558
Net Book Value	$ 213,104	$ 269,350
Customer relationships \| Minimum
Finite-Lived Intangible Assets [Line Items]
Useful Life	3 years	3 years
Customer relationships \| Maximum
Finite-Lived Intangible Assets [Line Items]
Useful Life	20 years	20 years
Developed technology
Finite-Lived Intangible Assets [Line Items]
Gross Carrying Value	$ 102,450	$ 106,482
Accumulated Amortization	81,166	74,717
Net Book Value	$ 21,284	$ 31,765
Developed technology \| Minimum
Finite-Lived Intangible Assets [Line Items]
Useful Life	2 years	2 years
Developed technology \| Maximum
Finite-Lived Intangible Assets [Line Items]
Useful Life	12 years	12 years
Trade name
Finite-Lived Intangible Assets [Line Items]
Gross Carrying Value	$ 37,303	$ 38,627
Accumulated Amortization	26,319	24,293
Net Book Value	$ 10,984	$ 14,334
Trade name \| Minimum
Finite-Lived Intangible Assets [Line Items]
Useful Life	3 years	3 years
Trade name \| Maximum
Finite-Lived Intangible Assets [Line Items]
Useful Life	10 years	10 years
Non-compete agreements
Finite-Lived Intangible Assets [Line Items]
Gross Carrying Value	$ 2,383	$ 2,408
Accumulated Amortization	2,365	2,338
Net Book Value	$ 18	$ 70
Non-compete agreements \| Minimum
Finite-Lived Intangible Assets [Line Items]
Useful Life	2 years	2 years
Non-compete agreements \| Maximum
Finite-Lived Intangible Assets [Line Items]
Useful Life	5 years	5 years

Revenue (Tables)

9 Months Ended

Sep. 30, 2024

Revenue from Contract with Customer [Abstract]

Schedule of Disaggregation of Revenue

The following tables present a disaggregation of our revenue from contracts with customers by revenue recognition pattern and geographical market:


	Three months ended September 30,				Nine months ended September 30,
	2024		2023		2024		2023
	(in thousands)

By pattern of recognition (timing of transfer of services):
Point in time	$	15,011	$	17,984	$	44,387	$	48,141
Over time	161,249		156,757		479,379		457,788
Total	$	176,260	$	174,741	$	523,766	$	505,929
By geographical market:
United States	$	162,459	$	159,859	$	476,149	$	461,336
International	13,801		14,882		47,617		44,593
Total	$	176,260	$	174,741	$	523,766	$	505,929

Schedule of Supplemental Balance Sheet Information

Supplemental balance sheet information related to contracts from customers as of:


	September 30,		December 31,
	2024		2023
	(in thousands)

Accounts receivable, net	$	49,883	$	45,417
Contract assets	$	18,181	$	16,117
Deferred revenue	$	26,271	$	24,082
Customer deposits	$	12,524	$	12,891
Long-term deferred revenue	$	725	$	2,168

Schedule of Accounts Receivable, Allowance for Credit Loss

Activity in our allowance for expected credit losses is as follows as of:


	September 30,
		2024		2023
		(in thousands)

Allowance for expected credit losses, beginning of year		$	6,183	$	4,670
Beginning balance adjustment due to implementation of the new credit loss standard		—		1,309
Bad debt expense		3,237		5,285
Write-offs, net of recoveries		(4,072)		(4,933)
Disposition of Fitness Solutions		(141)		—

Allowance for expected credit losses, end of period		$	5,207	$	6,331

Insider Trading Arrangements	3 Months Ended	9 Months Ended
Insider Trading Arrangements	Sep. 30, 2024 shares	Sep. 30, 2024 shares
Trading Arrangements, by Individual
Non-Rule 10b5-1 Arrangement Adopted	false
Rule 10b5-1 Arrangement Terminated	false
Non-Rule 10b5-1 Arrangement Terminated	false
Matthew Feierstein [Member]
Trading Arrangements, by Individual
Material Terms of Trading Arrangement		On September 6, 2024, Matthew Feierstein, our President, entered into a Rule 10b5-1 trading arrangement intended to satisfy the affirmative defense conditions of Rule 10b5-1(c) for the sale of up to 325,000 shares of the Company’s common stock until December 31, 2025.
Name	Matthew Feierstein
Title	President
Rule 10b5-1 Arrangement Adopted	true
Adoption Date	September 6, 2024
Expiration Date	December 31, 2025
Arrangement Duration	481 days
Aggregate Available	325,000,000	325,000,000

Summary of Significant Accounting Policies	9 Months Ended
Summary of Significant Accounting Policies	Sep. 30, 2024
Accounting Policies [Abstract]
Summary of Significant Accounting Policies	Note 2. Summary of Significant Accounting Policies Basis of Presentation The accompanying unaudited condensed consolidated financial statements have been prepared in accordance with accounting principles generally accepted in the United States (“U.S. GAAP”) for interim financial information. Certain information and disclosures normally included in consolidated financial statements prepared in accordance with U.S. GAAP have been condensed or omitted. Accordingly, these unaudited condensed consolidated financial statements should be read in conjunction with our audited consolidated financial statements for the year ended December 31, 2023 and the related notes (“Annual Report on Form 10-K”). The December 31, 2023 consolidated balance sheet was derived from our audited consolidated financial statements as of that date. Our unaudited interim condensed consolidated financial statements include, in the opinion of management, all adjustments, consisting of normal and recurring items, necessary for the fair statement of the unaudited condensed consolidated financial statements. All intercompany accounts and transactions have been eliminated in consolidation. There have been no significant changes in accounting policies during the nine months ended September 30, 2024 from those disclosed in the annual consolidated financial statements for the year ended December 31, 2023 and the related notes. Certain prior year amounts have been reclassified to conform to the current year presentation. On March 13, 2024, the Company entered into definitive sale and purchase agreements to sell our fitness solutions to Jonas Fitness Portfolio Holdco Inc. (“Jonas Software”) (see Note 4. Fitness Solutions Disposition). The sale of American Service Finance LLC., ASF Payment Solutions ULC and Technique Fitness Inc. (collectively, “North American Fitness”), closed simultaneous with signing. The sale of EverCommerce UK, including wholly-owned subsidiaries Fitii UK (MyPTHub and MyPTHub LLC) and ClubWise UK and its wholly-owned subsidiary ClubWise Australia (collectively, “UK Fitness” and together with North American Fitness, “Fitness Solutions”), closed on July 1, 2024. The divestiture did not qualify for reporting as a discontinued operation. As a result, our unaudited condensed consolidated financial statements include the results of North American Fitness and UK Fitness for all periods through the applicable date of sale. The operating results for the three and nine months ended September 30, 2024 are not necessarily indicative of the results expected for the full year ending December 31, 2024. Use of Estimates The preparation of unaudited condensed consolidated financial statements in conformity with U.S. GAAP requires management to make estimates and assumptions that affect certain amounts reported in the unaudited condensed consolidated financial statements, including the accompanying notes. The Company bases its estimates on historical factors, current circumstances, and the experience and judgment of management. The Company evaluates its estimates and assumptions on an ongoing basis. Actual results could differ from those estimates. Significant items subject to such estimates reflected in the unaudited condensed consolidated financial statements include: the estimation of the recoverability of goodwill and other intangible assets; income tax uncertainties, including valuation allowance for deferred tax assets and value of any uncertain tax positions; recognizing bad debt expense from expected credit losses, recognizing stock-based compensation expense and estimating standalone selling price, when applicable, for the allocation of transaction price when multiple performance obligations are included in a contract with a customer. Emerging Growth Company As an emerging growth company (“EGC”), the Jumpstart Our Business Startups Act (“JOBS Act”) allows the Company to delay adoption of new or revised accounting pronouncements applicable to public companies until such pronouncements are applicable to private companies. The Company has elected to use the extended transition period under the JOBS Act until the earlier of the date that it is (i) no longer an EGC or (ii) affirmatively and irrevocably opts out of the extended transition period provided in the JOBS Act. As a result, the financial statements may not be comparable to companies that comply with the new or revised accounting pronouncements as of public company effective dates. The adoption dates are discussed below to reflect this election within the “Recently Issued Accounting Pronouncements” section. Recently Issued Accounting Pronouncements We evaluate all Accounting Standards Updates (“ASUs) issued by the Financial Accounting Standards Board (the “FASB”) for consideration of their applicability. ASUs not included in the disclosures in this report were assessed and determined to be either not applicable or are not expected to have a material impact on our consolidated financial statements. Accounting pronouncements issued and adopted In June 2016, the FASB issued ASU No. 2016-13, Financial Instruments-Credit Losses (Topic 326); Measurement of Credit Losses on Financial Instruments, which requires the measurement and recognition of expected credit losses for financial assets held at amortized cost, which includes the Company’s accounts receivable and contract assets. This updated standard is effective for annual reporting periods beginning after December 15, 2022. The Company adopted this ASU for the year ended December 31, 2023 and it did not have a material impact on the financial statements. Accounting pronouncements not yet adopted In November 2023, the FASB issued ASU No. 2023-07, Segment Reporting - Improving Reportable Segment Disclosures (Topic 280). The update is intended to improve reportable segment disclosure requirements, primarily through enhanced disclosures about significant expenses. The ASU requires disclosures to include significant segment expenses that are regularly provided to the CODM, an amount and description of the composition of other segment items by reportable segment, and any additional measures of a segment's profit or loss used by the CODM when deciding how to allocate resources. The ASU also requires all annual disclosures currently required by Topic 280 to be included in interim periods. All disclosure requirements under ASU 2023-07 are also required for public entities with a single reportable segment. The amendments in this update are effective for fiscal years beginning after December 15, 2023, and interim periods within fiscal years beginning after December 15, 2024, with early adoption permitted. The amendments should be applied retrospectively to all prior periods presented in the financial statements. The Company is currently evaluating the impact of adopting the amendments in this update on its consolidated financial statements and disclosures. In December 2023, the FASB issued ASU No. 2023-09, Income Taxes (Topic 740): Improvements to Income Tax Disclosures. This update is intended to improve transparency of income tax disclosure by requiring consistent categories and greater disaggregation within the rate reconciliation and disaggregation of income taxes paid by jurisdiction. The amendments in this update are effective for annual periods beginning after December 15, 2024 with early adoption permitted. The amendments in this update should be applied on a prospective basis with retrospective application permitted. The Company is currently evaluating the impact of adopting this update on its consolidated financial statements and disclosures. However, we do not expect that the adoption of this guidance will have a material impact on our consolidated financial statements.

