0001853145-25-000009 | 10-K | XBRL Viewer

Print Document

Capitalized Software - Narrative (Details) - USD ($) $ in Millions	3 Months Ended	12 Months Ended
	Dec. 31, 2023	Dec. 31, 2024	Dec. 31, 2023	Dec. 31, 2022
Research and Development [Abstract]
Amortization		$ 10.3	$ 8.4	$ 5.7
Loss on sale and impairments		$ 0.8	$ 0.6	$ 1.2
Loss on sale and impairments	$ 1.1

Long-Term Debt - Summary of Debt (Details) - USD ($) $ in Thousands		12 Months Ended
	Dec. 12, 2024	Dec. 31, 2024	Dec. 31, 2023
Debt Instrument [Line Items]
Principal debt		$ 532,125	$ 537,625
Deferred financing costs on long-term debt		(3,069)	(3,983)
Discount on long-term debt		(1,114)	(1,446)
Total debt		527,942	532,196
Less current maturities		5,500	5,500
Long-term portion		522,442	526,696
New Term Loan \| Term loan
Debt Instrument [Line Items]
Principal debt		$ 532,125	537,625
Basis spread	3.00%	2.50%
Effective interest rate		6.85701%
Principal payment as a percentage of original principal balance		0.25%
New Revolver \| Revolving loans
Debt Instrument [Line Items]
Principal debt		$ 0	$ 0
Basis spread		3.25%
Effective interest rate		6.85701%

Revenue - Disaggregation of Revenue (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2024	Dec. 31, 2023	Dec. 31, 2022
Disaggregation of Revenue [Line Items]
Total revenues	$ 698,765	$ 675,369	$ 620,746
United States
Disaggregation of Revenue [Line Items]
Total revenues	636,566	614,782	567,041
International
Disaggregation of Revenue [Line Items]
Total revenues	62,199	60,587	53,705
Point in time
Disaggregation of Revenue [Line Items]
Total revenues	56,545	61,445	56,056
Over time
Disaggregation of Revenue [Line Items]
Total revenues	$ 642,220	$ 613,924	$ 564,690

- Definition

Line items represent financial concepts included in a table. These concepts are used to disclose reportable information associated with domain members defined in one or many axes to the table.

+ References + Details

- Definition

Amount, excluding tax collected from customer, of revenue from satisfaction of performance obligation by transferring promised good or service to customer. Tax collected from customer is tax assessed by governmental authority that is both imposed on and concurrent with specific revenue-producing transaction, including, but not limited to, sales, use, value added and excise.

+ References

Reference 1: http://www.xbrl.org/2003/role/disclosureRef
-Topic 280
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 41
-Subparagraph (a)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482810/280-10-50-41

Reference 2: http://www.xbrl.org/2003/role/disclosureRef
-Topic 270
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 1
-Subparagraph (i)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482964/270-10-50-1

Reference 3: http://www.xbrl.org/2003/role/disclosureRef
-Topic 280
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 32
-Subparagraph (ee)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482810/280-10-50-32

Reference 4: http://fasb.org/us-gaap/role/ref/otherTransitionRef
-Topic 280
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 32
-Subparagraph (b)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482810/280-10-50-32

Reference 5: http://fasb.org/us-gaap/role/ref/otherTransitionRef
-Topic 280
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 32
-Subparagraph (a)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482810/280-10-50-32

Reference 6: http://www.xbrl.org/2003/role/disclosureRef
-Topic 924
-SubTopic 10
-Name Accounting Standards Codification
-Section S99
-Paragraph 1
-Subparagraph (SAB Topic 11.L)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147479941/924-10-S99-1

Reference 7: http://www.xbrl.org/2003/role/disclosureRef
-Topic 606
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 5
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147479806/606-10-50-5

Reference 8: http://www.xbrl.org/2003/role/disclosureRef
-Topic 280
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 30
-Subparagraph (a)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482810/280-10-50-30

Reference 9: http://www.xbrl.org/2003/role/disclosureRef
-Topic 280
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 42
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482810/280-10-50-42

Reference 10: http://www.xbrl.org/2003/role/disclosureRef
-Topic 280
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 22
-Subparagraph (b)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482810/280-10-50-22

Reference 11: http://www.xbrl.org/2003/role/disclosureRef
-Topic 280
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 40
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482810/280-10-50-40

Reference 12: http://www.xbrl.org/2003/role/disclosureRef
-Topic 280
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 22
-Subparagraph (a)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482810/280-10-50-22

Reference 13: http://www.xbrl.org/2003/role/disclosureRef
-Topic 606
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 4
-Subparagraph (a)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147479806/606-10-50-4

+ Details

Consolidated Statements of Operations and Comprehensive Loss - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2024	Dec. 31, 2023	Dec. 31, 2022
Revenues:
Total revenues	$ 698,765	$ 675,369	$ 620,746
Operating expenses:
Cost of revenues (exclusive of depreciation and amortization presented separately below)	228,379	231,007	217,375
Sales and marketing	122,505	123,561	119,059
Product development	79,673	75,614	71,622
General and administrative	139,423	132,235	132,483
Depreciation and amortization	88,824	104,201	110,801
Loss on sale and impairments	39,709	6,325	0
Total operating expenses	698,513	672,943	651,340
Operating income (loss)	252	2,426	(30,594)
Interest and other expense, net	(35,559)	(46,407)	(33,902)
Net loss before income tax (expense) benefit	(35,307)	(43,981)	(64,496)
Income tax (expense) benefit	(5,782)	(1,639)	4,680
Net loss	(41,089)	(45,620)	(59,816)
Other comprehensive (loss) gain:
Foreign currency translation (loss) gain, net	(6,301)	2,181	(8,431)
Comprehensive loss	$ (47,390)	$ (43,439)	$ (68,247)
Basic net loss per share attributable to common stockholders (in dollars per share)	$ (0.22)	$ (0.24)	$ (0.31)
Diluted net loss per share attributable to common stockholders (in dollars per share)	$ (0.22)	$ (0.24)	$ (0.31)
Basic weighted-average shares of common stock outstanding used in computing net loss per share (in shares)	184,897,709	188,938,892	194,624,968
Diluted weighted-average shares of common stock outstanding used in computing net loss per share (in shares)	184,897,709	188,938,892	194,624,968
Subscription and transaction fees
Revenues:
Total revenues	$ 548,344	$ 520,234	$ 465,345
Marketing technology solutions
Revenues:
Total revenues	129,271	133,162	134,596
Other
Revenues:
Total revenues	$ 21,150	$ 21,973	$ 20,805

Retirement Plan	12 Months Ended
Retirement Plan	Dec. 31, 2024
Retirement Benefits [Abstract]
Retirement Plan	Note 15. Retirement Plan Effective January 1, 2009, EverCommerce Inc. adopted a defined contribution savings plan under section 401(k) of the Internal Revenue Code (the “401(k)”). The 401(k) covers substantially all employees who meet minimum age and service requirements and allows participants to contribute a portion of their pre-tax and post-tax annual compensation in accordance with prescribed limits. The Company may make discretionary and/or matching contributions to the 401(k). The Company matched 100% of employee contributions up to 4% of eligible compensation. Employer matching contributions were $5.6 million, $5.3 million and $4.8 million for the years ended December 31, 2024, 2023 and 2022, respectively.

- Definition

The entire disclosure for retirement benefits.

+ References

Reference 1: http://www.xbrl.org/2003/role/disclosureRef
-Topic 715
-SubTopic 70
-Name Accounting Standards Codification
-Section 50
-Paragraph 1
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147480794/715-70-50-1

Reference 2: http://www.xbrl.org/2003/role/exampleRef
-Topic 715
-SubTopic 20
-Name Accounting Standards Codification
-Section 55
-Paragraph 17
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147480482/715-20-55-17

Reference 3: http://www.xbrl.org/2003/role/disclosureRef
-Topic 715
-SubTopic 20
-Name Accounting Standards Codification
-Section 50
-Paragraph 1
-Subparagraph (d)(iv)(03)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147480506/715-20-50-1

Reference 4: http://www.xbrl.org/2003/role/disclosureRef
-Topic 715
-SubTopic 20
-Name Accounting Standards Codification
-Section 50
-Paragraph 1
-Subparagraph (d)(i)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147480506/715-20-50-1

Reference 5: http://www.xbrl.org/2003/role/disclosureRef
-Topic 715
-SubTopic 20
-Name Accounting Standards Codification
-Section 50
-Paragraph 1
-Subparagraph (q)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147480506/715-20-50-1

Reference 6: http://www.xbrl.org/2003/role/disclosureRef
-Topic 715
-SubTopic 20
-Name Accounting Standards Codification
-Section 50
-Paragraph 1
-Subparagraph (l)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147480506/715-20-50-1

Reference 7: http://www.xbrl.org/2003/role/disclosureRef
-Topic 715
-Name Accounting Standards Codification
-Publisher FASB
-URI https://asc.fasb.org/715/tableOfContent

Reference 8: http://www.xbrl.org/2003/role/disclosureRef
-Topic 715
-SubTopic 20
-Name Accounting Standards Codification
-Section 50
-Paragraph 1
-Subparagraph (d)(iii)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147480506/715-20-50-1

Reference 9: http://www.xbrl.org/2003/role/disclosureRef
-Topic 715
-SubTopic 20
-Name Accounting Standards Codification
-Section 50
-Paragraph 1
-Subparagraph (o)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147480506/715-20-50-1

Reference 10: http://www.xbrl.org/2003/role/disclosureRef
-Topic 715
-SubTopic 20
-Name Accounting Standards Codification
-Section 50
-Paragraph 1
-Subparagraph (p)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147480506/715-20-50-1

Reference 11: http://www.xbrl.org/2003/role/disclosureRef
-Topic 715
-SubTopic 20
-Name Accounting Standards Codification
-Section 50
-Paragraph 1
-Subparagraph (r)(1)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147480506/715-20-50-1

Reference 12: http://www.xbrl.org/2003/role/disclosureRef
-Topic 715
-SubTopic 20
-Name Accounting Standards Codification
-Section 50
-Paragraph 1
-Subparagraph (r)(2)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147480506/715-20-50-1

Reference 13: http://www.xbrl.org/2003/role/disclosureRef
-Topic 715
-SubTopic 20
-Name Accounting Standards Codification
-Section S99
-Paragraph 2
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147480126/715-20-S99-2

Reference 14: http://www.xbrl.org/2003/role/disclosureRef
-Topic 715
-SubTopic 60
-Name Accounting Standards Codification
-Section 50
-Paragraph 3
-Subparagraph (c)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147480266/715-60-50-3

+ Details

Summary of Significant Accounting Policies (Tables)

12 Months Ended

Dec. 31, 2024

Accounting Policies [Abstract]

Schedule of Estimated Useful Life

Depreciation is computed using the straight-line method over the following estimated useful lives.


Property and Equipment						Estimated Useful Life

Computer equipment and software						3 years
Furniture and fixtures						5 years
Leasehold improvements						Lesser of estimated useful life or remaining lease term

Property and equipment consisted of the following as of:


	December 31,
	2024		2023
	(in thousands)

Computer equipment and software	$	12,002	$	11,628
Furniture and fixtures	3,332		3,794
Leasehold improvements	10,565		11,756
Total property and equipment	25,899		27,178
Less accumulated depreciation	(19,241)		(17,444)
Property and equipment, net	$	6,658	$	9,734

Income Taxes - Operating Losses and Tax Credits (Details) $ in Thousands	Dec. 31, 2024 USD ($)
Federal
Operating Loss Carryforwards [Line Items]
Tax credits	$ 266
Federal \| Capital Loss Carryforward
Operating Loss Carryforwards [Line Items]
Capital loss carryforward	10,795
Federal \| Post December 31, 2018
Operating Loss Carryforwards [Line Items]
Capital loss carryforward	19,860
Federal \| Pre January 1, 2019
Operating Loss Carryforwards [Line Items]
Capital loss carryforward	210
State
Operating Loss Carryforwards [Line Items]
Capital loss carryforward	7,459
Foreign
Operating Loss Carryforwards [Line Items]
Capital loss carryforward	1,748
Tax credits	$ 294

Equity - Narrative (Details) - USD ($) $ / shares in Units, $ in Millions		12 Months Ended
	Dec. 19, 2023	Dec. 31, 2024	May 21, 2024	Dec. 31, 2023	Nov. 05, 2023	Nov. 07, 2022	Jun. 14, 2022	Jul. 06, 2021
Class of Stock [Line Items]
Shares authorized (in shares)								2,050,000,000
Preferred stock, par value (in dollars per share)		$ 0.00001		$ 0.00001				$ 0.00001
Common stock, par value (in dollars per share)		$ 0.00001		$ 0.00001				$ 0.00001
Common stock, shares authorized (in shares)		2,000,000,000		2,000,000,000				2,000,000,000
Preferred stock, shares authorized (in shares)		50,000,000		50,000,000				50,000,000
Stock repurchase program with authorization			$ 200.0
Repurchase of common stock (in shares)	1,401,472
Price for shares repurchased (in dollars per share)	$ 9.82
Aggregate price	$ 13.8
Repurchase and retirement of common stock (in shares)		5,700,000
Repurchase and retirement of common stock		$ 57.7
Stock repurchase program, remaining authorized repurchase amount		$ 32.7
Maximum
Class of Stock [Line Items]
Stock repurchase program with authorization							$ 50.0
Repurchase program, additional authorized amount			$ 50.0		$ 50.0	$ 50.0

Income Taxes - Components of Income Tax Provision (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2024	Dec. 31, 2023	Dec. 31, 2022
Current:
Federal	$ 173	$ 0	$ 0
State	1,256	1,649	1,539
Foreign	1,335	1,647	1,258
Total current	2,764	3,296	2,797
Deferred:
Federal	(8,724)	(4,376)	(9,034)
State	(2,143)	(2,368)	(2,743)
Foreign	289	(256)	(11,235)
Change in valuation allowance - United States	13,697	8,831	12,257
Change in valuation allowance - Foreign	(101)	(3,488)	3,278
Total deferred	3,018	(1,657)	(7,477)
Income tax expense (benefit)	$ 5,782	$ 1,639	$ (4,680)

Goodwill (Tables)

12 Months Ended

Dec. 31, 2024

Goodwill and Intangible Assets Disclosure [Abstract]

Schedule of Goodwill

Goodwill activity for the years ended December 31, 2024 and 2023 (in thousands):


Balance, January 1, 2023	$	914,082
Acquired goodwill	12,497
Effect of foreign currency exchange rate changes	852
Balance, December 31, 2023	927,431
Impairments	(34,468)

Effect of foreign currency exchange rates	(6,659)
Balance, December 31, 2024	$	886,304

- Definition

Tabular disclosure of goodwill by reportable segment and in total which includes a rollforward schedule.