Kickserv Acquisition - Schedule of Estimated Fair Values of Consideration Transferred, Assets Acquired and Liabilities Assumed (Details) - USD ($) $ in Thousands	Aug. 10, 2023	Sep. 30, 2024	Dec. 31, 2023
Net assets acquired:
Goodwill		$ 920,973	$ 927,431
KickServ, LLC
Business Acquisition [Line Items]
Cash	$ 14,974
Net assets acquired:
Prepaid expenses and other assets	51
Intangibles—definite lived	3,155
Goodwill	12,497
Accounts payable, accrued expenses and other	(11)
Deferred tax liability, net	(397)
Deferred revenue	(274)
Other non-current liabilities	(47)
Total net assets acquired	$ 14,974

Leases - Schedule of Future Undiscounted Cash Flows (Details) - USD ($) $ in Thousands	Sep. 30, 2024	Dec. 31, 2023
Lessee, Operating Lease, Liability, to be Paid [Abstract]
2024 (remainder of year)	$ 1,081
2025	4,432
2026	4,240
2027	3,441
2028	2,773
Thereafter	4,735
Total lease payments	20,702
Less: imputed interest	(3,204)
Total present value of lease liabilities	$ 17,498	$ 23,189

Leases (Tables)

9 Months Ended

Sep. 30, 2024

Leases [Abstract]

Schedule of Lease Expense and Supplemental Cash Flow, Balance Sheet Information

The components of lease expense are as follows:


	Three months ended September 30,				Nine months ended September 30,
	2024		2023		2024		2023
	(in thousands)

Operating lease cost	$	964	$	1,578	$	3,253	$	4,875
Variable lease cost	591		478		1,908		1,587
Short-term lease cost	93		109		357		258
Total lease cost	$	1,648	$	2,165	$	5,518	$	6,720

Supplemental cash flow information related to leases is as follows:


	Three months ended September 30,				Nine months ended September 30,
	2024		2023		2024		2023
	(in thousands)

Cash paid for operating lease liabilities	$	1,155	$	1,127	$	3,808	$	4,860

Operating lease assets obtained in exchange for operating lease liabilities	$	—	$	—	$	940	$	183

Supplemental balance sheet information, included in other non-current assets, accrued expenses and other and other non-current liabilities on the unaudited condensed consolidated balance sheets, related to leases is as follows:


	September 30,		December 31,
	2024		2023
	(in thousands)

Operating lease right-of-use assets	$	11,524	$	15,861

Current operating lease liabilities	3,054		3,789
Long-term operating lease liabilities	14,444		19,400
Total operating lease liabilities	$	17,498	$	23,189

Schedule of Future Undiscounted Cash Flows

Future undiscounted cash flows for each of the next five years and thereafter and reconciliation to the lease liabilities recognized on the balance sheet as of September 30, 2024 is as follows (in thousands):


Year ended December 31,
2024 (remainder of year)	$	1,081
2025	4,432
2026	4,240
2027	3,441
2028	2,773
Thereafter	4,735
Total lease payments	20,702
Less: imputed interest	(3,204)
Total present value of lease liabilities	$	17,498

Nature of the Business (Details) customer in Thousands	Sep. 30, 2024 customer	Dec. 31, 2023 customer core_vertical
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Number of customers \| customer	690	708
Number of core verticals \| core_vertical		3

Summary of Significant Accounting Policies (Policies)	9 Months Ended
Summary of Significant Accounting Policies (Policies)	Sep. 30, 2024
Accounting Policies [Abstract]
Basis of Presentation	Basis of Presentation The accompanying unaudited condensed consolidated financial statements have been prepared in accordance with accounting principles generally accepted in the United States (“U.S. GAAP”) for interim financial information. Certain information and disclosures normally included in consolidated financial statements prepared in accordance with U.S. GAAP have been condensed or omitted. Accordingly, these unaudited condensed consolidated financial statements should be read in conjunction with our audited consolidated financial statements for the year ended December 31, 2023 and the related notes (“Annual Report on Form 10-K”). The December 31, 2023 consolidated balance sheet was derived from our audited consolidated financial statements as of that date. Our unaudited interim condensed consolidated financial statements include, in the opinion of management, all adjustments, consisting of normal and recurring items, necessary for the fair statement of the unaudited condensed consolidated financial statements. All intercompany accounts and transactions have been eliminated in consolidation. There have been no significant changes in accounting policies during the nine months ended September 30, 2024 from those disclosed in the annual consolidated financial statements for the year ended December 31, 2023 and the related notes. Certain prior year amounts have been reclassified to conform to the current year presentation.
Use of Estimates	Use of Estimates The preparation of unaudited condensed consolidated financial statements in conformity with U.S. GAAP requires management to make estimates and assumptions that affect certain amounts reported in the unaudited condensed consolidated financial statements, including the accompanying notes. The Company bases its estimates on historical factors, current circumstances, and the experience and judgment of management. The Company evaluates its estimates and assumptions on an ongoing basis. Actual results could differ from those estimates. Significant items subject to such estimates reflected in the unaudited condensed consolidated financial statements include: the estimation of the recoverability of goodwill and other intangible assets; income tax uncertainties, including valuation allowance for deferred tax assets and value of any uncertain tax positions; recognizing bad debt expense from expected credit losses, recognizing stock-based compensation expense and estimating standalone selling price, when applicable, for the allocation of transaction price when multiple performance obligations are included in a contract with a customer.
Recently Issued Accounting Pronouncements	Recently Issued Accounting Pronouncements We evaluate all Accounting Standards Updates (“ASUs) issued by the Financial Accounting Standards Board (the “FASB”) for consideration of their applicability. ASUs not included in the disclosures in this report were assessed and determined to be either not applicable or are not expected to have a material impact on our consolidated financial statements. Accounting pronouncements issued and adopted In June 2016, the FASB issued ASU No. 2016-13, Financial Instruments-Credit Losses (Topic 326); Measurement of Credit Losses on Financial Instruments, which requires the measurement and recognition of expected credit losses for financial assets held at amortized cost, which includes the Company’s accounts receivable and contract assets. This updated standard is effective for annual reporting periods beginning after December 15, 2022. The Company adopted this ASU for the year ended December 31, 2023 and it did not have a material impact on the financial statements. Accounting pronouncements not yet adopted In November 2023, the FASB issued ASU No. 2023-07, Segment Reporting - Improving Reportable Segment Disclosures (Topic 280). The update is intended to improve reportable segment disclosure requirements, primarily through enhanced disclosures about significant expenses. The ASU requires disclosures to include significant segment expenses that are regularly provided to the CODM, an amount and description of the composition of other segment items by reportable segment, and any additional measures of a segment's profit or loss used by the CODM when deciding how to allocate resources. The ASU also requires all annual disclosures currently required by Topic 280 to be included in interim periods. All disclosure requirements under ASU 2023-07 are also required for public entities with a single reportable segment. The amendments in this update are effective for fiscal years beginning after December 15, 2023, and interim periods within fiscal years beginning after December 15, 2024, with early adoption permitted. The amendments should be applied retrospectively to all prior periods presented in the financial statements. The Company is currently evaluating the impact of adopting the amendments in this update on its consolidated financial statements and disclosures. In December 2023, the FASB issued ASU No. 2023-09, Income Taxes (Topic 740): Improvements to Income Tax Disclosures. This update is intended to improve transparency of income tax disclosure by requiring consistent categories and greater disaggregation within the rate reconciliation and disaggregation of income taxes paid by jurisdiction. The amendments in this update are effective for annual periods beginning after December 15, 2024 with early adoption permitted. The amendments in this update should be applied on a prospective basis with retrospective application permitted. The Company is currently evaluating the impact of adopting this update on its consolidated financial statements and disclosures. However, we do not expect that the adoption of this guidance will have a material impact on our consolidated financial statements.

Revenue

9 Months Ended

Sep. 30, 2024

Revenue from Contract with Customer [Abstract]

Revenue

Note 5. Revenue

Disaggregation of Revenue

The following tables present a disaggregation of our revenue from contracts with customers by revenue recognition pattern and geographical market:


	Three months ended September 30,				Nine months ended September 30,
	2024		2023		2024		2023
	(in thousands)

By pattern of recognition (timing of transfer of services):
Point in time	$	15,011	$	17,984	$	44,387	$	48,141
Over time	161,249		156,757		479,379		457,788
Total	$	176,260	$	174,741	$	523,766	$	505,929
By geographical market:
United States	$	162,459	$	159,859	$	476,149	$	461,336
International	13,801		14,882		47,617		44,593
Total	$	176,260	$	174,741	$	523,766	$	505,929

Contract Balances

Supplemental balance sheet information related to contracts from customers as of:


	September 30,		December 31,
	2024		2023
	(in thousands)

Accounts receivable, net	$	49,883	$	45,417
Contract assets	$	18,181	$	16,117
Deferred revenue	$	26,271	$	24,082
Customer deposits	$	12,524	$	12,891
Long-term deferred revenue	$	725	$	2,168

Accounts receivable, net: Accounts receivable, net of allowance for expected credit losses, represent rights to consideration in exchange for products or services that have been transferred by us, when payment is unconditional and only the passage of time is required before payment is due.

Contract assets: Contract assets represent rights to consideration in exchange for products or services that have been transferred (i.e., the performance obligation or portion of the performance obligation has been satisfied), but payment is conditional on something other than the passage of time. These amounts typically relate to contracts that include on-premise licenses and professional services where the right to payment is not present until completion of the contract or achievement of specified milestones and the fair value of products or services transferred exceed this constraint.

Contract liabilities: Contract liabilities, or deferred revenue, represent our obligation to transfer products or services to a customer for which consideration has been received in advance of the satisfaction of performance obligations. Long-term deferred revenue is included within other non-current liabilities on the unaudited condensed consolidated balance sheets. Revenue recognized from the contract liability balance at December 31, 2023 was $22.4 million for the nine months ended September 30, 2024.

Customer deposits: Customer deposits relate to payments received in advance for contracts, which allow the customer to terminate a contract and receive a pro rata refund for the unused portion of payments received to date.

Accounts Receivable

Activity in our allowance for expected credit losses is as follows as of:


	September 30,
		2024		2023
		(in thousands)

Allowance for expected credit losses, beginning of year		$	6,183	$	4,670
Beginning balance adjustment due to implementation of the new credit loss standard		—		1,309
Bad debt expense		3,237		5,285
Write-offs, net of recoveries		(4,072)		(4,933)
Disposition of Fitness Solutions		(141)		—

Allowance for expected credit losses, end of period		$	5,207	$	6,331

Remaining Performance Obligations

Remaining performance obligations represent the transaction price of unsatisfied or partially satisfied performance obligations within contracts with an original expected contract term that is greater than one year for which fulfillment of the contract has started as of the end of the reporting period. Contracts that include 30-day termination rights are considered to be contracts with a term of one month and are therefore excluded from remaining performance obligations. Remaining performance obligations generally relate to those which are stand-ready in nature, as found within the subscription and marketing technology solutions revenue streams. The aggregate amount of transaction consideration allocated to remaining performance obligations as of September 30, 2024 was $21.2 million. The Company expects to recognize approximately 58% of its remaining performance obligations as revenue within the next year, 31% of its remaining performance obligations as revenue the subsequent year, 10% of its remaining performance obligations as revenue in the third year, and the remainder during the two-year period thereafter.

Cost to Obtain and Fulfill a Contract

Assets resulting from costs to obtain contracts are included within prepaid expenses and other current assets for short-term balances and other non-current assets for long-term balances on the Company’s unaudited condensed consolidated balance sheets. The costs to obtain contracts are amortized over five years, which corresponds with the useful life of the related technology. Short-term assets were $9.8 million and $8.6 million at September 30, 2024 and December 31, 2023, respectively, and long-term assets were $18.4 million and $17.9 million at September 30, 2024 and December 31, 2023, respectively. The Company recorded amortization expense within sales and marketing on the unaudited condensed consolidated statements of operations and comprehensive loss of $1.7 million and $1.4 million for the three months ended September 30, 2024 and 2023, respectively, and $5.0 million and $4.2 million for the nine months ended September 30, 2024 and 2023, respectively. The Company recorded amortization expense within cost of revenues on the unaudited condensed consolidated statements of operations and comprehensive loss of $0.8 million and $0.6 million for the three months ended September 30, 2024 and 2023, respectively, and $2.3 million and $1.6 million for the nine months ended September 30, 2024 and 2023, respectively.

- Definition

The entire disclosure of revenue from contract with customer to transfer good or service and to transfer nonfinancial asset. Includes, but is not limited to, disaggregation of revenue, credit loss recognized from contract with customer, judgment and change in judgment related to contract with customer, and asset recognized from cost incurred to obtain or fulfill contract with customer. Excludes insurance and lease contracts.

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+ Details

Goodwill (Tables)

9 Months Ended

Sep. 30, 2024

Goodwill and Intangible Assets Disclosure [Abstract]

Schedule of Goodwill

Goodwill activity consisted of the following for the nine months ended September 30, 2024 (in thousands):


Balance at December 31, 2023	$	927,431

Impairment	(6,418)

Effect of foreign currency exchange rate changes	(40)
Balance at September 30, 2024	$	920,973

- Definition

Tabular disclosure of goodwill by reportable segment and in total which includes a rollforward schedule.

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-Paragraph 1A
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482573/350-20-50-1A

Reference 12: http://www.xbrl.org/2009/role/commonPracticeRef
-Topic 350
-SubTopic 20
-Name Accounting Standards Codification
-Section 50
-Paragraph 2
-Subparagraph (b)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482573/350-20-50-2

+ Details

Revenue - Narrative (Details) - USD ($) $ in Millions	3 Months Ended		9 Months Ended
Revenue - Narrative (Details) - USD ($) $ in Millions	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023	Dec. 31, 2023
Capitalized Contract Cost [Line Items]
Revenue recognized			$ 22.4
Cost to obtain contracts amortization period	5 years		5 years
Short-term assets	$ 9.8		$ 9.8		$ 8.6
Long-term assets	18.4		18.4		$ 17.9
Sales and Marketing Expense
Capitalized Contract Cost [Line Items]
Amortization expense	1.7	$ 1.4	5.0	$ 4.2
Cost of revenues
Capitalized Contract Cost [Line Items]
Amortization expense	$ 0.8	$ 0.6	$ 2.3	$ 1.6

Leases - Narrative (Details) - USD ($) $ in Millions	3 Months Ended	9 Months Ended
Leases - Narrative (Details) - USD ($) $ in Millions	Mar. 31, 2023	Sep. 30, 2024	Sep. 30, 2023	Dec. 31, 2023
Lessee, Lease, Description [Line Items]
Extended lease term (in years)		5 years
Impairment on right-of-use assets	$ 0.1	$ 0.4	$ 1.1
Operating Lease, Right-of-Use Asset, Statement of Financial Position [Extensible Enumeration]		Other non-current assets
Operating Lease, Liability, Current, Statement of Financial Position [Extensible Enumeration]		Accrued expenses and other
Operating Lease, Liability, Noncurrent, Statement of Financial Position [Extensible Enumeration]		Other non-current liabilities
Weighted average remaining lease term for operating leases (in years)		5 years 1 month 24 days		5 years 9 months
Operating lease, weighted average discount rate		5.20%		5.10%
Minimum
Lessee, Lease, Description [Line Items]
Operating lease initial terms (in years)		1 year
Maximum
Lessee, Lease, Description [Line Items]
Operating lease initial terms (in years)		11 years

Fair Value of Financial Instruments

9 Months Ended

Sep. 30, 2024

Fair Value Disclosures [Abstract]

Fair Value of Financial Instruments

Note 15. Fair Value of Financial Instruments

Fair value estimates of financial instruments are made at a specific point in time, based on relevant information about financial markets and specific financial instruments. As these estimates are subjective in nature, involving uncertainties and matters of significant judgment, they cannot be determined with precision. Changes in assumptions can significantly affect estimated fair value.

The Company measures fair value as the price that would be received to sell an asset or paid to transfer a liability (an exit price) in an orderly transaction between market participants at the reporting date. The Company utilizes a three-tier hierarchy, which prioritizes the inputs used in the valuation methodologies in measuring fair value:

•Level 1: Valuations based on quoted prices in active markets for identical assets or liabilities that an entity has the ability to access.

•Level 2: Valuations based on quoted prices for similar assets or liabilities, quoted prices for identical assets or liabilities in markets that are not active, or other inputs that are observable or can be corroborated by observable data for substantially the full term of the assets or liabilities.

•Level 3: Valuations based on inputs that are supported by little or no market activity and that are significant to the fair value of the assets or liabilities.

The carrying value of cash and cash equivalents, accounts receivable, contract assets and accounts payable approximate their fair value because of the short-term nature of these instruments. Our interest rate swaps are valued based upon interest yield curves, interest rate volatility and credit spreads. Our interest rate swaps are classified within Level 2 of the fair value hierarchy as all significant inputs are corroborated by observable data.

There were no transfers between fair value measurement levels during the three and nine months ended September 30, 2024 and 2023.

The following table presents information about the Company's financial assets and liabilities measured at fair value on a recurring basis as of:


	September 30, 2024								Balance Sheet Classification
	Level 1		Level 2		Level 3		Total
	(in thousands)

Assets:
Money market	$	10,378	$	—	$	—	$	10,378	Cash equivalents

Liability:
Interest rate swaps	$	—	$	7,171	$	—	$	7,171	Other non-current liabilities


	December 31, 2023								Balance Sheet Classification
	Level 1		Level 2		Level 3		Total
	(in thousands)

Asset:
Money market	$	764	$	—	$	—	$	764	Cash equivalents
Liability:
Interest rate swap	$	—	$	4,889	$	—	$	4,889	Other non-current liabilities

- Definition

The entire disclosure for the fair value of financial instruments (as defined), including financial assets and financial liabilities (collectively, as defined), and the measurements of those instruments as well as disclosures related to the fair value of non-financial assets and liabilities. Such disclosures about the financial instruments, assets, and liabilities would include: (1) the fair value of the required items together with their carrying amounts (as appropriate); (2) for items for which it is not practicable to estimate fair value, disclosure would include: (a) information pertinent to estimating fair value (including, carrying amount, effective interest rate, and maturity, and (b) the reasons why it is not practicable to estimate fair value; (3) significant concentrations of credit risk including: (a) information about the activity, region, or economic characteristics identifying a concentration, (b) the maximum amount of loss the entity is exposed to based on the gross fair value of the related item, (c) policy for requiring collateral or other security and information as to accessing such collateral or security, and (d) the nature and brief description of such collateral or security; (4) quantitative information about market risks and how such risks are managed; (5) for items measured on both a recurring and nonrecurring basis information regarding the inputs used to develop the fair value measurement; and (6) for items presented in the financial statement for which fair value measurement is elected: (a) information necessary to understand the reasons for the election, (b) discussion of the effect of fair value changes on earnings, (c) a description of [similar groups] items for which the election is made and the relation thereof to the balance sheet, the aggregate carrying value of items included in the balance sheet that are not eligible for the election; (7) all other required (as defined) and desired information.

+ References

Reference 1: http://www.xbrl.org/2003/role/exampleRef
-Topic 820
-SubTopic 10
-Name Accounting Standards Codification
-Section 55
-Paragraph 107
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Reference 3: http://www.xbrl.org/2003/role/disclosureRef
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Reference 4: http://www.xbrl.org/2003/role/disclosureRef
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-Paragraph 1
-Subparagraph (a)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147478119/940-820-50-1

+ Details

Condensed Consolidated Balance Sheets (Parenthetical) - USD ($) $ in Thousands	Sep. 30, 2024	Dec. 31, 2023
Statement of Financial Position [Abstract]
Allowance for expected credit losses	$ 5,207	$ 6,183
Preferred stock, par value (in dollars per share)	$ 0.00001	$ 0.00001
Preferred stock, shares authorized (in shares)	50,000,000	50,000,000
Preferred stock, shares issued (in shares)	0	0
Preferred stock shares outstanding (in shares)	0	0
Common stock, par value (in dollars per share)	$ 0.00001	$ 0.00001
Common stock, shares authorized (in shares)	2,000,000,000	2,000,000,000
Common stock, shares issued (in shares)	183,821,161	186,934,031
Common stock, shares outstanding (in shares)	183,821,161	186,934,031

Goodwill - Schedule of Goodwill (Details) $ in Thousands	9 Months Ended
Goodwill - Schedule of Goodwill (Details) $ in Thousands	Sep. 30, 2024 USD ($)
Goodwill [Roll Forward]
Beginning balance	$ 927,431
Impairment	(6,418)
Effect of foreign currency exchange rate changes	(40)
Ending balance	$ 920,973

- Definition

Amount, after accumulated impairment loss, of asset representing future economic benefit arising from other asset acquired in business combination or from joint venture formation or both, that is not individually identified and separately recognized.

+ References

Reference 1: http://www.xbrl.org/2003/role/exampleRef
-Topic 280
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-Name Accounting Standards Codification
-Section 55
-Paragraph 49
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482785/280-10-55-49

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Reference 3: http://www.xbrl.org/2003/role/exampleRef
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-Name Accounting Standards Codification
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-Publisher FASB
-URI https://asc.fasb.org/1943274/2147478546/942-210-S99-1

+ Details

Condensed Consolidated Statements of Operations and Comprehensive Loss - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023
Revenues:
Total revenues	$ 176,260	$ 174,741	$ 523,766	$ 505,929
Operating expenses:
Cost of revenues (exclusive of depreciation and amortization presented separately below)	59,275	61,471	177,415	175,602
Sales and marketing	30,577	30,086	91,297	91,660
Product development	20,100	19,318	60,464	56,352
General and administrative	34,330	31,477	103,774	100,429
Depreciation and amortization	21,991	26,035	66,880	77,975
Loss on sale and impairments	70	61	11,750	1,124
Total operating expenses	166,343	168,448	511,580	503,142
Operating income	9,917	6,293	12,186	2,787
Interest and other expense, net	(18,331)	(6,666)	(33,674)	(26,615)
Net loss before income tax (expense) benefit	(8,414)	(373)	(21,488)	(23,828)
Income tax (expense) benefit	(742)	(241)	(7,368)	1,543
Net loss	(9,156)	(614)	(28,856)	(22,285)
Other comprehensive loss:
Foreign currency translation gain (loss), net	3,469	(1,940)	876	(2,721)
Comprehensive loss	$ (5,687)	$ (2,554)	$ (27,980)	$ (25,006)
Basic net loss per share attributable to common stockholders (in dollars per share)	$ (0.05)	$ 0	$ (0.16)	$ (0.12)
Diluted net loss per share attributable to common stockholders (in dollars per share)	$ (0.05)	$ 0	$ (0.16)	$ (0.12)
Basic weighted-average shares of common stock outstanding used in computing net loss per share (in shares)	184,146,958	188,805,421	185,317,020	189,039,709
Diluted weighted-average shares of common stock outstanding used in computing net loss per share (in shares)	184,146,958	188,805,421	185,317,020	189,039,709
Subscription and transaction fees
Revenues:
Total revenues	$ 137,566	$ 132,640	$ 409,331	$ 386,765
Marketing technology solutions
Revenues:
Total revenues	34,361	36,838	99,660	103,081
Other
Revenues:
Total revenues	$ 4,333	$ 5,263	$ 14,775	$ 16,083