+ References

Reference 1: http://www.xbrl.org/2003/role/exampleRef
-Topic 350
-SubTopic 20
-Name Accounting Standards Codification
-Section 55
-Paragraph 24
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482548/350-20-55-24

Reference 2: http://www.xbrl.org/2009/role/commonPracticeRef
-Topic 350
-SubTopic 20
-Name Accounting Standards Codification
-Section 50
-Paragraph 1
-Subparagraph (a)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482573/350-20-50-1

Reference 3: http://www.xbrl.org/2009/role/commonPracticeRef
-Topic 350
-SubTopic 20
-Name Accounting Standards Codification
-Section 50
-Paragraph 1
-Subparagraph (h)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482573/350-20-50-1

Reference 4: http://www.xbrl.org/2009/role/commonPracticeRef
-Topic 350
-SubTopic 20
-Name Accounting Standards Codification
-Section 50
-Paragraph 1
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482573/350-20-50-1

Reference 5: http://www.xbrl.org/2009/role/commonPracticeRef
-Topic 350
-SubTopic 20
-Name Accounting Standards Codification
-Section 50
-Paragraph 1
-Subparagraph (b)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482573/350-20-50-1

Reference 6: http://www.xbrl.org/2009/role/commonPracticeRef
-Topic 350
-SubTopic 20
-Name Accounting Standards Codification
-Section 50
-Paragraph 1
-Subparagraph (c)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482573/350-20-50-1

Reference 7: http://www.xbrl.org/2009/role/commonPracticeRef
-Topic 350
-SubTopic 20
-Name Accounting Standards Codification
-Section 50
-Paragraph 1
-Subparagraph (d)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482573/350-20-50-1

Reference 8: http://www.xbrl.org/2009/role/commonPracticeRef
-Topic 350
-SubTopic 20
-Name Accounting Standards Codification
-Section 50
-Paragraph 1
-Subparagraph (e)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482573/350-20-50-1

Reference 9: http://www.xbrl.org/2009/role/commonPracticeRef
-Topic 350
-SubTopic 20
-Name Accounting Standards Codification
-Section 50
-Paragraph 1
-Subparagraph (f)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482573/350-20-50-1

Reference 10: http://www.xbrl.org/2009/role/commonPracticeRef
-Topic 350
-SubTopic 20
-Name Accounting Standards Codification
-Section 50
-Paragraph 1
-Subparagraph (g)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482573/350-20-50-1

Reference 11: http://www.xbrl.org/2009/role/commonPracticeRef
-Topic 350
-SubTopic 20
-Name Accounting Standards Codification
-Section 50
-Paragraph 1A
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482573/350-20-50-1A

Reference 12: http://www.xbrl.org/2009/role/commonPracticeRef
-Topic 350
-SubTopic 20
-Name Accounting Standards Codification
-Section 50
-Paragraph 2
-Subparagraph (b)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482573/350-20-50-2

+ Details

Income Taxes - Narrative (Details) - USD ($) $ in Thousands	12 Months Ended
Income Taxes - Narrative (Details) - USD ($) $ in Thousands	Dec. 31, 2024	Dec. 31, 2023	Dec. 31, 2022
Income Tax Disclosure [Abstract]
Valuation allowance	$ 64,870	$ 51,904	$ 47,756
Decrease in income taxes if deferred tax assets realized	64,400
Valuation allowance, increase in equity	400
Unrecognized tax benefits that would affect the effective tax rate	600	500
Tax expense for tax holiday	$ 100	$ 200

Stock-Based Compensation - Stock-based Compensation Expense (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2024	Dec. 31, 2023	Dec. 31, 2022
Share-based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]
Stock-based compensation expense	$ 26,491	$ 25,559	$ 26,818
Cost of revenues
Share-based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]
Stock-based compensation expense	461	464	373
Sales and marketing
Share-based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]
Stock-based compensation expense	1,184	1,672	1,503
Product development
Share-based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]
Stock-based compensation expense	2,055	2,273	1,854
General and administrative
Share-based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]
Stock-based compensation expense	$ 22,791	$ 21,150	$ 23,088

Long-Term Debt (Tables)

12 Months Ended

Dec. 31, 2024

Debt Disclosure [Abstract]

Schedule of Long-Term Debt

Long-term debt consisted of the following as of :


	December 31,
	2024		2023
	(in thousands)

Term notes with interest payable monthly, interest rate at Adjusted SOFR, plus an applicable margin of 2.50%(1) (6.85701% at December 31, 2024) quarterly principal payments of 0.25% of original principal balance with balloon payment due July 2028	$	532,125	$	537,625
Revolver with interest payable monthly, interest rate at Adjusted SOFR, plus an applicable margin of 3.25% (6.85701% at December 31, 2024), and outstanding balance due July 2026	—		—
Principal debt	532,125		537,625
Deferred financing costs on long-term debt	(3,069)		(3,983)
Discount on long-term debt	(1,114)		(1,446)
Total debt	527,942		532,196
Less current maturities	5,500		5,500
Long-term portion	$	522,442	$	526,696
(1) Prior to December 13, 2024, the applicable rate for the Term Loans was 3.00% for Adjusted SOFR borrowings. See below for further details regarding the amendments to the Credit Facilities.

Schedule of Interest Rate Swap Agreements in Connection With Credit Facilities

The Company has entered into the following interest rate swap agreements in connection with its Credit Facilities to convert a portion of the floating rate component of the Term Loan from a floating rate to fixed rate:


Swap	Effective Date	Expiration Date	Fixed Interest Rate		Notional Amount		Asset (Liability) Fair Value at December 31, 2024
					(in thousands)		(in thousands)
Initial Swap	October 31, 2022	October 31, 2027	4.212	%	$	200,000	$	(947)
Second Swap	March 31, 2023	October 31, 2027	3.951	%	100,000		232
Third Swap	September 20, 2024	October 31, 2027	3.395	%	125,000		2,210

Schedule of Maturities of Long-term Debt

Aggregate maturities of the Company’s debt are as follows (in thousands):


Year Ended December 31,

2025	$	5,500
2026	5,500
2027	5,500
2028	515,625
2029	—
Thereafter	—
Total aggregate maturities of the Company’s debt	$	532,125

- Definition

Tabular disclosure of long-debt instruments or arrangements, including identification, terms, features, collateral requirements and other information necessary to a fair presentation. These are debt arrangements that originally required repayment more than twelve months after issuance or greater than the normal operating cycle of the entity, if longer.

+ References

Reference 1: http://fasb.org/us-gaap/role/ref/legacyRef
-Name Accounting Standards Codification
-Section S99
-Paragraph 1
-Subparagraph (SX 210.5-02(22))
-SubTopic 10
-Topic 210
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147480566/210-10-S99-1

Reference 2: http://www.xbrl.org/2003/role/exampleRef
-Topic 470
-SubTopic 20
-Name Accounting Standards Codification
-Section 55
-Paragraph 69B
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147481568/470-20-55-69B

Reference 3: http://www.xbrl.org/2003/role/exampleRef
-Topic 470
-SubTopic 20
-Name Accounting Standards Codification
-Section 55
-Paragraph 69E
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147481568/470-20-55-69E

Reference 4: http://www.xbrl.org/2009/role/commonPracticeRef
-Topic 235
-SubTopic 10
-Name Accounting Standards Codification
-Section S99
-Paragraph 3
-Subparagraph (SX 210.12-04(a))
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147480678/235-10-S99-3

Reference 5: http://www.xbrl.org/2009/role/commonPracticeRef
-Topic 835
-SubTopic 30
-Name Accounting Standards Codification
-Section 45
-Paragraph 2
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482925/835-30-45-2

Reference 6: http://fasb.org/us-gaap/role/ref/legacyRef
-Name Accounting Standards Codification
-Topic 505
-SubTopic 10
-Section 50
-Paragraph 3
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147481112/505-10-50-3

Reference 7: http://fasb.org/us-gaap/role/ref/legacyRef
-Name Accounting Standards Codification
-Topic 942
-SubTopic 470
-Section 50
-Paragraph 3
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147477734/942-470-50-3

Reference 8: http://fasb.org/us-gaap/role/ref/legacyRef
-Name Accounting Standards Codification
-Topic 505
-SubTopic 10
-Section 50
-Paragraph 8
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147481112/505-10-50-8

Reference 9: http://fasb.org/us-gaap/role/ref/legacyRef
-Topic 505
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 6
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147481112/505-10-50-6

Reference 10: http://fasb.org/us-gaap/role/ref/legacyRef
-Topic 505
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 7
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147481112/505-10-50-7

+ Details

Acquisitions and Dispositions (Tables)

12 Months Ended

Dec. 31, 2024

Business Combination, Asset Acquisition, and Joint Venture Formation [Abstract]

Schedule of Consideration Transferred and Net Assets Acquired

The following table summarizes the estimated fair values of consideration transferred, assets acquired and liabilities assumed at the acquisition date:


	August 10, 2023
	(in thousands)

Total consideration transferred:
Cash	$	14,974

Net assets acquired:
Prepaid expenses and other assets	$	51
Intangibles—definite lived	3,155
Goodwill	12,497
Accounts payable, accrued expenses and other	(11)
Deferred tax liability, net	(397)
Deferred revenue	(274)
Other non-current liabilities	(47)
Total net assets acquired	$	14,974

Leases

12 Months Ended

Dec. 31, 2024

Leases [Abstract]

Leases

Note 9. Leases

The Company leases real estate from unrelated parties under operating lease agreements that have initial terms ranging from one year to 11 years. Some leases include one or more options to renew, generally at our sole discretion, of five additional years each.

The components of lease expense are as follows:



	Year Ended December 31,
	2024		2023
	(in thousands)
Operating lease cost	$	4,209	$	6,419
Variable lease cost	2,434		2,046
Short-term lease cost	448		356
Total lease cost	$	7,091	$	8,821

The Company ceased use of certain leased premises and subleased certain facilities resulting in impairment charges of $0.4 million and $1.2 million for the years ended December 31, 2024 and 2023, respectively, to impair ROU lease assets to their fair value. During the three months ended December 31, 2023, we recorded a $0.6 million impairment charge related to ROU lease assets, which is included in loss on sale and impairments on our consolidated statement of operations and comprehensive loss (see Note 2. Summary of Significant Accounting Policies).

Supplemental cash flow information related to leases is as follows:



	Year Ended December 31,
	2024		2023
	(in thousands)

Cash paid for operating lease liabilities	$	4,658	$	6,218


Operating lease assets obtained in exchange for operating lease liabilities	$	1,078	$	1,602

Supplemental balance sheet information, included in other non-current assets, accrued expenses and other and other non-current liabilities on the consolidated balance sheet, related to leases is as follows:



	Year Ended December 31,
	2024		2023
	(in thousands)

Operating lease right-of-use assets	$	10,944	$	15,861

Current operating lease liabilities	3,443		3,789
Long-term operating lease liabilities	13,568		19,400
Total operating lease liabilities	$	17,011	$	23,189

At December 31, 2024 and 2023, the weighted average remaining lease term for operating leases was 4.93 years and 5.75 years, and the weighted average discount rate was 5.2% and 5.1%, respectively.

Future undiscounted cash flows for each of the next five years and thereafter and reconciliation to the lease liabilities recognized on the balance sheet as of December 31, 2024 is as follows (in thousands):


Year ended December 31,
2025	$	4,502
2026	4,294
2027	3,441
2028	2,773
2029	2,481
Thereafter	2,254
Total lease payments	19,745
Less: imputed interest	2,734
Total present value of lease liabilities	$	17,011

Goodwill - Narrative (Details) - USD ($) $ in Thousands	3 Months Ended	12 Months Ended
Goodwill - Narrative (Details) - USD ($) $ in Thousands	Dec. 31, 2024	Dec. 31, 2024
Goodwill [Line Items]
Goodwill impairment loss	$ 28,100	$ 34,468
Disposal Group, Disposed of by Sale, Not Discontinued Operations \| North American Fitness Solutions
Goodwill [Line Items]
Goodwill impairment loss		$ 6,400

- Definition

Line items represent financial concepts included in a table. These concepts are used to disclose reportable information associated with domain members defined in one or many axes to the table.

+ References

Reference 1: http://www.xbrl.org/2003/role/exampleRef
-Topic 350
-SubTopic 20
-Name Accounting Standards Codification
-Section 55
-Paragraph 24
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482548/350-20-55-24

Reference 2: http://www.xbrl.org/2003/role/disclosureRef
-Topic 350
-SubTopic 20
-Name Accounting Standards Codification
-Section 50
-Paragraph 2
-Subparagraph (b)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482573/350-20-50-2

Reference 3: http://www.xbrl.org/2003/role/disclosureRef
-Topic 350
-SubTopic 20
-Name Accounting Standards Codification
-Section 50
-Paragraph 1
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482573/350-20-50-1

Reference 4: http://www.xbrl.org/2003/role/disclosureRef
-Topic 350
-SubTopic 20
-Name Accounting Standards Codification
-Section 50
-Paragraph 1
-Subparagraph (a)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482573/350-20-50-1

Reference 5: http://www.xbrl.org/2003/role/disclosureRef
-Topic 350
-SubTopic 20
-Name Accounting Standards Codification
-Section 50
-Paragraph 1
-Subparagraph (b)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482573/350-20-50-1

Reference 6: http://www.xbrl.org/2003/role/disclosureRef
-Topic 350
-SubTopic 20
-Name Accounting Standards Codification
-Section 50
-Paragraph 1
-Subparagraph (c)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482573/350-20-50-1

Reference 7: http://www.xbrl.org/2003/role/disclosureRef
-Topic 350
-SubTopic 20
-Name Accounting Standards Codification
-Section 50
-Paragraph 1
-Subparagraph (d)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482573/350-20-50-1

Reference 8: http://www.xbrl.org/2003/role/disclosureRef
-Topic 350
-SubTopic 20
-Name Accounting Standards Codification
-Section 50
-Paragraph 1
-Subparagraph (e)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482573/350-20-50-1

Reference 9: http://www.xbrl.org/2003/role/disclosureRef
-Topic 350
-SubTopic 20
-Name Accounting Standards Codification
-Section 50
-Paragraph 1
-Subparagraph (f)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482573/350-20-50-1

Reference 10: http://www.xbrl.org/2003/role/disclosureRef
-Topic 350
-SubTopic 20
-Name Accounting Standards Codification
-Section 50
-Paragraph 1
-Subparagraph (g)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482573/350-20-50-1

Reference 11: http://www.xbrl.org/2003/role/disclosureRef
-Topic 350
-SubTopic 20
-Name Accounting Standards Codification
-Section 50
-Paragraph 1
-Subparagraph (h)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482573/350-20-50-1

Reference 12: http://www.xbrl.org/2003/role/disclosureRef
-Topic 350
-SubTopic 20
-Name Accounting Standards Codification
-Section 50
-Paragraph 1A
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482573/350-20-50-1A

+ Details

Commitments and Contingencies - Future Minimum Payments (Details) $ in Thousands	Dec. 31, 2024 USD ($)
Contractual Obligation, Fiscal Year Maturity [Abstract]
2025	$ 12,544
2026	3,745
2027	2,625
2028	2,750
2029	687
Thereafter	0
Total future minimum payments due	$ 22,351

Revenue (Tables)

12 Months Ended

Dec. 31, 2024

Revenue from Contract with Customer [Abstract]

Schedule of Disaggregation of Revenue

The following tables present a disaggregation of our revenue from contracts with customers by revenue recognition pattern and geographical market:


	Year Ended December 31,
	2024		2023		2022
	(in thousands)

By pattern of recognition (timing of transfer of services):
Point in time	$	56,545	$	61,445	$	56,056
Over time	642,220		613,924		564,690
Total	$	698,765	$	675,369	$	620,746
By Geographical Market:
United States	$	636,566	$	614,782	$	567,041
International	62,199		60,587		53,705
Total	$	698,765	$	675,369	$	620,746

Schedule of Supplemental Balance Sheet Information

Supplemental balance sheet information related to contracts from customers as of:


	December 31,
	2024		2023
	(in thousands)

Accounts receivables	$	40,155	$	45,417
Contract assets	$	13,313	$	16,117
Deferred revenue	$	25,116	$	24,082
Customer deposits	$	13,570	$	12,891
Long-term deferred revenue	$	845	$	2,168

Schedule of Accounts Receivable, Allowance for Credit Loss

Activity in our allowance for expected credit losses is as follows for the years ended December 31, 2024 and 2023 (in thousands):


	December 31,
	2024		2023
Allowances for expected credit losses, beginning of year	$	6,183	$	4,670
Beginning balance adjustment due to implementation of the new credit loss standard	—		1,309
Bad debt expense	4,660		6,016
Write-offs, net of recoveries	(5,175)		(5,812)
Disposition of Fitness Solutions	(141)		—
Allowance for expected credit losses, end of year	$	5,527	$	6,183

Fair Value of Financial Instruments

12 Months Ended

Dec. 31, 2024

Fair Value Disclosures [Abstract]

Fair Value of Financial Instruments

Note 14. Fair Value of Financial Instruments

Fair value estimates of financial instruments are made at a specific point in time, based on relevant information about financial markets and specific financial instruments. As these estimates are subjective in nature, involving uncertainties and matters of significant judgment, they cannot be determined with precision. Changes in assumptions can significantly affect estimated fair value.