Revenue - Schedule of Supplemental Balance Sheet Information (Details) - USD ($) $ in Thousands	Sep. 30, 2024	Dec. 31, 2023
Revenue from Contract with Customer [Abstract]
Accounts receivable, net	$ 49,883	$ 45,417
Contract assets	18,181	16,117
Deferred revenue	26,271	24,082
Customer deposits	12,524	12,891
Long-term deferred revenue	$ 725	$ 2,168

Intangible Assets (Tables)

9 Months Ended

Sep. 30, 2024

Goodwill and Intangible Assets Disclosure [Abstract]

Schedule of Intangible Assets

Intangible assets consisted of the following as of:


	September 30, 2024
	Useful Life	Gross Carrying Value		Accumulated Amortization		Net Book Value
	(in thousands)

Customer relationships	3-20 years	$	574,622	$	361,518	$	213,104
Developed technology	2-12 years	102,450		81,166		21,284
Trade name	3-10 years	37,303		26,319		10,984
Non-compete agreements	2-5 years	2,383		2,365		18
Total		$	716,758	$	471,368	$	245,390


	December 31, 2023
	Useful Life	Gross Carrying Value		Accumulated Amortization		Net Book Value
	(in thousands)

Customer relationships	3-20 years	$	605,908	$	336,558	$	269,350
Developed technology	2-12 years	106,482		74,717		31,765
Trade name	3-10 years	38,627		24,293		14,334
Non-compete agreements	2-5 years	2,408		2,338		70
Total		$	753,425	$	437,906	$	315,519

Long-Term Debt - Narrative (Details)		3 Months Ended						9 Months Ended		12 Months Ended
Long-Term Debt - Narrative (Details)	Jul. 01, 2023	Sep. 30, 2024 USD ($)	Jun. 30, 2024 USD ($)	Mar. 31, 2024 USD ($)	Sep. 30, 2023 USD ($)	Jun. 30, 2023 USD ($)	Mar. 31, 2023 USD ($)	Sep. 30, 2024 USD ($)	Sep. 30, 2023 USD ($)	Dec. 31, 2021 USD ($) numberOfLoan	Dec. 31, 2023 USD ($)
Debt Instrument [Line Items]
Debt repaid								$ 4,125,000	$ 4,125,000
Net gain (loss)		$ (9,156,000)	$ (3,376,000)	$ (16,324,000)	$ (614,000)	$ (896,000)	$ (20,775,000)	(28,856,000)	(22,285,000)
Interest rate swaps
Debt Instrument [Line Items]
Interest rate swap		7,200,000						7,200,000
Net gain (loss)		(8,100,000)			$ 4,500,000			(2,300,000)	$ 6,600,000
Level 2 \| Fair Value
Debt Instrument [Line Items]
Fair value		$ 536,200,000						$ 536,200,000			$ 540,300,000
Term Loan \| New Term Loan
Debt Instrument [Line Items]
Number of term loans \| numberOfLoan										2
Maximum borrowing capacity										$ 550,000,000
Basis spread								3.25%
Term Loan \| New Term Loan \| One Month Secured Overnight Financing Rate (SOFR)
Debt Instrument [Line Items]
Basis spread	0.11448%
Term Loan \| New Term Loan \| Three Month Secured Overnight Financing Rate (SOFR)
Debt Instrument [Line Items]
Basis spread	0.26161%
Term Loan \| New Term Loan \| Six Month Secured Overnight Financing Rate (SOFR)
Debt Instrument [Line Items]
Basis spread	0.42826%
Term Loan \| New Term Loan \| Twelve Month Secured Overnight Financing Rate (SOFR)
Debt Instrument [Line Items]
Basis spread	0.71513%
Term Loan \| New Term Loan \| SOFR
Debt Instrument [Line Items]
Basis spread	3.00%
Term Loan \| New Term Loan \| Base Rate
Debt Instrument [Line Items]
Basis spread	2.00%
Revolving Loans \| New Revolver
Debt Instrument [Line Items]
Debt repaid										190,000,000.0
Basis spread								3.25%
Revolving Loans \| New Revolver \| Adjusted Secured Overnight Financing Rate
Debt Instrument [Line Items]
Basis spread
Revolving Loans \| New Revolver \| SOFR
Debt Instrument [Line Items]
Basis spread	3.00%
Revolving Loans \| New Revolver \| Base Rate
Debt Instrument [Line Items]
Basis spread	2.00%
Letter of Credit \| New Revolver
Debt Instrument [Line Items]
Maximum borrowing capacity										$ 20,000,000
Line of Credit \| Credit Faciltities \| SOFR
Debt Instrument [Line Items]
Basis spread	1.00%
Line of Credit \| New Credit Agreement \| Federal Reserve Bank of New York
Debt Instrument [Line Items]
Basis spread	0.50%

Stock-Based Compensation (Tables)

9 Months Ended

Sep. 30, 2024

Share-Based Payment Arrangement [Abstract]

Schedule of Restricted Stock Unit and Stock Option Activity

The following table summarizes our RSU and stock option activity for the nine months ended September 30, 2024:


	RSUs	Stock Options
	(in thousands)

Outstanding as of January 1, 2024	3,337	13,337
Granted	2,615	—
Vested or exercised	(301)	(160)
Cancelled or forfeited	(303)	(195)
Outstanding as of March 31, 2024	5,348	12,982
Granted	213	—
Vested or exercised	(470)	(233)
Cancelled or forfeited	(56)	(139)
Outstanding as of June 30, 2024	5,035	12,610
Granted	80	—
Vested or exercised	(585)	(216)
Cancelled or forfeited	(462)	(80)
Outstanding as of September 30, 2024	4,068	12,314

Schedule of Stock-Based Compensation Expense

Stock-based compensation expense was classified in the unaudited condensed consolidated statements of operations and comprehensive loss as follows:


	Three months ended September 30,				Nine months ended September 30,
	2024		2023		2024		2023
	(in thousands)

Cost of revenues	$	120	$	127	$	362	$	362
Sales and marketing	295		402		1,006		1,281
Product development	490		642		1,593		1,808
General and administrative	7,249		4,684		17,223		16,159
Total stock-based compensation expense	$	8,154	$	5,855	$	20,184	$	19,610

Net Loss Per Share Attributable to Common Stockholders - Schedule of Calculation of Basic and Diluted Net Loss Per Share (Details) - USD ($) $ / shares in Units, $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023
Earnings Per Share [Abstract]
Numerator for basic EPS - net loss attributable to common stockholders	$ (9,156)	$ (614)	$ (28,856)	$ (22,285)
Numerator for diluted EPS - net loss attributable to common stockholders	$ (9,156)	$ (614)	$ (28,856)	$ (22,285)
Denominator:
Weighted-average shares of common stock outstanding, basic (in shares)	184,146,958	188,805,421	185,317,020	189,039,709
Weighted-average shares of common stock outstanding, diluted (in shares)	184,146,958	188,805,421	185,317,020	189,039,709
Basic net loss per share attributable to common stockholders (in dollars per share)	$ (0.05)	$ 0	$ (0.16)	$ (0.12)
Diluted net loss per share attributable to common stockholders (in dollars per share)	$ (0.05)	$ 0	$ (0.16)	$ (0.12)

- Definition

The amount of net income (loss) for the period per each share of common stock or unit outstanding during the reporting period.

+ References

+ Details

- Definition

The amount of net income (loss) for the period available to each share of common stock or common unit outstanding during the reporting period and to each share or unit that would have been outstanding assuming the issuance of common shares or units for all dilutive potential common shares or units outstanding during the reporting period.

+ References

+ Details

- Definition

Amount, after deduction of tax, noncontrolling interests, dividends on preferred stock and participating securities; of income (loss) available to common shareholders.

+ References

Reference 1: http://www.xbrl.org/2003/role/disclosureRef
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-Section 65
-Paragraph 1
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Reference 2: http://www.xbrl.org/2003/role/disclosureRef
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-Section 45
-Paragraph 11
-Publisher FASB
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+ Details

- Definition

Amount, after deduction of tax, noncontrolling interests, dividends on preferred stock and participating securities, and addition from assumption of issuance of common shares for dilutive potential common shares; of income (loss) available to common shareholders.

+ References + Details

Commitments and Contingencies - Schedule of Unrecognized Future Minimum Payments (Details) $ in Thousands	Sep. 30, 2024 USD ($)
Contractual Obligation, Fiscal Year Maturity [Abstract]
2024 (remainder of year)	$ 3,950
2025	12,544
2026	3,745
2027	2,625
2028	687
Thereafter	0
Total future minimum payments due	$ 23,551

Revenue - Remaining Performance Obligations (Narrative) (Details) $ in Millions	Sep. 30, 2024 USD ($)
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Remaining performance obligation, amount	$ 21.2
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2024-10-01
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Remaining performance obligation, percentage	58.00%
Remaining performance obligation, expected timing of satisfaction	3 months
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2025-01-01
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Remaining performance obligation, percentage	31.00%
Remaining performance obligation, expected timing of satisfaction	1 year
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2026-01-01
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Remaining performance obligation, percentage	10.00%
Remaining performance obligation, expected timing of satisfaction	1 year
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2027-01-01
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Remaining performance obligation, expected timing of satisfaction	2 years

Cover Page - shares	9 Months Ended
Cover Page - shares	Sep. 30, 2024	Nov. 08, 2024
Cover [Abstract]
Document Type	10-Q
Document Quarterly Report	true
Document Period End Date	Sep. 30, 2024
Document Transition Report	false
Entity File Number	001-40575
Entity Registrant Name	EverCommerce Inc.
Entity Incorporation, State or Country Code	DE
Entity Tax Identification Number	81-4063248
Entity Address, Address Line One	3601 Walnut Street, Suite 400
Entity Address, City or Town	Denver
Entity Address, State or Province	CO
Entity Address, Postal Zip Code	80205
City Area Code	720
Local Phone Number	647-4948
Title of 12(b) Security	Common stock, $0.00001 par value
Trading Symbol	EVCM
Security Exchange Name	NASDAQ
Entity Current Reporting Status	Yes
Entity Interactive Data Current	Yes
Entity Filer Category	Accelerated Filer
Entity Small Business	false
Entity Emerging Growth Company	true
Entity Ex Transition Period	false
Entity Shell Company	false
Entity Common Stock, Shares Outstanding		183,483,988
Entity Central Index Key	0001853145
Amendment Flag	false
Current Fiscal Year End Date	--12-31
Document Fiscal Year Focus	2024
Document fiscal Period Focus	Q3

Stock-Based Compensation

9 Months Ended

Sep. 30, 2024

Share-Based Payment Arrangement [Abstract]

Stock-Based Compensation

Note 13. Stock-Based Compensation

In 2016, the Company adopted the 2016 Equity Incentive Plan (the “2016 Plan”). The 2016 Plan provided for the granting of stock-based awards, including stock options, stock appreciation rights, restricted or unrestricted stock awards, phantom stock, performance awards, and other stock-based awards. In connection with the Initial Public Offering (“IPO”), the Company’s Board adopted, and the Company’s stockholders approved, the 2021 Incentive Award Plan (the “2021 Plan”), which became effective immediately prior to the effectiveness of the registration statement for the Company’s IPO and, as a result of which, the Company can no longer make awards under the 2016 Plan. The 2021 Plan provides for the issuance of incentive stock options, non-qualified stock options, stock awards, stock units, stock appreciation rights and other stock-based awards. The number of shares initially reserved for issuance under the 2021 Plan was 22,000,000 shares, inclusive of available shares previously reserved for issuance under the 2016 Plan. In addition, the number of shares reserved for issuance under the 2021 Plan is subject to an annual increase on the first day of each calendar year beginning on January 1, 2022 and ending on and including January 1, 2031, equal to the lesser of (i) 3% of the shares outstanding (on an as-converted basis) on the last day of the immediately preceding fiscal year and (ii) such smaller number of shares as determined by the Company’s Board, provided that no more than 22,000,000 shares may be issued upon the exercise of incentive stock options. Based on the Company’s outstanding shares of common stock as of December 31, 2023, as of January 1, 2024 the number of shares reserved for issuance under the 2021 Plan increased by 5.6 million.

During the three months ended September 30, 2024, the Company adopted a "withhold to cover" program, which allows it to withhold common stock from employees in connection with the settlement of income tax withholding obligations arising from the vesting of restricted stock unit (“RSUs”) under the 2021 Plan.

In connection with the IPO, the Company’s Board adopted the 2021 Employee Stock Purchase Plan (the “ESPP”). For more information on the ESPP, refer to Note 12. Stock-Based Compensation in the Annual Report on Form 10-K.

The following table summarizes our RSU and stock option activity for the nine months ended September 30, 2024:


	RSUs	Stock Options
	(in thousands)

Outstanding as of January 1, 2024	3,337	13,337
Granted	2,615	—
Vested or exercised	(301)	(160)
Cancelled or forfeited	(303)	(195)
Outstanding as of March 31, 2024	5,348	12,982
Granted	213	—
Vested or exercised	(470)	(233)
Cancelled or forfeited	(56)	(139)
Outstanding as of June 30, 2024	5,035	12,610
Granted	80	—
Vested or exercised	(585)	(216)
Cancelled or forfeited	(462)	(80)
Outstanding as of September 30, 2024	4,068	12,314

As of September 30, 2024, total unrecognized compensation expense was $36.0 million and $4.0 million related to outstanding RSUs and stock options, respectively.

Stock-based compensation expense was classified in the unaudited condensed consolidated statements of operations and comprehensive loss as follows:


	Three months ended September 30,				Nine months ended September 30,
	2024		2023		2024		2023
	(in thousands)

Cost of revenues	$	120	$	127	$	362	$	362
Sales and marketing	295		402		1,006		1,281
Product development	490		642		1,593		1,808
General and administrative	7,249		4,684		17,223		16,159
Total stock-based compensation expense	$	8,154	$	5,855	$	20,184	$	19,610

During the three and nine months ended September 30, 2024, we recorded $2.0 million of stock-based compensation expense related to the accelerated vesting of options and RSUs held by a former senior executive pursuant to their separation agreement, which was included in general and administrative expense.

Net Loss Per Share Attributable to Common Stockholders - Schedule of Antidilutive Outstanding Common Stock Excluded from Computation of Diluted Net Loss Per Share (Details) - shares shares in Thousands	9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Total anti-dilutive outstanding potential common stock (in shares)	16,598	17,646
Outstanding stock options and unvested RSUs
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Total anti-dilutive outstanding potential common stock (in shares)	16,381	17,359
Shares of common stock pursuant to ESPP
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Total anti-dilutive outstanding potential common stock (in shares)	217	287

Capitalized Software

9 Months Ended

Sep. 30, 2024

Research and Development [Abstract]

Capitalized Software

Note 9. Capitalized Software

Capitalized software consisted of the following as of:


	September 30,		December 31,
	2024		2023
	(in thousands)

Capitalized software	$	68,962	$	64,137
Less: accumulated amortization	(26,780)		(21,626)
Capitalized software, net	$	42,182	$	42,511

Amortization expense was $2.6 million and $2.3 million for the three months ended September 30, 2024 and 2023, respectively, and $7.5 million and $6.1 million for the nine months ended September 30, 2024 and 2023, respectively. During the ordinary course of business, the Company may determine that certain capitalized features of its software will no longer be used either internally or to deliver value to its customers. The Company recorded a charge of $0.2 million and $0.1 million for the three months ended September 30, 2024 and 2023, respectively, and $0.6 million for both the nine months ended September 30, 2024 and 2023, related to capitalized costs associated with abandoned projects, which are included in general and administrative expense on the unaudited condensed consolidated statements of operations and comprehensive loss.

Income Taxes	9 Months Ended
Income Taxes	Sep. 30, 2024
Income Tax Disclosure [Abstract]
Income Taxes	Note 16. Income Taxes Our provision for income taxes in interim periods is based on our estimated annual effective tax rate plus the impact, if any, of discrete items recognized in the interim period. We record cumulative adjustments in the quarter in which a change in the estimated annual effective rate is determined. The income tax (expense) benefit was $(0.7) million and $(0.2) million for the three months ended September 30, 2024 and 2023, respectively, and $(7.4) million and $1.5 million for the nine months ended September 30, 2024 and 2023, respectively. The difference in income tax (expense) benefit for the three and nine months ended September 30, 2024 as compared to the corresponding periods in 2023 was driven primarily by an increase in U.S. federal and state income taxes and discrete items, including the sale of North American Fitness in the nine months ended September 30, 2024, and the release of a foreign valuation allowance in the second quarter 2023.

- Definition

The entire disclosure for income tax.

+ References

Reference 1: http://www.xbrl.org/2003/role/disclosureRef
-Topic 740
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 12
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482685/740-10-50-12

Reference 2: http://www.xbrl.org/2003/role/exampleRef
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-Publisher FASB
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+ Details

Property and Equipment - Narrative (Details) - USD ($) $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023
Property, Plant and Equipment [Abstract]
Depreciation expense	$ 0.9	$ 1.3	$ 2.9	$ 3.3

Equity (Details) - USD ($)	3 Months Ended	9 Months Ended
Equity (Details) - USD ($)	Sep. 30, 2024	Sep. 30, 2024	May 21, 2024	Dec. 31, 2023	Nov. 05, 2023	Nov. 07, 2022	Jun. 14, 2022	Jul. 06, 2021
Class of Stock [Line Items]
Shares authorized (in shares)								2,050,000,000
Preferred stock, par value (in dollars per share)	$ 0.00001	$ 0.00001		$ 0.00001				$ 0.00001
Common stock, par value (in dollars per share)	$ 0.00001	$ 0.00001		$ 0.00001				$ 0.00001
Common stock, shares authorized (in shares)	2,000,000,000	2,000,000,000		2,000,000,000				2,000,000,000
Preferred stock, shares authorized (in shares)	50,000,000	50,000,000		50,000,000				50,000,000
Stock repurchase program with authorization			$ 200,000,000		$ 200,000,000	$ 200,000,000
Repurchase and retirement of common shares (in shares)	1,400,000	5,100,000
Repurchase and retirement of common stock	$ 14,600,000	$ 50,900,000
Stock repurchase program, remaining authorized repurchase amount	$ 39,400,000	$ 39,400,000
Maximum
Class of Stock [Line Items]
Stock repurchase program with authorization							$ 50,000,000.0
Repurchase program, additional authorized amount			$ 50,000,000		$ 50,000,000	$ 50,000,000

Condensed Consolidated Statements of Cash Flows - USD ($) $ in Thousands	9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023
Cash flows provided by operating activities:
Net loss	$ (28,856)	$ (22,285)
Adjustments to reconcile net loss to net cash provided by operating activities:
Depreciation and amortization	66,880	77,975
Stock-based compensation expense	20,184	19,610
Deferred taxes	5,579	(2,066)
Amortization of deferred financing costs and non-cash interest	1,230	1,240
Loss on sale and impairments	11,761	1,124
Bad debt expense	3,237	5,285
Loss (gain) on interest rate swap valuation adjustments	2,282	(6,636)
Other non-cash items	831	705
Changes in operating assets and liabilities:
Accounts receivable, net	(8,196)	(9,145)
Prepaid expenses and other current assets	(5,327)	(1,331)
Other non-current assets	1,159	4,511
Accounts payable	(667)	(62)
Accrued expenses and other	(6,010)	1,436
Deferred revenue	2,700	1,514
Other non-current liabilities	(2,037)	(3,288)
Net cash provided by operating activities	64,750	68,587
Cash flows used in investing activities:
Purchases of property and equipment	(1,208)	(2,140)
Capitalization of software costs	(13,071)	(14,727)
Proceeds from disposition of fitness solutions, net of transaction costs, cash and restricted cash	6,610	0
Acquisition, net of cash acquired	0	(14,959)
Net cash used in investing activities	(7,669)	(31,826)
Cash flows used in financing activities:
Payments on long-term debt	(4,125)	(4,125)
Exercise of stock options	3,788	1,982
Proceeds from common stock issuance for Employee Stock Purchase Plan	1,755	1,765
Employee taxes paid for RSU withholdings	(2,123)	0
Repurchase and retirement of common stock	(50,636)	(41,268)
Net cash used in financing activities	(51,341)	(41,646)
Effect of foreign currency exchange rate changes on cash	(345)	(116)
Net increase (decrease) in cash, cash equivalents and restricted cash	5,395	(5,001)
Cash, cash equivalents and restricted cash
Beginning of period	96,179	95,824
End of period	101,574	90,823
Supplemental disclosures of cash flow information:
Cash paid for interest	34,936	34,112
Cash paid for income taxes	$ 3,862	$ 2,939

Geographic Areas (Details) - USD ($) $ in Thousands	Sep. 30, 2024	Dec. 31, 2023
United States
Revenues from External Customers and Long-Lived Assets [Line Items]
Long-lived assets	$ 39,328	$ 41,134
International
Revenues from External Customers and Long-Lived Assets [Line Items]
Long-lived assets	$ 10,046	$ 11,111

Revenue - Accounts Receivable, Allowance for Credit Loss (Details) - USD ($) $ in Thousands	9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023
Accounts Receivable, Allowance for Credit Loss [Roll Forward]
Beginning balance	$ 6,183	$ 4,670
Bad debt expense	3,237	5,285
Write-offs, net of recoveries	(4,072)	(4,933)
Disposition of Fitness Solutions	(141)	0
Ending balance	5,207	6,331
Cumulative Effect, Period of Adoption, Adjustment
Accounts Receivable, Allowance for Credit Loss [Roll Forward]
Beginning balance	$ 0	$ 1,309