The Company measures fair value as the price that would be received to sell an asset or paid to transfer a liability (an exit price) in an orderly transaction between market participants at the reporting date. The Company utilizes a three-tier hierarchy, which prioritizes the inputs used in the valuation methodologies in measuring fair value:

•Level 1: Valuations based on quoted prices in active markets for identical assets or liabilities that an entity has the ability to access.

•Level 2: Valuations based on quoted prices for similar assets or liabilities, quoted prices for identical assets or liabilities in markets that are not active, or other inputs that are observable or can be corroborated by observable data for substantially the full term of the assets or liabilities.

•Level 3: Valuations based on inputs that are supported by little or no market activity and that are significant to the fair value of the assets or liabilities.

The carrying value of cash and cash equivalents, accounts receivable, contract assets and accounts payable approximate their fair value because of the short-term nature of these instruments. Our interest rate swaps are valued based upon interest yield curves, interest rate volatility and credit spreads. Our interest rate swaps are classified within Level 2 of the fair value hierarchy as all significant inputs are corroborated by observable data.

There were no transfers between fair value measurement levels during the years ended December 31, 2024 and 2023.

The following table presents information about the Company's financial assets and liabilities measured at fair value on a recurring basis as of:


	December 31, 2024								Balance Sheet Classification
	Level 1		Level 2		Level 3		Total
	(in thousands)

Asset:
Money market	$	9,324	$	—	$	—	$	9,324	Cash equivalents
Interest rate swaps	—		2,443		—		2,443		Other non-current assets
Liability:
Interest rate swaps	$	—	$	947	$	—	$	947	Other non-current liabilities


	December 31, 2023								Balance Sheet Classification
	Level 1		Level 2		Level 3		Total
	(in thousands)

Asset:
Money market	$	764	$	—	$	—	$	764	Cash equivalents
Liability:
Interest rate swap	$	—	$	4,889	$	—	$	4,889	Other non-current liabilities

- Definition

The entire disclosure for the fair value of financial instruments (as defined), including financial assets and financial liabilities (collectively, as defined), and the measurements of those instruments as well as disclosures related to the fair value of non-financial assets and liabilities. Such disclosures about the financial instruments, assets, and liabilities would include: (1) the fair value of the required items together with their carrying amounts (as appropriate); (2) for items for which it is not practicable to estimate fair value, disclosure would include: (a) information pertinent to estimating fair value (including, carrying amount, effective interest rate, and maturity, and (b) the reasons why it is not practicable to estimate fair value; (3) significant concentrations of credit risk including: (a) information about the activity, region, or economic characteristics identifying a concentration, (b) the maximum amount of loss the entity is exposed to based on the gross fair value of the related item, (c) policy for requiring collateral or other security and information as to accessing such collateral or security, and (d) the nature and brief description of such collateral or security; (4) quantitative information about market risks and how such risks are managed; (5) for items measured on both a recurring and nonrecurring basis information regarding the inputs used to develop the fair value measurement; and (6) for items presented in the financial statement for which fair value measurement is elected: (a) information necessary to understand the reasons for the election, (b) discussion of the effect of fair value changes on earnings, (c) a description of [similar groups] items for which the election is made and the relation thereof to the balance sheet, the aggregate carrying value of items included in the balance sheet that are not eligible for the election; (7) all other required (as defined) and desired information.

+ References

Reference 1: http://www.xbrl.org/2003/role/exampleRef
-Topic 820
-SubTopic 10
-Name Accounting Standards Codification
-Section 55
-Paragraph 107
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482078/820-10-55-107

Reference 2: http://www.xbrl.org/2003/role/exampleRef
-Topic 820
-SubTopic 10
-Name Accounting Standards Codification
-Section 55
-Paragraph 100
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482078/820-10-55-100

Reference 3: http://www.xbrl.org/2003/role/disclosureRef
-Topic 820
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 2
-Subparagraph (c)(3)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482106/820-10-50-2

Reference 4: http://www.xbrl.org/2003/role/disclosureRef
-Topic 820
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 6A
-Subparagraph (a)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482106/820-10-50-6A

Reference 5: http://www.xbrl.org/2003/role/disclosureRef
-Topic 820
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 2E
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482106/820-10-50-2E

Reference 6: http://www.xbrl.org/2003/role/disclosureRef
-Topic 820
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 6A
-Subparagraph (h)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482106/820-10-50-6A

Reference 7: http://www.xbrl.org/2003/role/disclosureRef
-Topic 820
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 6A
-Subparagraph (f)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482106/820-10-50-6A

Reference 8: http://www.xbrl.org/2003/role/disclosureRef
-Topic 820
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 6A
-Subparagraph (e)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482106/820-10-50-6A

Reference 9: http://www.xbrl.org/2003/role/disclosureRef
-Topic 820
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 6A
-Subparagraph (d)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482106/820-10-50-6A

Reference 10: http://www.xbrl.org/2003/role/disclosureRef
-Topic 820
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 2
-Subparagraph (h)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482106/820-10-50-2

Reference 11: http://www.xbrl.org/2003/role/disclosureRef
-Topic 820
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 2
-Subparagraph (g)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482106/820-10-50-2

Reference 12: http://www.xbrl.org/2003/role/disclosureRef
-Topic 940
-SubTopic 820
-Name Accounting Standards Codification
-Section 50
-Paragraph 1
-Subparagraph (a)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147478119/940-820-50-1

+ Details

Acquisitions and Dispositions

12 Months Ended

Dec. 31, 2024

Business Combination, Asset Acquisition, and Joint Venture Formation [Abstract]

Acquisitions and Dispositions

Note 3. Acquisitions and Dispositions

2023 Acquisition

On August 10, 2023, the Company acquired 100% of the interest of Norman’s Dojo Inc. (“Kickserv”), a provider of field service management software for home service businesses for approximately $15.0 million in cash. The acquisition adds offerings for SMBs across diversified portfolios with an opportunity to capture a broader segment of new customers within the Home Services vertical.

We accounted for the acquisition as a business combination under ASC 805, Business Combinations. Accordingly, the Company recorded identifiable assets acquired and liabilities assumed at their acquisition date estimated fair values, with any excess consideration recognized as goodwill. Goodwill primarily represents the value associated with the assembled workforce and expected synergies subsumed into goodwill. The goodwill recognized as a result of the acquisition of Kickserv is not deductible for tax purposes.

We measured the identifiable assets and liabilities assumed at their acquisition date estimated fair values separately from goodwill, which represent Level 3 fair value measurements as defined in ASC 820, Fair Value Measurement. The estimated fair values were determined by management using the assistance of third-party valuation specialists. The valuation methods used to determine the estimated fair value of intangible assets included the income approach—relief from royalty method for developed technology with an estimated useful life of five years, and the income approach—multi period excess earnings method for customer relationships with an estimated useful life of 13 years. A number of assumptions and estimates were involved in the application of these valuation methods, including revenue forecasts, expected competition, costs of revenues, obsolescence, tax rates, capital spending, customer attrition

rates, discount rates and working capital changes. Cash flow forecasts were generally based on pre-acquisition forecasts coupled with estimated revenues and cost synergies available to a market participant.

Each acquisition allows for an adjustment to the purchase price to be made subsequent to the transaction’s closing date based on the actual amount of working capital and cash delivered to the Company. The consideration paid and purchase price allocations disclosed reflect the effects of these adjustments.

The financial results of Kickserv since the closing through December 31, 2023, were not material to our consolidated financial statements, nor were they material to our prior period consolidated results on a pro forma basis.

The following table summarizes the estimated fair values of consideration transferred, assets acquired and liabilities assumed at the acquisition date:


	August 10, 2023
	(in thousands)

Total consideration transferred:
Cash	$	14,974

Net assets acquired:
Prepaid expenses and other assets	$	51
Intangibles—definite lived	3,155
Goodwill	12,497
Accounts payable, accrued expenses and other	(11)
Deferred tax liability, net	(397)
Deferred revenue	(274)
Other non-current liabilities	(47)
Total net assets acquired	$	14,974

Fitness Solutions Disposition

On March 13, 2024, the Company entered into definitive sale and purchase agreements to sell its fitness solutions to Jonas Software. The sale of North American Fitness closed simultaneously with signing and the sale of UK Fitness closed July 1, 2024. The divestiture did not qualify for discontinued operations. During the year ended December 31, 2024, the Company recognized losses of $4.9 million, related to the sale of Fitness Solutions, which are included in loss on sale and impairments on our consolidated statements of operations and comprehensive loss. Additionally, the Company recognized $6.4 million of goodwill impairment charges representing the allocated goodwill to Fitness Solutions, which is included in loss on sale and impairments in the consolidated statements of operations and comprehensive loss.

Intangible Assets (Tables)

12 Months Ended

Dec. 31, 2024

Goodwill and Intangible Assets Disclosure [Abstract]

Schedule of Finite-Lived Intangible Assets

Intangible assets consisted of the following as of:


	December 31, 2024
	Useful Life	Gross Carrying Value		Accumulated Amortization		Net Book Value
	(in thousands)

Customer relationships	5-20 years	$	574,362	$	376,010	$	198,352
Developed technology	5-12 years	102,395		83,878		18,517
Trade names	3-10 years	37,287		27,325		9,962
Non-compete agreements	5 years	2,376		2,367		9
Total		$	716,420	$	489,580	$	226,840


	December 31, 2023
	Useful Life	Gross Carrying Value		Accumulated Amortization		Net Book Value
	(in thousands)

Customer relationships (1)	3-20 years	$	605,908	$	336,558	$	269,350
Developed technology (1)	2-12 years	106,482		74,717		31,765
Trade names (1)	3-10 years	38,627		24,293		14,334
Non-compete agreements	2-5 years	2,408		2,338		70
Total		$	753,425	$	437,906	$	315,519

(1)During the quarter ended December 31, 2023, we recognized an impairment charge including $2.7 million of customer relationships, $0.3 million of developed technology and $0.1 million of trade names included in impairment expense on the consolidated statements of operations and comprehensive loss (see Note 2. Summary of Significant Accounting Policies).

Schedule of Future Amortization Expense

Amortization expense for the Company’s intangible assets are as follows (in thousands):


Year Ended December 31,
2024	$	59,206
2025	46,094
2026	35,372
2027	28,082
2028	19,651
Thereafter	38,435
Total amortization expense for the Company’s intangible assets	$	226,840

Summary of Significant Accounting Policies

12 Months Ended

Dec. 31, 2024

Accounting Policies [Abstract]

Summary of Significant Accounting Policies

Note 2. Summary of Significant Accounting Policies

Basis of Presentation and Principles of Consolidation

The Company’s consolidated financial statements (collectively, the “financial statements”) include the operations of EverCommerce and all wholly-owned subsidiaries and have been prepared in accordance with accounting principles generally accepted in the United States of America (“U.S. GAAP”). All material intercompany transactions have been eliminated in consolidation.

On March 13, 2024, the Company entered into definitive sale and purchase agreements to sell our fitness solutions to Jonas Fitness Portfolio Holdco Inc. (“Jonas Software”) (see Note 3. Acquisitions and Dispositions). The sale of American Service Finance LLC., ASF Payment Solutions ULC and Technique Fitness Inc. (collectively, “North American Fitness”), closed simultaneous with signing. The sale of EverCommerce UK, including wholly-owned subsidiaries Fitii UK (MyPTHub and MyPTHub LLC) and ClubWise UK and its wholly-owned subsidiary ClubWise Australia (collectively, “UK Fitness” and together with North American Fitness, “Fitness Solutions”), closed on July 1, 2024. The divestiture did not qualify for reporting as a discontinued operation. As a result, our unaudited condensed consolidated financial statements include the results of North American Fitness and UK Fitness for all periods through the applicable date of sale.

Use of Estimates

The preparation of financial statements in conformity with U.S. GAAP requires management to make estimates and assumptions that affect certain reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenue and expenses during the reporting period. Estimates are subject to uncertainties due to the levels of subjectivity and judgment necessary to account for highly uncertain matters or the susceptibility of such matters to change. Significant items subject to such estimates include: valuing identified intangible assets and acquired goodwill and establishing estimated useful lives for intangible assets in connection with business combinations; the estimation of the recoverability of goodwill and other intangible assets; income tax uncertainties, including valuation allowance for deferred tax assets and value of any uncertain tax positions; recognizing bad debt expense from expected credit losses; recognizing stock-based compensation expense and estimating standalone selling price, when applicable, for the allocation of transaction price when multiple performance obligations are included in a contract with a customer.

We evaluate our estimates on an ongoing basis. The Company bases these estimates on historical and anticipated results, trends, and various other assumptions the Company believes are reasonable under the circumstances, including assumptions as to future events. These estimates form the basis for making judgments about the carrying values of assets and liabilities and recognized revenue and expenses that are not readily apparent from other sources. Changes in estimates are recorded in the period in which they become known. Actual results could differ from those estimates and assumptions.

Business Combinations

The results of a business acquired in a business combination are included in the Company’s financial statements from the date of acquisition with the associated purchase price allocated to the identifiable assets and liabilities of the acquired business at their acquisition date fair values. The excess of the purchase price over the amount allocated to the identifiable assets and liabilities, if any, is recorded as goodwill. Based on the nature of the businesses that the Company acquires, goodwill arising from acquisitions typically consists of synergies with previously acquired businesses and economies of scale resulting from centralizing shared service functions. Acquisition-related transaction costs are expensed in the period in which the costs are incurred.

Determining the fair value of assets acquired and liabilities assumed requires management to make significant judgments and estimates, including the selection of valuation methodologies, estimates of future revenue and cash flows, discount rates and selection of comparable companies.

Concentrations of Risk

The Company maintains cash accounts at domestic and foreign financial institutions. At times and for cash maintained at domestic institutions, certain account balances may exceed Federal Deposit Insurance Corporation (“FDIC”) insurance coverage. The Company has not experienced any losses on such accounts, and management believes that the Company’s risk of loss is remote. Market conditions can impact the viability of these institutions. In the event of failure of any of the financial institutions where we maintain our cash and cash equivalents, there can be no assurance that we will be able to access uninsured funds in a timely manner or at all.

Cash and Cash Equivalents and Restricted Cash

The Company considers all highly liquid investments with an original maturity of three months or less when acquired to be cash equivalents.

Restricted cash consists of funds that are contractually restricted as to usage or withdrawal. Restricted cash relates to cash collected from our customers’ clients that will be remitted to our customers subsequent to period-end, generally within a time period no longer than one month.

Accounts Receivable, net

Trade accounts receivable are recorded at the invoiced amount and do not bear interest. The Company maintains an allowance for estimated credit losses inherent in its accounts receivable portfolio. In establishing the expected credit loss, management considers historical losses adjusted to take into account current market conditions and the customers’ financial condition, the amount of receivables in dispute and customer paying patterns. Balances that remain outstanding after the Company has used reasonable collection efforts are written off through a charge to the valuation allowance and a credit to accounts receivable.

Property and Equipment, net

Property and equipment are recorded at cost, net of accumulated depreciation. Property and equipment acquired in purchase accounting are recorded at fair value at the date of acquisition. Expenditures for maintenance and repairs are charged to expense as incurred. Depreciation is computed using the straight-line method over the following estimated useful lives.


Property and Equipment						Estimated Useful Life

Computer equipment and software						3 years
Furniture and fixtures						5 years
Leasehold improvements						Lesser of estimated useful life or remaining lease term

Upon disposition, the cost of disposed assets and the related accumulated depreciation are eliminated from the accounts and any resulting gain or loss is credited or charged to earnings/loss.

Capitalized Software, net

The Company capitalizes certain costs related to software developed for internal use for which it has no plans to market externally. Internal use software includes the software used for the Company’s SaaS offerings. The Company expenses the costs of developing computer software until the software has reached the application development stage and capitalizes all costs incurred from that time until the software has been placed in service, at which time amortization of the capitalized costs begins. Determination of when the software has reached the application development stage is based upon completion of conceptual designs, evaluation of alternative designs and performance requirements. Costs of major enhancements to internal use software are capitalized while routine maintenance of existing software is charged to product development expense as incurred.

The Company also capitalizes certain costs related to software developed for external use for which it plans to sell to customers, i.e. on-premise software to be installed on customer computers at the customer site. Costs incurred prior to reaching technological feasibility are charged to product development expense as incurred. Capitalization ceases when the product is available for general release to the customers. Such costs have not been material.

The Company amortizes software costs, using the straight-line method, over its estimated useful life of five years.

Intangible Assets, net

Intangible assets primarily consist of customer relationships which include government contracts, developed technology, trademarks and trade names and non-compete agreements, which are recorded at acquisition date fair value, less accumulated amortization. The Company determines the appropriate useful life of intangible assets by performing an analysis of expected cash flows of the acquired assets. Developed technology, trademarks and trade names and non-compete agreements acquired through acquisitions are amortized over their estimated useful lives using the straight-line method and customer relationship intangibles are amortized over their estimated useful lives using present value of future cash flows, which approximates the pattern in which the economic benefits are expected to be consumed.

Long-Lived Assets

The Company reviews its long-lived assets for impairment whenever events or changes in circumstances indicate that the carrying amount of an asset group may not be recoverable. Recoverability of the asset is measured by comparison of its carrying amount to undiscounted future net cash flows the asset is expected to generate or other appropriate measures of fair value. If such assets are considered to be impaired, the impairment recognized is measured as the amount by which the carrying amount of the asset exceeds its estimated fair value. Estimates of expected future cash flows represent management’s best estimate based on currently available information and reasonable and supportable assumptions. Any impairment recognized is permanent and may not be restored.

Impairment of Long-Lived Assets

During the fourth quarter of 2023, the Company evaluated the recoverability of our fitness asset group. As a result of our evaluation, we determined that the estimated fair value of our fitness asset group was insufficient to recover the net carrying value of the asset group resulting in an impairment charge of approximately $5.1 million during the three months ended December 31, 2023, of which $3.1 million related to intangible assets. Additionally, the Company ceased use of certain leased premises and subleased certain facilities resulting in an impairment charge of $1.2 million to impair the right-of-use lease assets to their fair value during the year ended December 31, 2023. The impairment charges are recorded in impairment expense on the consolidated statements of operations and comprehensive loss. There were no impairments of long-lived assets during the years ended December 31, 2024 and 2022 other than the abandonment of certain features of its capitalized software as more fully described in Note 8. Capitalized Software.

Goodwill

Goodwill represents the excess of purchase price over amounts allocated to identifiable assets acquired and liabilities assumed in business combinations. The carrying value of goodwill is evaluated for impairment at least annually or more frequently whenever events or changes in circumstances indicate the carrying value of these assets may not be recoverable. The Company performs an annual impairment review of its goodwill balance during the fourth quarter or more frequently if business factors indicate. Prior to performing a quantitative evaluation, an assessment of qualitative factors may be performed to determine whether it is more likely than not that the fair value of the reporting unit exceeds its carrying value. In the event the Company determines that it is more likely than not the carrying value of a reporting unit is higher than its estimated fair value, quantitative testing is performed comparing recorded values to estimated fair values. Alternatively, the Company may perform a quantitative assessment for the annual review of recoverability rather than a qualitative assessment. If the carrying value, including goodwill, exceeds the reporting unit’s fair value, we will recognize an impairment loss for the amount by which the carrying amount exceeds the reporting unit’s fair value. During 2024, we recognized $34.5 million of goodwill impairment charges, which are included in loss on sale and impairments on the consolidated statements of operations and comprehensive loss. During the fourth quarter of 2024, in conjunction with our review of strategic alternatives for our marketing technology solutions, the Company evaluated the recoverability of our marketing technology reporting unit. As a result of our evaluation, we determined that the estimated fair value of our marketing technology reporting unit was insufficient to recover the net carrying value of the reporting unit resulting in an impairment charge of approximately $28.1 million during the three months ended December 31, 2024 (see Note 20. Subsequent Event). Additionally, we recognized $6.4 million of goodwill impairment charges representing the allocated goodwill to Fitness Solutions (see Note 3. Acquisitions and Dispositions). We did not incur any goodwill impairment losses during the years ended December 31, 2023 and 2022.

Leases

The Company adopted Accounting Standards Update (“ASU”) 2016-02, Leases (Topic 842) as of January 1, 2022 and recognized right-of-use (“ROU”) lease assets and lease liabilities on the balance sheet representing the rights and obligations created by those leases and disclosed key information about leasing arrangements. Lease expense is recognized on a straight-line basis over the non-cancelable lease term and is recorded to general and administrative expense on the statements of operations and comprehensive loss. Operating ROU lease assets are included in other non-current assets and operating lease liabilities are included in accrued expenses and other and other non-current liabilities on our consolidated balance sheets.

Lease assets represent our right to use an underlying asset for the lease term and lease liabilities represent our obligation to make lease payments arising from the lease. We do not recognize ROU lease assets and lease liabilities for leases with a term of 12 months or less. For all other leases, operating lease assets and liabilities are recognized at commencement based on the present value of lease payments over the lease term. The Company determines if an arrangement is or contains a lease at inception, which is the date on which the terms of the contract are agreed to, and the agreement creates enforceable rights and obligations. We also consider whether our service arrangements include the right to control the use of an asset. The ROU lease assets also include any initial direct costs incurred and lease payments made at or before the commencement date and are adjusted for lease incentives.

The Company’s leases do not provide a readily determinable implicit interest rate and we use our incremental borrowing rate to measure the lease liability and corresponding ROU lease assets. Our incremental borrowing rate is the rate of interest the Company would have to pay to borrow on a collateralized basis adjusted for market conditions and the length of the lease term. Judgement is applied in assessing factors such as Company-specific credit risk, lease term, nature and quality of the underlying collateral, currency, and economic environment in determining the incremental borrowing rate to apply to each lease.

The Company’s leases may include a non-lease component representing additional services transferred to the Company, such as common area maintenance for real estate. We elected the practical expedient to not separate lease from fixed non-lease components for our real estate leases. We account for the lease and fixed non-lease components of our operating ROU lease assets as a single lease component. The non-lease components are usually variable in nature and recorded in variable lease expense in the period incurred.

Future lease payments may include fixed rent escalation clauses or payments that depend on an index (such as the consumer price index) measured using the index or applicable rate at lease commencement. Subsequent changes in index and other periodic market-rate adjustments to base rent are recorded in variable lease expense in the period incurred. In addition, certain leases include options to extend or terminate a lease, which are recognized when it is reasonably certain that we will exercise that option. The Company’s leases generally do not contain any material restrictive covenants or residual value guarantees.

The Company does not have any leases classified as finance leases.

Deferred Financing and Credit Facility Costs

Deferred financing costs and discounts on long-term debt are capitalized and netted with long-term debt and amortized over the term of the related debt, using the effective interest method. Costs incurred in connection with the establishment of revolving credit facilities are capitalized and amortized over the term of the related facility period, using the straight-line method. Amortization of debt issuance costs, noncash discounts and other credit facility costs are included in interest expense on the consolidated statements of operations and comprehensive loss.

Revenue Recognition

In accordance with U.S. GAAP, the Company performs the following steps in determining the appropriate amount of revenue to be recognized as it fulfills its obligations under each of its contracts with customers: (i) identification of the contract with a customer; (ii) determination of whether the promised goods or services are performance obligations; (iii) measurement of the transaction price, including the constraint on variable consideration; (iv) allocation of the transaction price to the performance obligations; and (v) recognition of revenue when, or as each performance obligation is satisfied. The Company assesses the goods or services promised within each contract to determine if they are distinct and represent a performance obligation. The Company then allocates the transaction price to the respective performance obligations, and recognizes revenue when (or as) the performance obligations are satisfied. The amount of revenue recognized reflects the consideration to which the Company expects to be entitled to receive in exchange for these goods or services.

The Company maintains three primary categories of revenue sources:

Subscription and Transaction Fees:

Subscription revenue primarily consists of the sale of SaaS offerings or the sale of software licenses. Through the SaaS offerings and related support services, customers are granted access to a hosted software application over the contract period, generally ranging from one month to five years, without a contractual right to possession of the software. Alternatively, through the sale of software licenses the customer is provided with a right to use software that provides functionality to the customer on a stand-alone basis, and related support services, which include telephone/technical support, when-and-if available software updates and, in certain instances, hosting services. The software licenses are both perpetual, providing the customer with the right-of-use for an indefinite period, and term, which generally range for a defined period of time from one month to five years. Contracts may contain termination for convenience provisions that allow the Company, customer or both parties the ability to terminate for convenience, either at any time or upon providing a specified notice period, without a penalty. The contract term for accounting purposes is determined to be the period in which parties to the contract have present enforceable rights and obligations, therefore the contract term for accounting purposes may

be shorter than the stated term.

•SaaS and related support services: Revenues from the sale of hosted software applications and related support services are generally recognized ratably over the contractual period that the services are delivered, beginning on the date the service is made available to customers. Revenue is recognized ratably because the customer simultaneously receives and consumes the benefits of the services throughout the contract period. Contracts are generally fixed price and may be invoiced on a monthly, quarterly or annual basis, with standard payment terms ranging from due upon receipt to 30 days.

•License and related support services: Revenues from the sale of distinct on-premise licenses are generally recognized at the point in time when the software is made available to the customer to download or use. Revenues from the sale of license related support services are generally recognized ratably over the contractual period that the services are delivered. Within these arrangements, the Company is obligated to make the support services available continuously throughout the contract and the customer simultaneously receives and consumes the benefit of making these services available throughout the contract period. Contracts are generally fixed price and may be invoiced on a monthly, quarterly or annual basis, with standard payment terms ranging from due upon receipt to 30 days. The timing of revenue recognition may differ from the timing of invoicing customers due to the existence of these invoicing practices as well as the requirement to recognize revenue on a relative stand-alone selling price basis.

Transaction fees relate to payment processing and group purchasing program administration services. In fulfillment of payment processing services, the Company partners with third-party merchants and processors who assist in the fulfillment of the Company’s obligations to customers. Payment processing services enable customers to accept payments via credit card, electronic check and other similar methods through facilitation of payment information within the cloud-based applications. Group purchasing program administration services relate to facilitation of group purchasing programs for members through which the Company aggregates member purchasing power to negotiate pricing discounts with suppliers.

•Payment processing services: The Company has concluded that it does not possess the ability to control the underlying services provided by third parties in the fulfillment of its obligations to customers and therefore recognizes revenue net of interchange fees retained by the card issuing financial institutions and fees charged by payment networks. The Company recognizes revenue from these transaction services as the services are provided and ascribes the transaction consideration to the distinct services utilizing the variable consideration allocation exception. Payment for transaction services is received in arrears, typically within one month of when the services have been provided. Transaction services contracts with customers are generally for a term of one month and renew automatically each month.

•Purchasing program administration services: The Company receives rebates from contracted suppliers in exchange for program administration services. Rebates earned are based on a defined percentage of the purchase price of goods and services sold to program members under the contract the Company has negotiated with its suppliers. Administration services contracts with customers are generally for an annual or monthly term and renew automatically upon lapse of the current term.

Marketing Technology Solutions:

Marketing technology solutions consist of digital advertising management and consumer connection services. Digital advertising management services include content creation, search engine optimization and paid media management services. The nature of the performance obligation within advertising management contracts is to stand-ready and provide management services on a continuous basis over the contract term. As a result, revenue associated with advertising management services is recognized on a ratable basis over the service period as the customer simultaneously receives and consumes the benefits of the management services evenly throughout the contract period. The Company typically earns a fixed recurring fee in exchange for advertising management services; however, in certain instances, the transaction consideration to which the Company is entitled may be variable. The Company applies the variable consideration allocation exception to these arrangements. Advertising management services are typically invoiced on a monthly basis either in arrears or in advance. Certain arrangements may be invoiced on a quarterly or annual basis.

Consumer connection services relate to the sourcing and delivery of service requests from consumers to home service providers. Revenue for consumer connection services may be recognized at either a point-in-time or on an over-time basis as each connection is delivered. Revenue is derived from fees paid by service professionals for consumer matches. Fees associated with each consumer match generated may be either fixed price or variable. The variable consideration, subject to being constrained by Company estimates, is allocated to the connection from which it was derived. Payment for consumer connection services is received in arrears, typically within one month of when the services have been provided. The Company records a contract asset or unbilled receivable for this difference on the consolidated balance sheets. Marketing technology solutions service related contracts are typically short-term with stated contract terms that are less than one year.

Other:

Other revenues generally consist of fees associated with the sale of distinct professional services, either in support of subscription revenue or marketing technology revenue, and hardware. Professional service offerings are typically sold as part of an arrangement for products or services included within subscription or marketing revenue. Professional services associated with subscription revenue generally relate to standard implementation, configuration, installation or training services applied to both SaaS and on-premise deployment models and those services associated with marketing technology are derived from website design, creation or enhancement services. Professional service revenue is recognized over time as the services are performed, as the customer simultaneously receives and consumes the benefit of these services. Professional service contracts are offered at either a fixed or a variable price and may be invoiced in advance or arrears of the services being provided.

Standard payment terms for these arrangements range from due upon receipt to 30 days. Contract terms for other revenue arrangements are generally short-term, with stated contract terms that are less than one year.

Performance Obligations and Standalone Selling Price:

The Company’s contracts at times include the sale of multiple promised goods or services that have been determined to be distinct. The transaction price for contracts with multiple performance obligations is allocated based on the relative stand-alone selling price of each performance obligation within the contract.

The Company’s contracts may include standard warranty or service level provisions that state promised goods and services will perform and operate in all material respects as defined in the respective agreements. The Company has determined that these represent assurance-type warranties, and the Company has not incurred any material costs as a result of such commitments.

Cost to Obtain and Fulfill a Contract:

The Company incurs certain costs to obtain contracts, principally sales, third-party commissions and third-party fulfillment fees, which the Company capitalizes when the liability has been incurred if they are (i) incremental costs of obtaining a contract, (ii) expected to be recovered and (iii) have an expected amortization period that is greater than one year (as the Company has elected the practical expedient to expense any costs to obtain a contract when the liability is incurred if the amortization period of such costs would be one year or less).