Capitalized Software - Schedule of Capitalized Software (Details) - USD ($) $ in Thousands	Sep. 30, 2024	Dec. 31, 2023
Research and Development [Abstract]
Capitalized software	$ 68,962	$ 64,137
Less: accumulated amortization	(26,780)	(21,626)
Capitalized software, net	$ 42,182	$ 42,511

Fitness Solutions Disposition - Narrative (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023
Income Statement, Balance Sheet and Additional Disclosures by Disposal Groups, Including Discontinued Operations [Line Items]
Loss on sale and impairments	$ 70	$ 61	$ 11,750	$ 1,124
Goodwill impairment charge			6,418
Disposal Group, Disposed of by Sale, Not Discontinued Operations
Income Statement, Balance Sheet and Additional Disclosures by Disposal Groups, Including Discontinued Operations [Line Items]
Loss on sale and impairments	$ 100		5,000
Disposal Group, Disposed of by Sale, Not Discontinued Operations \| North American Fitness Solutions
Income Statement, Balance Sheet and Additional Disclosures by Disposal Groups, Including Discontinued Operations [Line Items]
Goodwill impairment charge			$ 6,400

Long-Term Debt (Tables)

9 Months Ended

Sep. 30, 2024

Debt Disclosure [Abstract]

Schedule of Long-Term Debt

Long-term debt consisted of the following as of:


	September 30,		December 31,
	2024		2023
	(in thousands)

Term notes with interest payable monthly, interest rate at Adjusted SOFR, plus an applicable margin of 3.25% (7.95992% at September 30, 2024) quarterly principal payments of 0.25% of original principal balance with balloon payment due July 2028	$	533,500	$	537,625
Revolver with interest payable monthly, interest rate at Adjusted SOFR, plus an applicable margin of 3.25% (7.95992% at September 30, 2024), and outstanding balance due July 2026	—		—
Principal debt	533,500		537,625
Deferred financing costs on long-term debt	(3,296)		(3,983)
Discount on long-term debt	(1,196)		(1,446)
Total debt	529,008		532,196
Less current maturities	5,500		5,500
Long-term portion	$	523,508	$	526,696

Schedule of Interest Rate Swap Agreements in Connection With Credit Facilities


Effective	Expiration	Fixed Interest		Notional		Asset (Liability) Fair Value at
Date	Date	Rate		Amount		September 30, 2024
				(in thousands)		(in thousands)
October 31, 2022	October 31, 2027	4.212	%	$	200,000	$	(5,190)
March 31, 2023	October 31, 2027	3.951	%	100,000		(1,824)
September 20, 2024	October 31, 2027	3.395	%	125,000		(158)

Schedule of Maturities of Long-term Debt

Aggregate maturities of the Company’s debt for the years ending December 31 are as follows as of September 30, 2024 (in thousands):


Year ending December 31:
2024 (remainder of year)	$	1,375
2025	5,500
2026	5,500
2027	5,500
2028	515,625
Thereafter	—
Total aggregate maturities of the Company’s debt	$	533,500

- Definition

Tabular disclosure of long-debt instruments or arrangements, including identification, terms, features, collateral requirements and other information necessary to a fair presentation. These are debt arrangements that originally required repayment more than twelve months after issuance or greater than the normal operating cycle of the entity, if longer.

+ References

Reference 1: http://fasb.org/us-gaap/role/ref/legacyRef
-Name Accounting Standards Codification
-Section S99
-Paragraph 1
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+ Details

Property and Equipment (Tables)

9 Months Ended

Sep. 30, 2024

Property, Plant and Equipment [Abstract]

Schedule of Property and Equipment

Property and equipment consisted of the following as of:


	September 30,		December 31,
	2024		2023
	(in thousands)

Computer equipment and software	$	11,768	$	11,628
Furniture and fixtures	3,322		3,794
Leasehold improvements	10,566		11,756
Total property and equipment	25,656		27,178
Less accumulated depreciation	(18,464)		(17,444)
Property and equipment, net	$	7,192	$	9,734

Condensed Consolidated Balance Sheets - USD ($) $ in Thousands	Sep. 30, 2024	Dec. 31, 2023
Current assets:
Cash and cash equivalents	$ 101,574	$ 92,609
Restricted cash	0	3,570
Accounts receivable, net of allowance for expected credit losses of $5.2 million and $6.2 million at September 30, 2024 and December 31, 2023, respectively	49,883	45,417
Contract assets	18,181	16,117
Prepaid expenses and other current assets	27,546	22,434
Total current assets	197,184	180,147
Property and equipment, net	7,192	9,734
Capitalized software, net	42,182	42,511
Other non-current assets	38,213	42,722
Intangible assets, net	245,390	315,519
Goodwill	920,973	927,431
Total assets	1,451,134	1,518,064
Current liabilities:
Accounts payable	7,718	8,638
Accrued expenses and other	56,810	66,265
Deferred revenue	26,271	24,082
Customer deposits	12,524	12,891
Current maturities of long-term debt	5,500	5,500
Total current liabilities	108,823	117,376
Long-term debt, net of current maturities and deferred financing costs	523,508	526,696
Other non-current liabilities	48,060	47,956
Total liabilities	680,391	692,028
Commitments and contingencies (Note 17)
Stockholders’ equity:
Preferred stock, $0.00001 par value, 50,000,000 shares authorized and no shares issued or outstanding as of September 30, 2024 and December 31, 2023	0	0
Common stock, $0.00001 par value, 2,000,000,000 shares authorized and 183,821,161 and 186,934,031 shares issued and outstanding at September 30, 2024 and December 31, 2023, respectively	2	2
Accumulated other comprehensive loss	(7,141)	(8,017)
Additional paid-in capital	1,426,713	1,454,026
Accumulated deficit	(648,831)	(619,975)
Total stockholders’ equity	770,743	826,036
Total liabilities and stockholders’ equity	$ 1,451,134	$ 1,518,064

Kickserv Acquisition - Narrative (Details) $ in Thousands	Aug. 10, 2023 USD ($)
Developed technology
Business Acquisition [Line Items]
Estimated useful life	5 years
Customer relationships
Business Acquisition [Line Items]
Estimated useful life	13 years
KickServ, LLC
Business Acquisition [Line Items]
Percentage of interest acquired	100.00%
Cash	$ 14,974

Net Loss Per Share Attributable to Common Stockholders (Tables)

9 Months Ended

Sep. 30, 2024

Earnings Per Share [Abstract]

Schedule of Calculation of Basic and Diluted Net Loss Per Share

The following table presents the calculation of basic and diluted net loss per share for the Company’s common stock as of:


	Three months ended September 30,				Nine months ended September 30,
	2024		2023		2024		2023
	(in thousands except per share amounts)

Numerator:





Net loss attributable to common stockholders	$	(9,156)	$	(614)	$	(28,856)	$	(22,285)

Denominator:
Weighted-average shares of common stock outstanding, basic and diluted	184,147		188,805		185,317		189,040
Net loss per share attributable to common stockholders, basic and diluted	$	(0.05)	$	—	$	(0.16)	$	(0.12)

Schedule of Antidilutive Outstanding Common Stock Excluded from Computation of Diluted Net Loss Per Share


	September 30,
	2024	2023
	(in thousands)
Outstanding stock options and unvested RSUs	16,381	17,359
Shares of common stock pursuant to ESPP	217	287
Total anti-dilutive outstanding potential common stock	16,598	17,646

Stock-Based Compensation - Narrative (Details) - USD ($) $ in Millions			3 Months Ended	9 Months Ended
	Jan. 01, 2024	Jul. 06, 2021	Sep. 30, 2024	Sep. 30, 2024
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Unrecognized compensation expense, RSUs			$ 36.0	$ 36.0
Unrecognized compensation expense, stock options			4.0	4.0
Stock-based compensation expense related to the accelerated vesting of options			$ 2.0	$ 2.0
2021 Incentive Award Plan
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Shares reserved for issuance (in shares)		22,000,000
Percentage of stock outstanding		3.00%
Additional shares reserved for issuance (in shares)	5,600,000

- Definition

Line items represent financial concepts included in a table. These concepts are used to disclose reportable information associated with domain members defined in one or many axes to the table.

+ References

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+ Details

Revenue - Schedule of Disaggregation of Revenue (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023
Disaggregation of Revenue [Line Items]
Total	$ 176,260	$ 174,741	$ 523,766	$ 505,929
United States
Disaggregation of Revenue [Line Items]
Total	162,459	159,859	476,149	461,336
International
Disaggregation of Revenue [Line Items]
Total	13,801	14,882	47,617	44,593
Point in time
Disaggregation of Revenue [Line Items]
Total	15,011	17,984	44,387	48,141
Over time
Disaggregation of Revenue [Line Items]
Total	$ 161,249	$ 156,757	$ 479,379	$ 457,788

- Definition

Line items represent financial concepts included in a table. These concepts are used to disclose reportable information associated with domain members defined in one or many axes to the table.

+ References + Details

- Definition

Amount, excluding tax collected from customer, of revenue from satisfaction of performance obligation by transferring promised good or service to customer. Tax collected from customer is tax assessed by governmental authority that is both imposed on and concurrent with specific revenue-producing transaction, including, but not limited to, sales, use, value added and excise.

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+ Details

Goodwill

9 Months Ended

Sep. 30, 2024

Goodwill and Intangible Assets Disclosure [Abstract]

Goodwill

Note 6. Goodwill

Goodwill activity consisted of the following for the nine months ended September 30, 2024 (in thousands):


Balance at December 31, 2023	$	927,431

Impairment	(6,418)

Effect of foreign currency exchange rate changes	(40)
Balance at September 30, 2024	$	920,973

In connection with the definitive sale and purchase agreements to sell our fitness solutions, we tested the goodwill balance for impairment as of March 31, 2024 (see Note 4. Fitness Solutions Disposition). During the nine months ended September 30, 2024, we recognized $6.4 million of goodwill impairment charges representing the allocated goodwill to Fitness Solutions, which is included in loss on sale and impairments on the unaudited condensed consolidated statements of operations and comprehensive loss. There has been no other impairment of goodwill.

Goodwill - Narrative (Details) $ in Thousands	9 Months Ended
Goodwill - Narrative (Details) $ in Thousands	Sep. 30, 2024 USD ($)
Goodwill [Line Items]
Goodwill impairment charge	$ 6,418
Disposal Group, Disposed of by Sale, Not Discontinued Operations \| North American Fitness Solutions
Goodwill [Line Items]
Goodwill impairment charge	$ 6,400

- Definition

Line items represent financial concepts included in a table. These concepts are used to disclose reportable information associated with domain members defined in one or many axes to the table.