Material Rights:

The Company’s contracts with customers may include renewal or other options at stated prices. Determining whether these options provide the customer with a material right and therefore need to be accounted for as separate performance obligations requires judgment. The price of each option must be assessed to determine whether it is reflective of the stand-alone selling price or is reflective of a discount that the customer only received as a result of its prior purchase (a material right).

Other considerations:

The Company has elected a policy to exclude from the transaction price all sales taxes assessed by governmental authorities and as a result, revenue is presented net of tax.

Cost of Revenues

Cost of revenues consists of expenses related to delivering our services and products and providing support to our customers and includes employee costs and related overhead, customer credit card processing fees, targeted mail costs, third party fulfillment costs and software hosting expenses.

Advertising

We expense the cost of advertising as incurred, which is primarily for internet-based advertising to market our products and services. For the years ended December 31, 2024, 2023 and 2022, advertising expenses included in sales and marketing expenses on the consolidated statements of operations and comprehensive loss were $24.4 million, $23.7 million and $21.4 million, respectively.

Stock-based Compensation

We measure stock-based compensation awards made to employees and directors based on the estimated grant date fair value of the awards and recognize the compensation expense on a straight-line basis over the applicable service period. We use the Black-Scholes option-pricing model to estimate the fair value of options granted with time-based vesting and performance-based vesting terms, respectively, which requires the use of assumptions, including the fair value of the common stock, expected volatility, expected term, risk-free interest rate and expected dividends. We estimate expected volatility based on the historical volatility of our common stock. The expected term represents the estimated average period of time that the option will remain outstanding using the “simplified”

method that measures the expected term as the average of the vesting period and the contractual term. The risk-free interest rate assumption is based on observed interest rates appropriate for the terms of the awards. The dividend yield assumption is based on history and the expectation of paying no dividends.

We estimate forfeitures at the date of grant and adjust these estimates to actual forfeitures as they occur. These assumptions involve inherent uncertainties including market conditions and employee behavior that are generally outside of the Company’s control. Stock-based compensation expense is based on the value of the portion of stock-based payment awards that is ultimately expected to vest.

Income Taxes

The Company is a C corporation for federal income tax purposes. Deferred taxes are provided whereby deferred tax assets are recognized for deductible temporary differences and operating loss and tax credit carryforwards, and deferred tax liabilities are recognized for taxable temporary differences. Temporary differences are the differences between the reported amounts of assets and liabilities and their tax bases. Deferred tax assets are reduced by a valuation allowance when, in the opinion of management, it is more likely than not that some portion or all of the deferred tax assets will not be realized. Deferred tax assets and liabilities are adjusted for the effects of changes in tax laws and rates on the date of enactment. The Company's total provision for taxes includes income taxes on the Company's corporate subsidiaries. The Tax Cuts and Jobs Act of 2017 ("TCJA") subjects a U.S. shareholder to current tax on global intangible low-taxed income ("GILTI") earned by foreign subsidiaries. The Company accounts for GILTI as a period cost as incurred.

The Company records uncertain tax positions based on the largest amount of tax benefit that is more than 50% likely to be realized upon ultimate settlement with the related tax authority when it is determined that the tax position will more likely than not be sustained on the basis of the technical merits of the position. When applicable, interest and penalties relating to any such uncertain tax positions are recorded as part of income tax expense.

Comprehensive Loss

Comprehensive loss includes net loss as well as other changes in stockholders’ equity (deficit) that result from transactions and economic events other than those with stockholders. The Company includes cumulative foreign currency translation adjustments in comprehensive loss as described below.

Net Loss per Share Attributable to Common Stockholders

The Company computes basic net loss per share attributable to its common stockholders by dividing net loss by the weighted-average number of shares of common stock outstanding during the period, without consideration of common stock equivalents. Diluted net loss per common share attributable to common stockholders is the same as basic net loss per common share attributable to common stockholders, because potentially dilutive shares of common stock are not assumed to have been issued if their effect is anti-dilutive.

Foreign Currency Translation

The functional currency of our foreign subsidiaries is primarily the local currency in which the entity is located. The financial results of all subsidiaries with a functional currency other than the U.S. dollar are translated into U.S. dollars upon consolidation. Assets and liabilities of foreign subsidiaries are translated into U.S. dollars at the current exchange rate in effect as of the date of the consolidated balance sheets (the “Spot Rate”). Revenues and expenses are translated at the average exchange rates during the respective periods. Translation adjustments resulting from fluctuations in exchange rates are included in the cumulative currency translation adjustments in accumulated other comprehensive loss in stockholders’ equity. The functional currencies of the Company’s significant foreign operations include the Canadian dollar, Great British Pound, Australian dollar and New Zealand dollar.

For the Company’s subsidiaries that operate primarily in the U.S. dollar, foreign currency denominated monetary assets and liabilities are remeasured into U.S. dollars at the Spot Rate in effect as of the date of the consolidated balance sheets. Non-monetary assets and liabilities are remeasured using historical exchange rates. Income and expense elements are remeasured at the average exchange rates during the respective periods in which the elements are recognized within the consolidated statements of operations and comprehensive loss.

Emerging Growth Company

As an emerging growth company (“EGC”), the Jumpstart Our Business Startups Act (“JOBS Act”) allows the Company to delay adoption of new or revised accounting pronouncements applicable to public companies until such pronouncements are applicable to private companies. The Company has elected to use the extended transition period under the JOBS Act until the earlier of the date that it is (i) no longer an EGC or (ii) affirmatively and irrevocably opts out of the extended transition period provided in the JOBS Act. As a result, the financial statements may not be comparable to companies that comply with the new or revised accounting

pronouncements as of public company effective dates. The adoption dates are discussed below to reflect this election within the Recently Issued Accounting Pronouncements section.

Recently Issued Accounting Pronouncements

We evaluate all ASUs issued by the FASB for consideration of their applicability. ASUs not included in the disclosures in this report were assessed and determined to be either not applicable or are not expected to have a material impact on our consolidated financial statements.

Accounting pronouncements issued and adopted

In November 2023, the FASB issued ASU No. 2023-07, Segment Reporting - Improving Reportable Segment Disclosures (Topic 280). The update is intended to improve reportable segment disclosure requirements, primarily through enhanced disclosures about significant expenses. The ASU requires disclosures to include significant segment expenses that are regularly provided to the CODM, an amount and description of the composition of other segment items by reportable segment, and any additional measures of a segment's profit or loss used by the CODM when deciding how to allocate resources. The ASU also requires all annual disclosures currently required by Topic 280 to be included in interim periods. All disclosure requirements under ASU 2023-07 are also required for public entities with a single reportable segment. The amendments in this update are effective for fiscal years beginning after December 15, 2023, and interim periods within fiscal years beginning after December 15, 2024 and requires retrospective application to all prior periods presented in the financial statements. The Company adopted this ASU for the year ending December 31, 2024, which resulted in Note 19. Segment Reporting included within the Notes to the Consolidated Financial Statements.

Accounting pronouncements not yet adopted

In December 2023, the FASB issued ASU No. 2023-09, Income Taxes (Topic 740): Improvements to Income Tax Disclosures. This update is intended to improve transparency of income tax disclosure by requiring consistent categories and greater disaggregation within the rate reconciliation and disaggregation of income taxes paid by jurisdiction. The amendments in this update are effective for annual periods beginning after December 15, 2024 with early adoption permitted. The amendments in this update should be applied on a prospective basis with retrospective application permitted. The Company is currently evaluating the impact of adopting this update on its consolidated financial statements and disclosures.

In November 2024, the FASB issued ASU No. 2024-03, Income Statement-Reporting Comprehensive Income-Expense Disaggregation Disclosures (Subtopic 220-40): Disaggregation of Income Statement Expenses, which requires public companies to disclose, in the notes to financial statements, specified information about certain costs and expenses at each interim and annual reporting period. Public companies will be required to disclose the amounts related to purchases of inventory, employee compensation, depreciation, intangible asset amortization, and selling expenses. The amendments in this update are effective for fiscal years beginning after December 15, 2026, and interim reporting periods beginning after December 15, 2027, with early adoption permitted. The Company is currently evaluating the impact of adopting the amendments in this update on its consolidated financial statements and disclosures.

Net Loss Per Share Attributable to Common Stockholders (Tables)

12 Months Ended

Dec. 31, 2024

Earnings Per Share [Abstract]

Schedule of Net Loss Per Share, Basic and Diluted

The following table presents the calculation of basic and diluted net loss per share for the Company’s common stock as of:


	Year Ended December 31,
	2024		2023		2022
	(in thousands except per share amounts)

Numerator:


Net loss attributable to common stockholders	$	(41,089)	$	(45,620)	$	(59,816)

Denominator:
Weighted-average shares of common stock outstanding, basic and diluted	184,898		188,939		194,625

Basic and diluted net loss per share attributable to common stockholders	$	(0.22)	$	(0.24)	$	(0.31)

Schedule of Antidilutive Outstanding Common Stock Excluded from Computation of Diluted Net Loss Per Share

The following outstanding potentially dilutive common stock equivalents have been excluded from the computation of diluted net loss per share attributable to common stockholders for the periods presented due to their anti-dilutive effect:


	December 31,
	2024	2023	2022

Outstanding stock options and unvested RSUs	18,390	16,674	18,959
Shares of common stock pursuant to ESPP	196	278	341
Total anti-dilutive outstanding potential common stock	18,586	16,952	19,300

Leases - Future Undiscounted Cash Flows and Reconciliation to the Lease Liabilities (Details) - USD ($) $ in Thousands	Dec. 31, 2024	Dec. 31, 2023
Lessee, Operating Lease, Liability, to be Paid [Abstract]
2025	$ 4,502
2026	4,294
2027	3,441
2028	2,773
2029	2,481
Thereafter	2,254
Total lease payments	19,745
Less: imputed interest	2,734
Total present value of lease liabilities	$ 17,011	$ 23,189

Revenue - Contract Balances (Details) - USD ($) $ in Thousands	Dec. 31, 2024	Dec. 31, 2023
Revenue from Contract with Customer [Abstract]
Accounts receivables	$ 40,155	$ 45,417
Contract assets	13,313	16,117
Deferred revenue	25,116	24,082
Customer deposits	13,570	12,891
Long-term deferred revenue	$ 845	$ 2,168

Goodwill

12 Months Ended

Dec. 31, 2024

Goodwill and Intangible Assets Disclosure [Abstract]

Goodwill

Note 5. Goodwill

Goodwill activity for the years ended December 31, 2024 and 2023 (in thousands):


Balance, January 1, 2023	$	914,082
Acquired goodwill	12,497
Effect of foreign currency exchange rate changes	852
Balance, December 31, 2023	927,431
Impairments	(34,468)

Effect of foreign currency exchange rates	(6,659)
Balance, December 31, 2024	$	886,304

During the fourth quarter of 2024, in conjunction with our review of strategic alternatives for our marketing technology solutions, the Company evaluated the recoverability of our marketing technology reporting unit and determined that the estimated fair value was insufficient to recover the net carrying value of the reporting unit resulting in an impairment charge of approximately $28.1 million during the three months ended December 31, 2024 (see Note 20. Subsequent Event). Additionally, we recognized $6.4 million of goodwill impairment charges representing the allocated goodwill to Fitness Solutions (see Note 3. Acquisitions and Dispositions). Goodwill impairment charges are included in loss on sale and impairments on the consolidated statements of operations and comprehensive loss. There has been no other impairment of goodwill.

Income Taxes (Tables)

12 Months Ended

Dec. 31, 2024

Income Tax Disclosure [Abstract]

Schedule of Net Loss Before Income Tax

The components of our net loss before income tax (expense) benefit are as follows:


	Year Ended December 31,
	2024		2023		2022
	(in thousands)

United States	$	(46,156)	$	(43,177)	$	(59,134)
International	10,849		(804)		(5,362)
Net loss before income tax (expense) benefit	$	(35,307)	$	(43,981)	$	(64,496)

Schedule of Components of Income Tax Provision

The components of the provision for income taxes consists of the following:


	Year Ended December 31,
	2024		2023		2022
	(in thousands)

Current:
Federal	$	173	$	—	$	—
State	1,256		1,649		1,539
Foreign	1,335		1,647		1,258
Total current	2,764		3,296		2,797
Deferred:
Federal	(8,724)		(4,376)		(9,034)
State	(2,143)		(2,368)		(2,743)
Foreign	289		(256)		(11,235)
Change in valuation allowance - United States	13,697		8,831		12,257
Change in valuation allowance - Foreign	(101)		(3,488)		3,278
Total deferred	3,018		(1,657)		(7,477)
Income tax expense (benefit)	$	5,782	$	1,639	$	(4,680)

Schedule of Deferred Tax Assets and Liabilities

The Company’s deferred tax assets and liabilities, included in other non-current assets and other non-current liabilities on the consolidated balance sheets, related to temporary differences and operating loss carryforwards were as follows:


	December 31,
	2024		2023
	(in thousands)

Deferred tax assets:
Net operating losses	$	29,277	$	35,484
163(j) interest limitation	33,187		27,143
Reserves and accrued expenses	6,571		8,175
Property and equipment depreciation	4,434		1,462
Stock-based compensation	2,802		3,193

Lease liability	4,240		5,837
Capital loss carryforward	10,795		—
Other	2,974		2,589
Total deferred tax assets	94,280		83,883
Less: valuation allowance	(64,870)		(51,904)
Net deferred tax assets	29,410		31,979
Deferred tax liabilities:
Intangible assets	(28,029)		(29,263)
Property and equipment depreciation	(1,245)		(1,288)
Capitalized expenses	(4,951)		(4,678)
Operating lease right-of-use assets	(2,736)		(3,963)
Other	(1,039)		(364)
Total deferred tax liabilities	(38,000)		(39,556)
Net deferred tax liabilities	$	(8,590)	$	(7,577)

Schedule of Tax Credits

The Company had net operating loss and tax credit carryforwards as of the financial statement date as follows:


	Amount		Expiration Years
	(in thousands)

Net operating losses, federal (Post December 31, 2017)	$	19,860	Indefinite
Net operating losses, federal (Pre January 1, 2018)	$	210	2036
Net operating losses, state	$	7,459	Various
Net operating losses, foreign	$	1,748	2038 - Indefinite
Capital loss, federal	$	10,795	2029
Tax credits, federal	$	266	2037
Tax credits, foreign	$	294	Various

Schedule of Net Operating Loss Carryforwards

The Company had net operating loss and tax credit carryforwards as of the financial statement date as follows:


	Amount		Expiration Years
	(in thousands)

Net operating losses, federal (Post December 31, 2017)	$	19,860	Indefinite
Net operating losses, federal (Pre January 1, 2018)	$	210	2036
Net operating losses, state	$	7,459	Various
Net operating losses, foreign	$	1,748	2038 - Indefinite
Capital loss, federal	$	10,795	2029
Tax credits, federal	$	266	2037
Tax credits, foreign	$	294	Various

Schedule of Reconciliation of Valuation Allowance

A reconciliation of our valuation allowance on deferred tax assets is as follows:


	Year Ended December 31,
	2024		2023
	(in thousands)

Balance at beginning of period	$	51,904	$	47,756
Additions to valuation allowance	12,992		5,342
Additions recorded in acquisition accounting	—		216
Reductions recorded from sale of business	(541)		—
Additions recorded as a decrease in equity	771		8
Reductions recorded as an increase in equity	(256)		(1,418)
Balance at end of period	$	64,870	$	51,904

Schedule of Unrecognized Tax Benefits

A reconciliation of the beginning and ending amounts of unrecognized tax benefits is as follows:


	Year Ended December 31,
	2024		2023
	(in thousands)

Balance at beginning of period	$	531	$	364
Gross additions based on tax positions related to the current year	57		167
Gross reductions based on tax positions related to prior years	(38)		—
Balance at end of period	$	550	$	531

Schedule of Effective Income Tax Rate Reconciliation

The income tax benefit differs from the expected tax benefit computed by applying the U.S. federal statutory rate to income before taxes as a result of the following:


	Year Ended December 31,
	2024				2023				2022
	(in thousands, except percentages)

Benefit at U.S. statutory rate	$	(7,414)	21.00%		$	(9,236)	21.00%		$	(13,544)	21.00%
Change in income tax resulting from:
State income benefit, net of federal benefit	(938)		2.66		(810)		1.84		(852)		1.32

Stock-based compensation	416		(1.18)		2,513		(5.71)		2,961		(4.59)
Nondeductible compensation	1,863		(5.28)		876		(1.99)		163		(0.25)
Nondeductible transaction costs	—		—		61		(0.14)		—		—
Foreign rate differential	1,501		(4.25)		85		(0.19)		(129)		0.20
Change in valuation allowance	12,992		(36.80)		5,342		(12.15)		15,648		(24.26)
Intellectual property migration	—		—		—		—		(8,805)		13.65
Change in deferred state income tax rate	633		(1.79)		193		(0.44)		(65)		0.10
US taxation of foreign income	13		(0.04)		1,512		(3.44)		—		—
Goodwill impairment	6,284		(17.80)		—		—		—		—
Sale of fitness solutions	(9,424)		26.69		—		—		—		—
Tax credits	(546)		1.55		—		—		—		—
Other	402		(1.14)		1,103		(2.51)		(57)		0.09
Income tax expense (benefit)	$	5,782	(16.38)	%	$	1,639	(3.73)	%	$	(4,680)	7.26	%

Income Taxes - Valuation Allowance (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2024	Dec. 31, 2023
Valuation Allowance Roll Forward [Roll Forward]
Balance at beginning of period	$ 51,904	$ 47,756
Additions to valuation allowance	12,992	5,342
Additions recorded in acquisition accounting	0	216
Reductions recorded from sale of business	(541)	0
Additions recorded as a decrease in equity	771	8
Reductions recorded as an increase in equity	(256)	(1,418)
Balance at end of period	$ 64,870	$ 51,904

Stock-Based Compensation - Restricted Stock Awards Activity (Details) shares in Thousands	12 Months Ended
	Dec. 31, 2024 $ / shares shares
Number of Units
Granted (in shares) \| shares	3,408
Vested (in shares) \| shares	(1,789)
Forfeited (in shares) \| shares	(1,055)
Weighted-Average Grant Date Fair Value
Unvested, beginning balance (in dollars per share) \| $ / shares	$ 10.70
Granted (in dollars per share) \| $ / shares	9.92
Vested (in dollars per share) \| $ / shares	10.72
Forfeited (in dollars per share) \| $ / shares	10.04
Unvested, ending balance (in dollars per share) \| $ / shares	$ 10.18
Time Vesting RSUs
Number of Units
Unvested, beginning balance (in shares) \| shares	3,337
Unvested, ending balance (in shares) \| shares	3,901

Summary of Significant Accounting Policies (Policies)

12 Months Ended

Dec. 31, 2024

Accounting Policies [Abstract]

Basis of Presentation

Basis of Presentation and Principles of Consolidation

Principles of Consolidation

Basis of Presentation and Principles of Consolidation

Use of Estimates

Business Combinations

Concentrations of Risk

Cash and Cash Equivalents and Restricted Cash

The Company considers all highly liquid investments with an original maturity of three months or less when acquired to be cash equivalents.

Accounts Receivable, net

Property and Equipment, net


Property and Equipment						Estimated Useful Life

Computer equipment and software						3 years
Furniture and fixtures						5 years
Leasehold improvements						Lesser of estimated useful life or remaining lease term

Upon disposition, the cost of disposed assets and the related accumulated depreciation are eliminated from the accounts and any resulting gain or loss is credited or charged to earnings/loss.

Internal Use Capitalized Software, net

Capitalized Software, net

The Company amortizes software costs, using the straight-line method, over its estimated useful life of five years.

External Use Capitalized Software, net

The Company amortizes software costs, using the straight-line method, over its estimated useful life of five years.

Intangible Assets, net

Long-Lived Assets

Impairment of Long-Lived Assets

Goodwill

Leases

The Company does not have any leases classified as finance leases.

Deferred Financing and Credit Facility Costs

Revenue Recognition; Cost of Revenues

Revenue Recognition

The Company maintains three primary categories of revenue sources:

Subscription and Transaction Fees:

be shorter than the stated term.

Marketing Technology Solutions:

Other:

Performance Obligations and Standalone Selling Price:

Cost to Obtain and Fulfill a Contract:

Material Rights:

Other considerations:

The Company has elected a policy to exclude from the transaction price all sales taxes assessed by governmental authorities and as a result, revenue is presented net of tax.

Cost of Revenues

Advertising

We expense the cost of advertising as incurred, which is primarily for internet-based advertising to market our products and services.

Stock-based Compensation

Income Taxes

Comprehensive Loss

Net Loss per Share Attributable to Common Stockholders

Foreign Currency Translation

Recently Issued Accounting Pronouncements

Accounting pronouncements issued and adopted

Accounting pronouncements not yet adopted

Property and Equipment - Narrative (Details) - USD ($) $ in Millions	3 Months Ended	12 Months Ended
	Dec. 31, 2023	Dec. 31, 2024	Dec. 31, 2023	Dec. 31, 2022
Property, Plant and Equipment [Line Items]
Depreciation		$ 3.6	$ 4.6	$ 4.1
Long-lived asset impairment charge	$ 5.1
Leasehold improvements
Property, Plant and Equipment [Line Items]
Long-lived asset impairment charge	$ 0.2

Consolidated Balance Sheets - USD ($) $ in Thousands	Dec. 31, 2024	Dec. 31, 2023
Current assets:
Cash and cash equivalents	$ 135,782	$ 92,609
Restricted cash	0	3,570
Accounts receivable, net of allowance for expected credit losses of $5.5 million and $6.2 million at December 31, 2024 and 2023, respectively	40,155	45,417
Contract assets	13,313	16,117
Prepaid expenses and other current assets	29,064	22,434
Total current assets	218,314	180,147
Property and equipment, net	6,658	9,734
Capitalized software, net	43,666	42,511
Other non-current assets	39,486	42,722
Intangible assets, net	226,840	315,519
Goodwill	886,304	927,431
Total assets	1,421,268	1,518,064
Current liabilities:
Accounts payable	8,041	8,638
Accrued expenses and other	58,499	66,265
Deferred revenue	25,116	24,082
Customer deposits	13,570	12,891
Current maturities of long-term debt	5,500	5,500
Total current liabilities	110,726	117,376
Long-term debt, net of current maturities and deferred financing costs	522,442	526,696
Other non-current liabilities	37,274	47,956
Total liabilities	670,442	692,028
Commitments and contingencies (Note 17)
Stockholders’ equity:
Preferred stock, $0.00001 par value, 50,000,000 shares authorized and no shares issued or outstanding as of December 31, 2024 and 2023	0	0
Common stock, $0.00001 par value, 2,000,000,000 shares authorized and 183,725,236 and 186,934,031 shares issued and outstanding at December 31, 2024 and 2023, respectively	2	2
Accumulated other comprehensive loss	(14,318)	(8,017)
Additional paid-in capital	1,426,206	1,454,026
Accumulated deficit	(661,064)	(619,975)
Total stockholders’ equity	750,826	826,036
Total liabilities and stockholders’ equity	$ 1,421,268	$ 1,518,064

Insider Trading Arrangements	3 Months Ended
Insider Trading Arrangements	Dec. 31, 2024
Trading Arrangements, by Individual
Rule 10b5-1 Arrangement Adopted	false
Non-Rule 10b5-1 Arrangement Adopted	false
Rule 10b5-1 Arrangement Terminated	false
Non-Rule 10b5-1 Arrangement Terminated	false

Equity	12 Months Ended
Equity	Dec. 31, 2024
Equity [Abstract]
Equity	Note 11. Equity On July 6, 2021, the Company filed an amended and restated certificate of incorporation with the Secretary of State of the State of Delaware to authorize the issuance of up to 2,050,000,000 shares, par value $0.00001 per share, consisting of 2,000,000,000 shares of common stock and 50,000,000 shares of preferred stock. Repurchase Program On June 14, 2022, our Board approved a stock repurchase program (as subsequently amended, the “Repurchase Program”) with authorization to purchase up to $50.0 million in shares of the Company’s common stock through the expiration of the program on December 21, 2022. On November 7, 2022, November 5, 2023, and May 21, 2024, our Board increased the authorization of the Repurchase Program by an additional $50.0 million in shares of the Company’s common stock on each date for a total authorization to repurchase up to $200.0 million in shares of the Company’s common stock, and most recently, extended the expiration of the Repurchase Program through December 31, 2025. On December 14, 2023, our Board approved a stock purchase agreement entered into between the Company and Eric Remer, Matt Feierstein, Marc Thompson, Sarah Jordan, Shane Driggers and Evan Berlin, who served as officers of the Company at the time of the agreement (collectively, the “Selling Stockholders”). On December 19, 2023, as part of our Repurchase Program, the Company repurchased an aggregate of 1,401,472 shares of common stock from the Selling Stockholders at a price of $9.82 per share, for an aggregate price of $13.8 million. Repurchases under the program may be made in the open market, in privately negotiated transactions or otherwise, with the amount and timing of repurchases to be determined at the Company’s discretion, depending on market conditions and corporate needs. The Repurchase Program does not obligate the Company to acquire any particular amount of common stock and may be modified, suspended or terminated at any time at the discretion of the Board. The Company expects to fund repurchases with existing cash on hand. The Company repurchased and retired 5.7 million shares of common stock pursuant to the Repurchase Program for $57.7 million, including transaction fees and taxes, during the year ended December 31, 2024. As of December 31, 2024, $32.7 million remained available under the Repurchase Program.

- Definition

The entire disclosure for equity.

+ References

Reference 1: http://www.xbrl.org/2003/role/disclosureRef
-Topic 505
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 13
-Subparagraph (b)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147481112/505-10-50-13

Reference 2: http://www.xbrl.org/2003/role/disclosureRef
-Topic 505
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 13
-Subparagraph (h)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147481112/505-10-50-13

Reference 3: http://www.xbrl.org/2003/role/disclosureRef
-Topic 505
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 14
-Subparagraph (b)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147481112/505-10-50-14

Reference 4: http://www.xbrl.org/2003/role/disclosureRef
-Topic 946
-SubTopic 235
-Name Accounting Standards Codification
-Section 50
-Paragraph 2
-Subparagraph (a)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147477968/946-235-50-2

Reference 5: http://www.xbrl.org/2003/role/disclosureRef
-Topic 946
-SubTopic 235
-Name Accounting Standards Codification
-Section 50
-Paragraph 2
-Subparagraph (d)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147477968/946-235-50-2

Reference 6: http://www.xbrl.org/2003/role/disclosureRef
-Topic 946
-SubTopic 505
-Name Accounting Standards Codification
-Section 50
-Paragraph 6
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147478448/946-505-50-6

Reference 7: http://www.xbrl.org/2003/role/disclosureRef
-Topic 815
-SubTopic 40
-Name Accounting Standards Codification
-Section 50
-Paragraph 6
-Subparagraph (a)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147480237/815-40-50-6

Reference 8: http://www.xbrl.org/2003/role/disclosureRef
-Topic 505
-SubTopic 10
-Name Accounting Standards Codification
-Section S99
-Paragraph 1
-Subparagraph (SX 210.3-04)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147480008/505-10-S99-1

Reference 9: http://www.xbrl.org/2003/role/disclosureRef
-Topic 235
-SubTopic 10
-Name Accounting Standards Codification
-Section S99
-Paragraph 1
-Subparagraph (SX 210.4-08(e)(1))
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147480678/235-10-S99-1

Reference 10: http://fasb.org/us-gaap/role/ref/legacyRef
-Topic 505
-Name Accounting Standards Codification
-Publisher FASB
-URI https://asc.fasb.org/505/tableOfContent

Reference 11: http://www.xbrl.org/2003/role/disclosureRef
-Topic 505
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 13
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147481112/505-10-50-13

Reference 12: http://www.xbrl.org/2003/role/disclosureRef
-Topic 505
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 13
-Subparagraph (g)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147481112/505-10-50-13

Reference 13: http://www.xbrl.org/2003/role/disclosureRef
-Topic 505
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 13
-Subparagraph (i)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147481112/505-10-50-13

Reference 14: http://www.xbrl.org/2003/role/disclosureRef
-Topic 505
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 14
-Subparagraph (a)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147481112/505-10-50-14

Reference 15: http://www.xbrl.org/2003/role/disclosureRef
-Topic 505
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 14
-Subparagraph (c)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147481112/505-10-50-14

Reference 16: http://www.xbrl.org/2003/role/disclosureRef
-Topic 505
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 16
-Subparagraph (b)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147481112/505-10-50-16

Reference 17: http://www.xbrl.org/2003/role/disclosureRef
-Topic 505
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 18
-Subparagraph (a)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147481112/505-10-50-18

Reference 18: http://www.xbrl.org/2003/role/disclosureRef
-Topic 505
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 18
-Subparagraph (b)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147481112/505-10-50-18

Reference 19: http://www.xbrl.org/2003/role/disclosureRef
-Topic 505
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 18
-Subparagraph (d)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147481112/505-10-50-18

+ Details

Long-Term Debt

12 Months Ended

Dec. 31, 2024

Debt Disclosure [Abstract]

Long-Term Debt

Note 10. Long-Term Debt

Long-term debt consisted of the following as of :


	December 31,
	2024		2023
	(in thousands)

Term notes with interest payable monthly, interest rate at Adjusted SOFR, plus an applicable margin of 2.50%(1) (6.85701% at December 31, 2024) quarterly principal payments of 0.25% of original principal balance with balloon payment due July 2028	$	532,125	$	537,625
Revolver with interest payable monthly, interest rate at Adjusted SOFR, plus an applicable margin of 3.25% (6.85701% at December 31, 2024), and outstanding balance due July 2026	—		—
Principal debt	532,125		537,625
Deferred financing costs on long-term debt	(3,069)		(3,983)
Discount on long-term debt	(1,114)		(1,446)
Total debt	527,942		532,196
Less current maturities	5,500		5,500
Long-term portion	$	522,442	$	526,696
(1) Prior to December 13, 2024, the applicable rate for the Term Loans was 3.00% for Adjusted SOFR borrowings. See below for further details regarding the amendments to the Credit Facilities.

The Company is party to a credit agreement, as amended, that provides for one term loan for an aggregate principal amount of $550.0 million (the “Term Loan”), a revolver with a capacity of $190.0 million (the “Revolver”) and a sub-limit of the Revolver available for letters of credit up to an aggregate face amount of $20.0 million. These debt arrangements are collectively referred to herein as the “Credit Facilities”.

Effective as of July 1, 2023, borrowings under the Credit Facilities bear interest at the Company’s option at ABR plus an applicable rate, or at a forward-looking term rate based upon the secured overnight financing rate (“SOFR”), plus (i) (a) with respect to the Term Loan, credit spread adjustments of 0.11448%, 0.26161%, 0.42826% and 0.71513% for interest periods of one, three, six and twelve months, respectively, and (b) with respect to revolving loans, adjusted SOFR of 0.0% plus (ii) an applicable rate, in each case with such applicable rate based on the Company’s first lien net leverage ratio. The ABR represents the highest of the prime rate, Federal Reserve Bank of New York rate plus ½ of 1%, and the Adjusted SOFR for a one month interest period plus 1%.

On December 13, 2024, the Company entered into an amendment (the “Amendment”) to the Credit Facilities to reduce the applicable margin and remove the credit spread adjustment from the existing Term Loan in their entirety in an aggregate principal amount of $533.5 million. Following the Amendment, the Term Loan bears interest, at the borrower’s election, at (x) a forward-looking term rate based upon SOFR plus an applicable margin of 2.50%, with a minimum forward-looking SOFR rate 0.50% or (y) ABR plus an applicable margin of 1.50%, with a minimum ABR of 1.50%, in each case, with no step-downs. The credit spread adjustment was removed in connection with the Amendment. The refinanced Term Loan priced at par and refinanced all of the existing term loans outstanding under the Credit Agreement immediately prior to giving effect to the Amendment.

The Company determines the fair value of long-term debt based on trading prices for its debt if available. As of December 31, 2024, the Company obtained trading prices for the term notes outstanding. However, as such trading prices require significant unobservable inputs to the pricing model, such instruments are classified as Level 2. The fair value amounts were approximately $537.4 million and $540.3 million as of December 31, 2024 and 2023, respectively.


Swap	Effective Date	Expiration Date	Fixed Interest Rate		Notional Amount		Asset (Liability) Fair Value at December 31, 2024
					(in thousands)		(in thousands)
Initial Swap	October 31, 2022	October 31, 2027	4.212	%	$	200,000	$	(947)
Second Swap	March 31, 2023	October 31, 2027	3.951	%	100,000		232
Third Swap	September 20, 2024	October 31, 2027	3.395	%	125,000		2,210

The Swap Agreements are accounted for as derivatives whereby the fair value of the contract is reported within the consolidated balance sheets, and related gains and losses resulting from changes in the fair value are reported in interest and other expense, net, in the statements of operations and comprehensive loss. As of December 31, 2024 the fair value of the Initial Swap was a liability of $0.9 million, while the fair value of the Second and Third Swaps were an asset of $2.4 million, which are reported in other non-current liabilities and other non-current assets, respectively, on the consolidated balance sheets. The related net gains and losses resulting from changes in fair value was a gain of $6.4 million and losses of $2.0 million and $2.9 million for the years ended December 31, 2024, 2023 and 2022, respectively.

The Company’s Credit Facilities are subject to certain financial and nonfinancial covenants and are secured by substantially all assets of the Company. As of December 31, 2024, the Company was in compliance with all of its covenants.

Aggregate maturities of the Company’s debt are as follows (in thousands):


Year Ended December 31,

2025	$	5,500
2026	5,500
2027	5,500
2028	515,625
2029	—
Thereafter	—
Total aggregate maturities of the Company’s debt	$	532,125

Commitments and Contingencies (Tables)

12 Months Ended

Dec. 31, 2024

Commitments and Contingencies Disclosure [Abstract]

Schedule of Future Minimum Payments

Unrecognized future minimum payments due under these agreements are as follows (in thousands):


Year Ended December 31,
2025	$	12,544
2026	3,745
2027	2,625
2028	2,750
2029	687
Thereafter	—
Total future minimum payments due	$	22,351

Subsequent Event	12 Months Ended
Subsequent Event	Dec. 31, 2024
Subsequent Events [Abstract]
Subsequent Event	Note 20. Subsequent Event In late 2024, the Company began a process to review strategic alternatives for its marketing technology solutions. On March 5, the Board, in conjunction with Company management committed to a plan to sell the Company’s marketing technology solutions, which is expected to result in a sales transaction in 2025. The Company is currently engaged in an active program to sell its marketing technology solutions. As such, the Company will present marketing technology solutions as discontinued operations beginning with the first quarter 2025.

Capitalized Software - Summary (Details) - USD ($) $ in Thousands	Dec. 31, 2024	Dec. 31, 2023
Research and Development [Abstract]
Capitalized software	$ 71,329	$ 64,137
Less accumulated amortization	(27,663)	(21,626)
Capitalized software, net	$ 43,666	$ 42,511

Stock-Based Compensation

12 Months Ended

Dec. 31, 2024

Share-Based Payment Arrangement [Abstract]

Stock-Based Compensation

Note 12. Stock-Based Compensation

In 2016, the Company adopted the 2016 Equity Incentive Plan (the “2016 Plan”). The 2016 Plan provided for the granting of stock-based awards, including stock options, stock appreciation rights, restricted or unrestricted stock awards, phantom stock, performance awards and other stock-based awards. The 2016 Plan allowed for the granting of stock-based awards through January 17, 2027.

In connection with the Initial Public Offering (“IPO”), the Company’s Board adopted, and the Company’s stockholders approved, the 2021 Incentive Award Plan (the “2021 Plan”), which became effective immediately prior to the effectiveness of the registration statement for the Company’s IPO and, as a result of which, the Company can no longer make awards under the 2016 Plan. The 2021 Plan provides for the issuance of incentive stock options, non-qualified stock options, stock awards, stock units, stock appreciation rights and other stock-based awards. The number of shares initially reserved for issuance under the 2021 Plan was 22,000,000 shares, inclusive of available shares previously reserved for issuance under the 2016 Plan. In addition, the number of shares reserved for issuance under the 2021 Plan is subject to an annual increase on the first day of each calendar year beginning on January 1, 2022 and ending on and including January 1, 2031, equal to the lesser of (i) 3% of the shares outstanding (on an as-converted basis) on the last day of the immediately preceding fiscal year and (ii) such smaller number of shares as determined by the Company’s Board, provided that no more than 22,000,000 shares may be issued upon the exercise of incentive stock options. Based on the number of outstanding shares of the Company’s common stock as of December 31, 2023, on January 1, 2024 the number of shares reserved for issuance under the 2021 Plan increased by 5.5 million.

In August 2024, the Company adopted a "withhold to cover" program, which allows it to withhold common stock from employees in connection with the settlement of income tax withholding obligations arising from the vesting of restricted stock unit (“RSUs”) under the 2021 Plan.

Stock options

During the years ended December 31, 2024 and 2022, the Company granted time-based and performance-based stock options to employees and directors. Time-based options granted under the 2016 Plan vest 25% after one year, and then monthly over the next three years. Time-based options granted to newly hired employees under the 2021 Plan generally vest 25% after one year and then quarterly over the next three years. The vesting schedule for options granted to existing employees provides that the options vest ratably in quarterly installments over a period of four years. Time-based options granted under both the 2016 Plan and the 2021 Plan expire 10 years from date of grant and carry an exercise price equal to the fair market value at the date of grant as determined by the Company’s Board for options granted under the 2016 Plan and an exercise price equal to the closing price of the Company’s stock at the date of grant for options granted under the 2021 Plan. The Company did not grant stock options in 2023.

The performance-based options generally carried an exercise price equal to the fair market value at the date of grant as determined by the Board and expired 10 years from date of grant. For options outstanding following the IPO, there was a market condition based on the Company achieving a volume weighted average stock price ranging from $27.41 to $36.54 through June 2023, none of which vested. To date, $17.4 million of stock-based compensation expense has been recognized related to the market condition-based options.

The relevant data used to determine the value of the stock options is as follows:


	December 31,
	2024	2023(1)	2022


Weighted-average risk-free interest rate	1.89%	N/A	1.82%
Expected term in years	6.1	N/A	6.1
Weighted-average expected volatility	50%	N/A	50%
Expected dividends	0%	N/A	0%

(1) There were no stock options granted during 2023.

A summary of stock option activity for the year ended December 31, 2024 is as follows:


	Number of Options	Weighted-Average Exercise Price		Weighted-Average Remaining Contractual Term in Years	Aggregate Intrinsic Value
	(in thousands except for exercise price and term in years)





Outstanding balance at January 1, 2024	13,337	$	10.03	6.27	$	22,578
Granted	2,300	10.87
Exercised	(653)	6.30
Cancelled	(496)	13.19
Outstanding balance at December 31, 2024	14,488	$	10.17	4.97	$	19,294

Exercisable at December 31, 2024	11,745	$	9.96	4.44	$	19,072

The weighted-average grant date fair value of time-based stock options granted was $5.31, nil, and $5.76 for the years ended December 31, 2024, 2023 and 2022, respectively. The total intrinsic value of options exercised during the years ended December 31, 2024, 2023 and 2022 was $2.8 million, $2.2 million and $2.3 million, respectively. Compensation expense of $5.8 million, $11.5 million and $19.3 million was recognized in stock-based compensation for the years ended December 31, 2024, 2023 and 2022, respectively. The unrecognized compensation expense associated with outstanding time-based stock options at December 31, 2024 was $8.7 million, which is expected to be recognized over a weighted average period of 2.85 years.

Restricted Stock Units

During the years ended December 31, 2024, 2023 and 2022, the Company issued time vesting RSUs. The vesting schedule for awards granted to newly hired employees provides that the awards vest over a four-year period starting on the grant date, with 25% of the awards vesting on the one-year anniversary, and then in equal quarterly installments for the subsequent three years. The vesting schedule for awards granted to existing employees provides that the awards vest ratably in quarterly installments over a period of four years. The Company records compensation expense for these awards on a straight-line basis, which approximates the service period. Compensation expense of $19.7 million, $12.8 million and $6.0 million related to these awards was recognized in the statements of operations and comprehensive loss for the years ended December 31, 2024, 2023 and 2022, respectively. The unrecognized compensation expense associated with the RSUs at December 31, 2024 was $35.2 million, which is expected to be recognized over a weighted average period of 2.74 years.

The summary of time vesting restricted stock units activity for the year ended December 31, 2024 is as follows:


	Number of Units	Weighted-Average Grant Date Fair Value
	(in thousands except for fair value)

Unvested, restricted stock units at January 1, 2024	3,337	$	10.70
Granted	3,408	9.92
Vested	(1,789)	10.72
Forfeited	(1,055)	10.04
Unvested, restricted stock units at December 31, 2024	3,901	$	10.18

2021 Employee Stock Purchase Plan

In connection with the IPO, the Company’s Board adopted the 2021 Employee Stock Purchase Plan. The ESPP is designed to allow eligible employees to purchase shares of our common stock, at periodic intervals, with their accumulated payroll deductions. The aggregate number of shares of common stock that were initially reserved for issuance under the ESPP is equal to the sum of (i) 4,500,000 shares and (ii) an annual increase on the first day of each calendar year beginning in 2022 and ending in and including 2031 equal to the lesser of (A) one percent (1%) of the outstanding shares of our common stock on the last day of the immediately preceding fiscal year and (B) such smaller number of shares as determined by the Board; provided that in no event will more than 60,000,000 shares of our common stock be available for issuance under the ESPP. Compensation expense of $1.0 million, $1.3 million and $1.5 million related to the ESPP was recognized in the statements of operations and comprehensive loss for the years ended December 31, 2024, 2023 and 2022, respectively.

Stock-based Compensation Expense

Stock-based compensation expense was classified in the accompanying consolidated statements of operations and comprehensive loss as follows:


	Year Ended December 31,
	2024		2023		2022
	(in thousands)

Cost of revenues	$	461	$	464	$	373
Sales and marketing	1,184		1,672		1,503
Product development	2,055		2,273		1,854
General and administrative	22,791		21,150		23,088
Total stock-based compensation expense	$	26,491	$	25,559	$	26,818

Capitalized Software (Tables)

12 Months Ended

Dec. 31, 2024

Research and Development [Abstract]

Schedule of Capitalized Software

Capitalized software consisted of the following as of:


	December 31,
	2024		2023
	(in thousands)
Capitalized software	$	71,329	$	64,137
Less accumulated amortization	(27,663)		(21,626)
Capitalized software, net	$	43,666	$	42,511

Segment Reporting - Other Segment (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2024	Dec. 31, 2023	Dec. 31, 2022
Segment Reporting [Abstract]
Interest income	$ (3,112)	$ (1,024)	$ (263)
Interest expense	41,749	43,681	28,811
Stock-based compensation	$ 26,491	$ 25,559	$ 26,818

Intangible Assets

12 Months Ended

Dec. 31, 2024

Goodwill and Intangible Assets Disclosure [Abstract]

Intangible Assets

Note 6. Intangible Assets

Intangible assets consisted of the following as of:


	December 31, 2024
	Useful Life	Gross Carrying Value		Accumulated Amortization		Net Book Value
	(in thousands)

Customer relationships	5-20 years	$	574,362	$	376,010	$	198,352
Developed technology	5-12 years	102,395		83,878		18,517
Trade names	3-10 years	37,287		27,325		9,962
Non-compete agreements	5 years	2,376		2,367		9
Total		$	716,420	$	489,580	$	226,840


	December 31, 2023
	Useful Life	Gross Carrying Value		Accumulated Amortization		Net Book Value
	(in thousands)

Customer relationships (1)	3-20 years	$	605,908	$	336,558	$	269,350
Developed technology (1)	2-12 years	106,482		74,717		31,765
Trade names (1)	3-10 years	38,627		24,293		14,334
Non-compete agreements	2-5 years	2,408		2,338		70
Total		$	753,425	$	437,906	$	315,519

Amortization expense was $74.9 million, $91.2 million and $101.0 million for the years ended December 31, 2024, 2023 and 2022, respectively.

The weighted average remaining useful life of intangible assets acquired is 7.2 years, 8.6 years and 9.6 years for the years ended December 31, 2024, 2023 and 2022, respectively.

In determining the useful life for each category of intangible asset, the Company considered the following: the expected use of the intangible, the longevity of the brand and considerations for obsolescence, demand, competition and other economic factors.

Amortization expense for the Company’s intangible assets are as follows (in thousands):


Year Ended December 31,
2024	$	59,206
2025	46,094
2026	35,372
2027	28,082
2028	19,651
Thereafter	38,435
Total amortization expense for the Company’s intangible assets	$	226,840

Nature of the Business	12 Months Ended
Nature of the Business	Dec. 31, 2024
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Nature of the Business	Note 1. Nature of the Business EverCommerce Inc. and subsidiaries (the “Company” or “EverCommerce”) is a leading provider of integrated software as a service (“SaaS”) solutions or services for service based small and medium sized businesses (“service SMBs”). Our platforms span across the full lifecycle of interactions between consumers and service professionals with vertical-specific applications. As of December 31, 2024, the Company served more than 740,000 customers across three core verticals: EverPro for Home Services; EverHealth for Health Services; and EverWell for Wellness Services. Within the core verticals, customers operate within numerous micro-verticals, ranging from home service professionals, such as construction contractors and home maintenance technicians, to physician practices and therapists in the Health Services industry, to salon owners in the Wellness sectors. The platform provides vertically-tailored SaaS solutions that address service SMBs’ increasingly nuanced demands, as well as highly complementary solutions that provide fully-integrated offerings, allowing service SMBs and EverCommerce to succeed in the market, and provide end consumers more convenient service experiences. The Company is headquartered in Denver, Colorado, and has operations across the United States, Canada, Jordan, United Kingdom, Australia and New Zealand.