+ References

Reference 1: http://www.xbrl.org/2003/role/exampleRef
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+ Details

Capitalized Software - Narrative (Details) - USD ($) $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023
Research and Development [Abstract]
Amortization	$ 2.6	$ 2.3	$ 7.5	$ 6.1
Capitalized software abandonment	$ 0.2	$ 0.1	$ 0.6	$ 0.6

Pay vs Performance Disclosure - USD ($) $ in Thousands	3 Months Ended						9 Months Ended
Pay vs Performance Disclosure - USD ($) $ in Thousands	Sep. 30, 2024	Jun. 30, 2024	Mar. 31, 2024	Sep. 30, 2023	Jun. 30, 2023	Mar. 31, 2023	Sep. 30, 2024	Sep. 30, 2023
Pay vs Performance Disclosure
Net loss	$ (9,156)	$ (3,376)	$ (16,324)	$ (614)	$ (896)	$ (20,775)	$ (28,856)	$ (22,285)

- Definition

The portion of profit or loss for the period, net of income taxes, which is attributable to the parent.

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+ Details

Fair Value of Financial Instruments (Tables)

9 Months Ended

Sep. 30, 2024

Fair Value Disclosures [Abstract]

Schedule of Financial Assets and Liabilities Measured at Fair Value on a Recurring Basis

The following table presents information about the Company's financial assets and liabilities measured at fair value on a recurring basis as of:


	September 30, 2024								Balance Sheet Classification
	Level 1		Level 2		Level 3		Total
	(in thousands)

Assets:
Money market	$	10,378	$	—	$	—	$	10,378	Cash equivalents

Liability:
Interest rate swaps	$	—	$	7,171	$	—	$	7,171	Other non-current liabilities


	December 31, 2023								Balance Sheet Classification
	Level 1		Level 2		Level 3		Total
	(in thousands)

Asset:
Money market	$	764	$	—	$	—	$	764	Cash equivalents
Liability:
Interest rate swap	$	—	$	4,889	$	—	$	4,889	Other non-current liabilities

Commitments and Contingencies (Tables)

9 Months Ended

Sep. 30, 2024

Commitments and Contingencies Disclosure [Abstract]

Schedule of Future Minimum Payments

Unrecognized future minimum payments due under these agreements are as follows (in thousands):


Year ended December 31,
2024 (remainder of year)	$	3,950
2025	12,544
2026	3,745
2027	2,625
2028	687
Thereafter	—
Total future minimum payments due	$	23,551

Nature of the Business	9 Months Ended
Nature of the Business	Sep. 30, 2024
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Nature of the Business	Note 1. Nature of the Business EverCommerce Inc. and subsidiaries (the “Company” or “EverCommerce”) is a leading provider of integrated software-as-a-service (“SaaS”) solutions or services for service-based small- and medium-sized businesses (“service SMBs”). Our platforms span across the full lifecycle of interactions between consumers and service professionals with vertical-specific applications. As of December 31, 2023, the Company served more than 708,000 customers across three core verticals: Home Services; Health Services; and Wellness Services. Excluding the customers associated with the sale of our fitness assets, the Company served more than 690,000 customers (see Note 4. Fitness Solutions Disposition). Within the core verticals, customers operate within numerous micro-verticals, ranging from home service professionals, such as construction contractors and home maintenance technicians, to physician practices and therapists in the Health Services industry, to salon owners in the Wellness sector. The platform provides vertically-tailored SaaS solutions that address service SMBs’ increasingly nuanced demands, as well as highly complementary solutions that provide fully-integrated offerings, allowing service SMBs and EverCommerce to succeed in the market, and provide end consumers more convenient service experiences. The Company is headquartered in Denver, Colorado, and has operations across the United States, Canada, Jordan, United Kingdom, Australia and New Zealand.

Fair Value of Financial Instruments (Details) - USD ($) $ in Thousands	Sep. 30, 2024	Dec. 31, 2023
Interest rate swaps
Liability:
Interest rate swap	$ 7,200
Fair Value, Recurring \| Interest rate swaps
Liability:
Interest rate swap	7,171	$ 4,889
Fair Value, Recurring \| Interest rate swaps \| Level 1
Liability:
Interest rate swap	0	0
Fair Value, Recurring \| Interest rate swaps \| Level 2
Liability:
Interest rate swap	7,171	4,889
Fair Value, Recurring \| Interest rate swaps \| Level 3
Liability:
Interest rate swap	0	0
Fair Value, Recurring \| Money market
Assets:
Money market	10,378	764
Fair Value, Recurring \| Money market \| Level 1
Assets:
Money market	10,378	764
Fair Value, Recurring \| Money market \| Level 2
Assets:
Money market	0	0
Fair Value, Recurring \| Money market \| Level 3
Assets:
Money market	$ 0	$ 0

Long-Term Debt - Schedule of Long-Term Debt (Details) - USD ($) $ in Thousands	9 Months Ended
	Sep. 30, 2024	Dec. 31, 2023
Debt Instrument [Line Items]
Principal debt	$ 533,500	$ 537,625
Deferred financing costs on long-term debt	(3,296)	(3,983)
Discount on long-term debt	(1,196)	(1,446)
Total debt	529,008	532,196
Less current maturities	5,500	5,500
Long-term portion	$ 523,508	526,696
New Term Loan \| Term Loan
Debt Instrument [Line Items]
Basis spread	3.25%
Effective interest rate	7.95992%
Principal payment as a percentage of original principal balance	0.25%
Principal debt	$ 533,500	537,625
New Revolver \| Revolving Loans
Debt Instrument [Line Items]
Basis spread	3.25%
Effective interest rate	7.95992%
Principal debt	$ 0	$ 0

Commitments and Contingencies - Narrative (Details) - USD ($) $ in Millions	Sep. 30, 2024	Dec. 31, 2023
Commitments and Contingencies Disclosure [Abstract]
Sales and use tax liability	$ 11.2	$ 10.9

Stock-Based Compensation - Schedule of Stock-Based Compensation Expense (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023
Share-based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]
Total stock-based compensation expense	$ 8,154	$ 5,855	$ 20,184	$ 19,610
Cost of revenues
Share-based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]
Total stock-based compensation expense	120	127	362	362
Sales and marketing
Share-based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]
Total stock-based compensation expense	295	402	1,006	1,281
Product development
Share-based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]
Total stock-based compensation expense	490	642	1,593	1,808
General and administrative
Share-based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]
Total stock-based compensation expense	$ 7,249	$ 4,684	$ 17,223	$ 16,159

Geographic Areas

9 Months Ended

Sep. 30, 2024

Geographic Areas, Long-Lived Assets [Abstract]

Geographic Areas

Note 18. Geographic Areas

The following table sets forth long-lived assets by geographic area as of:


	September 30,		December 31,
	2024		2023
	(in thousands)

United States	$	39,328	$	41,134
International	$	10,046	$	11,111

- Definition

The entire disclosure for reporting segments including data and tables. Reportable segments include those that meet any of the following quantitative thresholds a) it's reported revenue, including sales to external customers and intersegment sales or transfers is 10 percent or more of the combined revenue, internal and external, of all operating segments b) the absolute amount of its reported profit or loss is 10 percent or more of the greater, in absolute amount of 1) the combined reported profit of all operating segments that did not report a loss or 2) the combined reported loss of all operating segments that did report a loss c) its assets are 10 percent or more of the combined assets of all operating segments.

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+ Details

Income Taxes (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
Income Taxes (Details) - USD ($) $ in Thousands	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023
Income Tax Disclosure [Abstract]
Income tax (expense) benefit	$ (742)	$ (241)	$ (7,368)	$ 1,543

- Definition

Amount of current income tax expense (benefit) and deferred income tax expense (benefit) pertaining to continuing operations.

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+ Details

Equity	9 Months Ended
Equity	Sep. 30, 2024
Equity [Abstract]
Equity	Note 12. Equity On July 6, 2021, the Company filed an Amended and Restated Certificate of Incorporation with the Secretary of State of the State of Delaware to authorize the issuance up to 2,050,000,000 shares, par value $0.00001 per share, consisting of 2,000,000,000 shares of common stock and 50,000,000 shares of preferred stock. On June 14, 2022, our board of directors (our “Board”) approved a stock repurchase program (as subsequently amended, the “Repurchase Program”) with authorization to purchase up to $50.0 million in shares of the Company’s common stock through the expiration of the program on December 21, 2022. On November 7, 2022, November 5, 2023, and May 21, 2024, our Board increased the authorization of the Repurchase Program by an additional $50.0 million in shares of the Company’s common stock on each date for a total authorization to repurchase up to $200.0 million in shares of the Company’s common stock and, most recently, extended the expiration of the Repurchase Program through December 31, 2025. Repurchases under the program may be made in the open market, in privately negotiated transactions or otherwise, with the amount and timing of repurchases to be determined at the Company’s discretion, depending on market conditions and corporate needs. The Repurchase Program does not obligate the Company to acquire any particular amount of common stock and may be modified, suspended or terminated at any time at the discretion of the Board. The Company expects to fund repurchases with existing cash on hand. The Company repurchased and retired 1.4 million and 5.1 million shares of common stock pursuant to the Repurchase Program for $14.6 million and $50.9 million including transaction fees and taxes, during the three and nine months ended September 30, 2024, respectively. As of September 30, 2024, $39.4 million remained available under the Repurchase Program, inclusive of shares purchased pursuant to our agreement with the selling stockholders as disclosed Note 11. Equity in our Annual Report on Form 10-K.

- Definition

The entire disclosure for equity.

+ References

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+ Details

Kickserv Acquisition (Tables)

9 Months Ended

Sep. 30, 2024

Business Combination, Asset Acquisition, and Joint Venture Formation [Abstract]

Schedule of Consideration Transferred and Net Assets Acquired

The following table summarizes the estimated fair values of consideration transferred, assets acquired and liabilities assumed at the acquisition date:


		August 10, 2023
	(in thousands)

Total consideration transferred:


Cash		$	14,974

Net assets acquired:




Prepaid expenses and other assets		$	51


Intangibles—definite lived		3,155



Goodwill		12,497

Accounts payable, accrued expenses and other		(11)

Deferred tax liability, net		(397)
Deferred revenue		(274)
Other non-current liabilities		(47)
Total net assets acquired		$	14,974

Condensed Consolidated Statements of Stockholders’ Equity - USD ($) $ in Thousands	Total	Cumulative Effect, Period of Adoption, Adjustment	Common Stock	Additional Paid-In Capital	Accumulated Deficit	Accumulated Deficit Cumulative Effect, Period of Adoption, Adjustment	Accumulated Other Comprehensive Loss
Beginning balance (in shares) at Dec. 31, 2022			191,447,000
Beginning balance at Dec. 31, 2022	$ 906,693	$ (1,309)	$ 2	$ 1,489,935	$ (573,046)	$ (1,309)	$ (10,198)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Common stock issued upon vesting of restricted stock units (in shares)			348,000
Stock-based compensation	7,514			7,514
Stock option exercises (in shares)			103,000
Stock option exercises	609			609
Repurchase and retirement of common stock, including taxes (in shares)			(3,124,000)
Repurchase and retirement of common stock, including taxes	(29,643)			(29,643)
Foreign currency translation gain (loss), net	(99)						(99)
Net loss	(20,775)				(20,775)
Ending balance (in shares) at Mar. 31, 2023			188,774,000
Ending balance at Mar. 31, 2023	862,990		$ 2	1,468,415	(595,130)		(10,297)
Beginning balance (in shares) at Dec. 31, 2022			191,447,000
Beginning balance at Dec. 31, 2022	906,693	$ (1,309)	$ 2	1,489,935	(573,046)	$ (1,309)	(10,198)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Foreign currency translation gain (loss), net	(2,721)
Net loss	(22,285)
Ending balance (in shares) at Sep. 30, 2023			188,927,000
Ending balance at Sep. 30, 2023	862,156		$ 2	1,471,713	(596,640)		(12,919)
Beginning balance (in shares) at Mar. 31, 2023			188,774,000
Beginning balance at Mar. 31, 2023	862,990		$ 2	1,468,415	(595,130)		(10,297)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Issuance of common stock for Employee Stock Purchase Plan (in shares)			324,000
Issuance of common stock for Employee Stock Purchase Plan	1,765			1,765
Common stock issued upon vesting of restricted stock units (in shares)			404,000
Stock-based compensation	6,241			6,241
Stock option exercises (in shares)			38,000
Stock option exercises	300			300
Repurchase and retirement of common stock, including taxes (in shares)			(904,000)
Repurchase and retirement of common stock, including taxes	(10,361)			(10,361)
Foreign currency translation gain (loss), net	(682)						(682)
Net loss	(896)				(896)
Ending balance (in shares) at Jun. 30, 2023			188,636,000
Ending balance at Jun. 30, 2023	859,357		$ 2	1,466,360	(596,026)		(10,979)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Common stock issued upon vesting of restricted stock units (in shares)			295,000
Stock-based compensation	5,855			5,855
Stock option exercises (in shares)			156,000
Stock option exercises	1,073			1,073
Repurchase and retirement of common stock, including taxes (in shares)			(160,000)
Repurchase and retirement of common stock, including taxes	(1,575)			(1,575)
Foreign currency translation gain (loss), net	(1,940)						(1,940)
Net loss	(614)				(614)
Ending balance (in shares) at Sep. 30, 2023			188,927,000
Ending balance at Sep. 30, 2023	$ 862,156		$ 2	1,471,713	(596,640)		(12,919)
Beginning balance (in shares) at Dec. 31, 2023	186,934,031		186,934,000
Beginning balance at Dec. 31, 2023	$ 826,036		$ 2	1,454,026	(619,975)		(8,017)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Common stock issued upon vesting of restricted stock units (in shares)			301,000
Stock-based compensation	$ 5,576			5,576
Stock option exercises (in shares)	160,000		160,000
Stock option exercises	$ 1,072			1,072
Repurchase and retirement of common stock, including taxes (in shares)			(1,234,000)
Repurchase and retirement of common stock, including taxes	(12,139)			(12,139)
Foreign currency translation gain (loss), net	(3,535)						(3,535)
Net loss	(16,324)				(16,324)
Ending balance (in shares) at Mar. 31, 2024			186,161,000
Ending balance at Mar. 31, 2024	$ 800,686		$ 2	1,448,535	(636,299)		(11,552)
Beginning balance (in shares) at Dec. 31, 2023	186,934,031		186,934,000
Beginning balance at Dec. 31, 2023	$ 826,036		$ 2	1,454,026	(619,975)		(8,017)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Repurchase and retirement of common stock, including taxes (in shares)	(5,100,000)
Foreign currency translation gain (loss), net	$ 876
Net loss	$ (28,856)
Ending balance (in shares) at Sep. 30, 2024	183,821,161		183,821,000
Ending balance at Sep. 30, 2024	$ 770,743		$ 2	1,426,713	(648,831)		(7,141)
Beginning balance (in shares) at Mar. 31, 2024			186,161,000
Beginning balance at Mar. 31, 2024	800,686		$ 2	1,448,535	(636,299)		(11,552)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Issuance of common stock for Employee Stock Purchase Plan (in shares)			215,000
Issuance of common stock for Employee Stock Purchase Plan	1,755			1,755
Common stock issued upon vesting of restricted stock units (in shares)			470,000
Stock-based compensation	$ 6,454			6,454
Stock option exercises (in shares)	233,000		233,000
Stock option exercises	$ 1,767			1,767
Repurchase and retirement of common stock, including taxes (in shares)			(2,498,000)
Repurchase and retirement of common stock, including taxes	(24,136)			(24,136)
Foreign currency translation gain (loss), net	942						942
Net loss	(3,376)				(3,376)
Ending balance (in shares) at Jun. 30, 2024			184,581,000
Ending balance at Jun. 30, 2024	784,092		$ 2	1,434,375	(639,675)		(10,610)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Common stock issued upon vesting of restricted stock units, net of shares withheld for employee taxes (in shares)			377,000
Common stock issued upon vesting of restricted stock units, net of shares withheld for employee taxes	(2,123)			(2,123)
Stock-based compensation	$ 8,154			8,154
Stock option exercises (in shares)	216,000		216,000
Stock option exercises	$ 949			949
Repurchase and retirement of common stock, including taxes (in shares)	(1,400,000)		(1,353,000)
Repurchase and retirement of common stock, including taxes	$ (14,642)			(14,642)
Foreign currency translation gain (loss), net	3,469
Foreign currency translation gain, net	2,472						2,472
Disposition of Fitness Solutions	997						997
Net loss	$ (9,156)				(9,156)
Ending balance (in shares) at Sep. 30, 2024	183,821,161		183,821,000
Ending balance at Sep. 30, 2024	$ 770,743		$ 2	$ 1,426,713	$ (648,831)		$ (7,141)

Kickserv Acquisition

9 Months Ended

Sep. 30, 2024

Business Combination, Asset Acquisition, and Joint Venture Formation [Abstract]

Kickserv Acquisition

Note 3. Kickserv Acquisition

On August 10, 2023, the Company acquired 100% of the interest of Norman’s Dojo Inc. (“Kickserv”), a provider of field service management software for home service businesses for approximately $15.0 million in cash. The acquisition adds offerings for SMBs across diversified portfolios with an opportunity to capture a broader segment of new customers within the Home Services vertical.

We accounted for the acquisition as a business combination under ASC 805, Business Combinations. Accordingly, the Company recorded identifiable assets acquired and liabilities assumed at their acquisition date estimated fair values, with any excess consideration recognized as goodwill. Goodwill primarily represents the value associated with the assembled workforce and expected synergies subsumed into goodwill. The goodwill recognized as a result of the acquisition of Kickserv is not deductible for tax purposes.

We measured the identifiable assets and liabilities assumed at their acquisition date estimated fair values separately from goodwill, which represent Level 3 fair value measurements as defined in ASC 820, Fair Value Measurement. The estimated fair values were determined by management using the assistance of third-party valuation specialists. The valuation methods used to determine the estimated fair value of intangible assets included the income approach—relief from royalty method for developed technology with an

estimated useful life of five years, and the income approach—multi period excess earnings method for customer relationships with an estimated useful life of 13 years. A number of assumptions and estimates were involved in the application of these valuation methods, including revenue forecasts, expected competition, costs of revenues, obsolescence, tax rates, capital spending, customer attrition rates, discount rates and working capital changes. Cash flow forecasts were generally based on pre-acquisition forecasts coupled with estimated revenues and cost synergies available to a market participant.

Each acquisition allows for an adjustment to the purchase price to be made subsequent to the transaction’s closing date based on the actual amount of working capital and cash delivered to the Company. The consideration paid and purchase price allocations disclosed reflect the effects of these adjustments.

The financial results of Kickserv since the closing through September 30, 2024, were not material to our condensed consolidated financial statements, nor were they material to our prior period consolidated results on a pro forma basis.

The following table summarizes the estimated fair values of consideration transferred, assets acquired and liabilities assumed at the acquisition date:


		August 10, 2023
	(in thousands)

Total consideration transferred:


Cash		$	14,974

Net assets acquired:




Prepaid expenses and other assets		$	51


Intangibles—definite lived		3,155



Goodwill		12,497

Accounts payable, accrued expenses and other		(11)

Deferred tax liability, net		(397)
Deferred revenue		(274)
Other non-current liabilities		(47)
Total net assets acquired		$	14,974

Leases

9 Months Ended

Sep. 30, 2024

Leases [Abstract]

Leases

Note 10. Leases

The Company leases real estate from unrelated parties under operating lease agreements that have initial terms ranging from one year to 11 years. Some leases include one or more options to renew, generally at our sole discretion, of five additional years each.

The components of lease expense are as follows:


	Three months ended September 30,				Nine months ended September 30,
	2024		2023		2024		2023
	(in thousands)

Operating lease cost	$	964	$	1,578	$	3,253	$	4,875
Variable lease cost	591		478		1,908		1,587
Short-term lease cost	93		109		357		258
Total lease cost	$	1,648	$	2,165	$	5,518	$	6,720

The Company ceased use of certain leased premises and subleased certain facilities resulting in impairment charges of $0.1 million during the three months ended September 30, 2023, and $0.4 million and $1.1 million during the nine months ended September 30, 2024 and 2023, respectively, to impair the right-of-use lease assets to their fair value, which are included in loss on sale and impairments on our unaudited condensed consolidated statement of operations and comprehensive loss.

Supplemental cash flow information related to leases is as follows:


	Three months ended September 30,				Nine months ended September 30,
	2024		2023		2024		2023
	(in thousands)

Cash paid for operating lease liabilities	$	1,155	$	1,127	$	3,808	$	4,860

Operating lease assets obtained in exchange for operating lease liabilities	$	—	$	—	$	940	$	183


	September 30,		December 31,
	2024		2023
	(in thousands)

Operating lease right-of-use assets	$	11,524	$	15,861

Current operating lease liabilities	3,054		3,789
Long-term operating lease liabilities	14,444		19,400
Total operating lease liabilities	$	17,498	$	23,189

At September 30, 2024 and December 31, 2023, the weighted average remaining lease term for operating leases was 5.15 years and 5.75 years, respectively, and the weighted average discount rate was 5.2% and 5.1%, respectively.


Year ended December 31,
2024 (remainder of year)	$	1,081
2025	4,432
2026	4,240
2027	3,441
2028	2,773
Thereafter	4,735
Total lease payments	20,702
Less: imputed interest	(3,204)
Total present value of lease liabilities	$	17,498

Fitness Solutions Disposition	9 Months Ended
Fitness Solutions Disposition	Sep. 30, 2024
Discontinued Operations and Disposal Groups [Abstract]
Fitness Solutions Disposition	Note 4. Fitness Solutions Disposition On March 13, 2024, we entered into definitive sale and purchase agreements to sell our fitness solutions to Jonas Software. The sale of North American Fitness closed simultaneously with signing and the sale of UK Fitness closed July 1, 2024. The divestiture did not qualify for discontinued operations and therefore, its results were included in our unaudited condensed consolidated financial statements through the applicable date of sale. During the three and nine months ended September 30, 2024, we recognized losses of $0.1 million and $5.0 million, respectively, related to the sale of Fitness Solutions which are included in loss on sale and impairments on our unaudited condensed consolidated statements of operations and comprehensive loss. During the nine months ended September 30, 2024, we recognized $6.4 million of goodwill impairment charges representing the allocated goodwill to Fitness Solutions, which is included in loss on sale and impairments on the unaudited condensed consolidated statements of operations and comprehensive loss.