Summary of Significant Accounting Policies - Useful Life (Details)	Dec. 31, 2024
Computer equipment and software
Property, Plant and Equipment [Line Items]
Estimated useful life (in years)	3 years
Furniture and fixtures
Property, Plant and Equipment [Line Items]
Estimated useful life (in years)	5 years

Consolidated Statements of Cash Flows - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2024	Dec. 31, 2023	Dec. 31, 2022
Cash flows provided by operating activities:
Net loss	$ (41,089)	$ (45,620)	$ (59,816)
Adjustments to reconcile net loss to net cash provided by operating activities:
Depreciation and amortization	88,824	104,201	110,801
Stock-based compensation	26,491	25,559	26,818
Deferred taxes	2,734	(1,657)	(7,477)
Amortization of deferred financing costs and non-cash interest	1,640	1,651	2,093
Loss on sale and impairments	39,720	6,325	0
Bad debt expense	4,660	6,016	5,578
(Gain) loss on interest rate swap valuation adjustments	(6,384)	1,996	2,893
Other non-cash items	2,403	742	1,854
Changes in operating assets and liabilities, net of effects of acquisitions:
Accounts receivable, net	(319)	(5,011)	(13,206)
Prepaid expenses and other current assets	(2,230)	(2,261)	(3,823)
Other non-current assets	1,987	4,183	4,937
Accounts payable	(254)	179	(1,868)
Accrued expenses and other	(3,388)	10,423	3,076
Deferred revenue	1,760	868	160
Other non-current liabilities	(3,392)	(2,989)	(7,218)
Net cash provided by operating activities	113,163	104,605	64,802
Cash flows used in investing activities:
Purchases of property and equipment	(1,462)	(3,037)	(2,566)
Capitalization of software costs	(17,445)	(20,043)	(15,514)
Proceeds from disposition of fitness solutions, net of transaction costs, cash and restricted cash	6,610	0	0
Acquisition, net of cash acquired	0	(14,940)	0
Net cash used in investing activities	(12,297)	(38,020)	(18,080)
Cash flows used in financing activities:
Payments on long-term debt	(5,500)	(5,500)	(9,500)
Exercise of stock options	4,112	2,603	1,819
Proceeds from common stock issuance for Employee Stock Purchase Plan	3,310	3,550	3,366
Employee taxes paid for RSU withholdings	(3,824)	0	0
Repurchase and retirement of common stock	(57,712)	(67,283)	(42,994)
Net cash used in financing activities	(59,614)	(66,630)	(47,309)
Effect of foreign currency exchange rate changes on cash	(1,649)	400	(1,148)
Net increase (decrease) in cash and cash equivalents and restricted cash	39,603	355	(1,735)
Cash, cash equivalents and restricted cash:
Beginning of period	96,179	95,824	97,559
End of period	135,782	96,179	95,824
Supplemental disclosures of cash flow information:
Cash paid for interest	45,548	46,011	30,077
Cash paid for income taxes	$ 4,549	$ 3,107	$ 2,511

Insider Trading Policies and Procedures	12 Months Ended
Insider Trading Policies and Procedures	Dec. 31, 2024
Insider Trading Policies and Procedures [Line Items]
Insider Trading Policies and Procedures Adopted	true

Income Taxes

12 Months Ended

Dec. 31, 2024

Income Tax Disclosure [Abstract]

Income Taxes

Note 16. Income Taxes

The components of our net loss before income tax (expense) benefit are as follows:


	Year Ended December 31,
	2024		2023		2022
	(in thousands)

United States	$	(46,156)	$	(43,177)	$	(59,134)
International	10,849		(804)		(5,362)
Net loss before income tax (expense) benefit	$	(35,307)	$	(43,981)	$	(64,496)

As of December 31, 2024, a portion of our undistributed earnings from non-U.S. subsidiaries are intended to be indefinitely reinvested in non-U.S. operations, and therefore no U.S. deferred taxes have been recorded. As of December 31, 2024, there was no material unrecognized deferred tax liability related to countries where we are indefinitely reinvested. The remaining undistributed earnings from non-U.S. subsidiaries are not permanently reinvested, however, due to a combination of anticipated tax treatment and losses, no material deferred tax liability exists.

The components of the provision for income taxes consists of the following:


	Year Ended December 31,
	2024		2023		2022
	(in thousands)

Current:
Federal	$	173	$	—	$	—
State	1,256		1,649		1,539
Foreign	1,335		1,647		1,258
Total current	2,764		3,296		2,797
Deferred:
Federal	(8,724)		(4,376)		(9,034)
State	(2,143)		(2,368)		(2,743)
Foreign	289		(256)		(11,235)
Change in valuation allowance - United States	13,697		8,831		12,257
Change in valuation allowance - Foreign	(101)		(3,488)		3,278
Total deferred	3,018		(1,657)		(7,477)
Income tax expense (benefit)	$	5,782	$	1,639	$	(4,680)


	December 31,
	2024		2023
	(in thousands)

Deferred tax assets:
Net operating losses	$	29,277	$	35,484
163(j) interest limitation	33,187		27,143
Reserves and accrued expenses	6,571		8,175
Property and equipment depreciation	4,434		1,462
Stock-based compensation	2,802		3,193

Lease liability	4,240		5,837
Capital loss carryforward	10,795		—
Other	2,974		2,589
Total deferred tax assets	94,280		83,883
Less: valuation allowance	(64,870)		(51,904)
Net deferred tax assets	29,410		31,979
Deferred tax liabilities:
Intangible assets	(28,029)		(29,263)
Property and equipment depreciation	(1,245)		(1,288)
Capitalized expenses	(4,951)		(4,678)
Operating lease right-of-use assets	(2,736)		(3,963)
Other	(1,039)		(364)
Total deferred tax liabilities	(38,000)		(39,556)
Net deferred tax liabilities	$	(8,590)	$	(7,577)

The Company had net operating loss and tax credit carryforwards as of the financial statement date as follows:


	Amount		Expiration Years
	(in thousands)

Net operating losses, federal (Post December 31, 2017)	$	19,860	Indefinite
Net operating losses, federal (Pre January 1, 2018)	$	210	2036
Net operating losses, state	$	7,459	Various
Net operating losses, foreign	$	1,748	2038 - Indefinite
Capital loss, federal	$	10,795	2029
Tax credits, federal	$	266	2037
Tax credits, foreign	$	294	Various

Management has not considered future projections of income in this analysis due to the Company’s history of losses. The Company has determined that it is more likely than not that a portion of the deferred tax assets will not be realized and has recorded a valuation allowance of $64.9 million and $51.9 million as of December 31, 2024 and 2023, respectively, against the deferred tax assets. If the Company’s assumptions change and we determine that we will be able to realize these deferred tax assets, the tax benefits related to any reversal of the valuation allowance on deferred tax assets as of December 31, 2024, will be accounted for as follows: $64.4 million will be recognized as a reduction of income tax expense and $0.4 million will be recorded as an increase in equity.

A reconciliation of our valuation allowance on deferred tax assets is as follows:


	Year Ended December 31,
	2024		2023
	(in thousands)

Balance at beginning of period	$	51,904	$	47,756
Additions to valuation allowance	12,992		5,342
Additions recorded in acquisition accounting	—		216
Reductions recorded from sale of business	(541)		—
Additions recorded as a decrease in equity	771		8
Reductions recorded as an increase in equity	(256)		(1,418)
Balance at end of period	$	64,870	$	51,904

The Company files income tax returns in the U.S. federal jurisdiction, Colorado, various other state jurisdictions, Canada, Jordan, the United Kingdom, Australia and New Zealand. The years open for audit vary depending on the tax jurisdiction. In the U.S., the Company's federal tax returns for the years before 2021 (year ended December 31, 2021) are no longer subject to audit. The net operating losses utilized during the open periods from select years prior to 2021 are subject to examination. The foreign jurisdictions statutes vary but are generally four years from assessment of the return.

While management believes we have adequately provided for all tax positions, amounts asserted by taxing authorities could materially differ from our accrued positions as a result of uncertain and complex application of tax regulations. Additionally, the recognition and measurement of certain tax benefits includes estimates and judgment by management and inherently includes subjectivity. Accordingly, additional provision on federal, state and foreign tax-related matters could be recorded in the future as revised estimates are made or the underlying matters are settled or otherwise resolved.

A reconciliation of the beginning and ending amounts of unrecognized tax benefits is as follows:


	Year Ended December 31,
	2024		2023
	(in thousands)

Balance at beginning of period	$	531	$	364
Gross additions based on tax positions related to the current year	57		167
Gross reductions based on tax positions related to prior years	(38)		—
Balance at end of period	$	550	$	531

As of December 31, 2024 and 2023, unrecognized tax benefits of $0.6 million and $0.5 million, respectively, were recorded in other long-term liabilities, which would impact the annual effective tax rate if recognized. The Company recognizes interest and penalties, if any, related to unrecognized tax positions in the provision for income taxes in the accompanying consolidated statements of operations and comprehensive loss. The Company does not expect a significant increase or decrease in unrecognized tax benefits over the next twelve months.

The Company, through its foreign subsidiary Alnashmi Digital Marketing, LLC, provides exported technology services, the profits of which are exempt from income tax through December 31, 2025 according to the provisions of the article (9/A/4) of Regulation Number 106 of the 2016 Regulations. So long as the services are exported outside of Jordan, they originate in Jordan and there are no other services within the exported services, the qualifications are met. The approximate dollar value of tax expense related to the tax holiday was $0.1 million and $0.2 million as of December 31, 2024 and 2023, respectively.

During the year ended December 31, 2023, we restructured the ownership of certain intellectual property, which resulted in an income tax benefit.

During the year ended December 31, 2024, we sold Fitness Solutions as discussed in Note 3. Acquisitions and Dispositions, which resulted in an income tax benefit.

The income tax benefit differs from the expected tax benefit computed by applying the U.S. federal statutory rate to income before taxes as a result of the following:


	Year Ended December 31,
	2024				2023				2022
	(in thousands, except percentages)

Benefit at U.S. statutory rate	$	(7,414)	21.00%		$	(9,236)	21.00%		$	(13,544)	21.00%
Change in income tax resulting from:
State income benefit, net of federal benefit	(938)		2.66		(810)		1.84		(852)		1.32

Stock-based compensation	416		(1.18)		2,513		(5.71)		2,961		(4.59)
Nondeductible compensation	1,863		(5.28)		876		(1.99)		163		(0.25)
Nondeductible transaction costs	—		—		61		(0.14)		—		—
Foreign rate differential	1,501		(4.25)		85		(0.19)		(129)		0.20
Change in valuation allowance	12,992		(36.80)		5,342		(12.15)		15,648		(24.26)
Intellectual property migration	—		—		—		—		(8,805)		13.65
Change in deferred state income tax rate	633		(1.79)		193		(0.44)		(65)		0.10
US taxation of foreign income	13		(0.04)		1,512		(3.44)		—		—
Goodwill impairment	6,284		(17.80)		—		—		—		—
Sale of fitness solutions	(9,424)		26.69		—		—		—		—
Tax credits	(546)		1.55		—		—		—		—
Other	402		(1.14)		1,103		(2.51)		(57)		0.09
Income tax expense (benefit)	$	5,782	(16.38)	%	$	1,639	(3.73)	%	$	(4,680)	7.26	%

- Definition

The entire disclosure for income tax.

+ References

Reference 1: http://www.xbrl.org/2003/role/disclosureRef
-Topic 740
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 12
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482685/740-10-50-12

Reference 2: http://www.xbrl.org/2003/role/exampleRef
-Topic 740
-SubTopic 10
-Name Accounting Standards Codification
-Section 55
-Paragraph 231
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482663/740-10-55-231

Reference 3: http://www.xbrl.org/2003/role/disclosureRef
-Topic 740
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 12C
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482685/740-10-50-12C

Reference 4: http://www.xbrl.org/2003/role/disclosureRef
-Topic 740
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 12B
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482685/740-10-50-12B

Reference 5: http://www.xbrl.org/2003/role/disclosureRef
-Topic 740
-SubTopic 270
-Name Accounting Standards Codification
-Section 50
-Paragraph 1
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147477891/740-270-50-1

Reference 6: http://www.xbrl.org/2003/role/disclosureRef
-Topic 740
-SubTopic 10
-Name Accounting Standards Codification
-Section S99
-Paragraph 1
-Subparagraph (SAB Topic 6.I.5.Q1)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147479360/740-10-S99-1

Reference 7: http://www.xbrl.org/2003/role/disclosureRef
-Topic 946
-SubTopic 20
-Name Accounting Standards Codification
-Section 50
-Paragraph 13
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147480990/946-20-50-13

Reference 8: http://www.xbrl.org/2003/role/disclosureRef
-Topic 235
-SubTopic 10
-Name Accounting Standards Codification
-Section S99
-Paragraph 1
-Subparagraph (SX 210.4-08(h)(2))
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147480678/235-10-S99-1

Reference 9: http://www.xbrl.org/2003/role/disclosureRef
-Topic 740
-Name Accounting Standards Codification
-Publisher FASB
-URI https://asc.fasb.org/740/tableOfContent

Reference 10: http://www.xbrl.org/2003/role/disclosureRef
-Topic 740
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 14
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482685/740-10-50-14

Reference 11: http://www.xbrl.org/2003/role/disclosureRef
-Topic 740
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 21
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482685/740-10-50-21

Reference 12: http://www.xbrl.org/2003/role/disclosureRef
-Topic 740
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 17
-Subparagraph (b)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482685/740-10-50-17

Reference 13: http://www.xbrl.org/2003/role/disclosureRef
-Topic 740
-SubTopic 10
-Name Accounting Standards Codification
-Section S99
-Paragraph 2
-Subparagraph (SAB Topic 11.C)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147479360/740-10-S99-2

Reference 14: http://www.xbrl.org/2003/role/disclosureRef
-Topic 740
-SubTopic 30
-Name Accounting Standards Codification
-Section 50
-Paragraph 2
-Subparagraph (a)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482603/740-30-50-2

+ Details

Segment Reporting (Details) - USD ($) $ in Thousands	12 Months Ended
Segment Reporting (Details) - USD ($) $ in Thousands	Dec. 31, 2024	Dec. 31, 2023	Dec. 31, 2022
Segment Reporting Information [Line Items]
Total revenues	$ 698,765	$ 675,369	$ 620,746
Loss on sale and impairments	39,709	6,325	0
Depreciation and amortization	88,824	104,201	110,801
Interest and other expense, net	35,559	46,407	33,902
Income tax expense (benefit)	5,782	1,639	(4,680)
Net loss	(41,089)	(45,620)	(59,816)
Reportable Segment
Segment Reporting Information [Line Items]
Total revenues	698,765	675,369	620,746
Employee expense	260,709	260,641	254,532
Lead generation, marketing and advertising	113,305	112,245	102,915
Communication services	22,291	29,232	29,137
Third-party commissions	21,328	22,609	21,411
Software, tools and hosting	59,219	49,997	44,534
Legal and professional fees	46,060	33,837	31,384
Loss on sale and impairments	39,709	6,325	0
Other segment items	47,068	53,856	56,626
Depreciation and amortization	88,824	104,201	110,801
Interest and other expense, net	35,559	46,407	33,902
Income tax expense (benefit)	5,782	1,639	(4,680)
Total expenses	739,854	720,989	680,562
Net loss	$ (41,089)	$ (45,620)	$ (59,816)

Stock-Based Compensation (Tables)

12 Months Ended

Dec. 31, 2024

Share-Based Payment Arrangement [Abstract]

Schedule of Valuation Assumptions

The relevant data used to determine the value of the stock options is as follows:


	December 31,
	2024	2023(1)	2022


Weighted-average risk-free interest rate	1.89%	N/A	1.82%
Expected term in years	6.1	N/A	6.1
Weighted-average expected volatility	50%	N/A	50%
Expected dividends	0%	N/A	0%

(1) There were no stock options granted during 2023.

Schedule of Stock Option Activity

A summary of stock option activity for the year ended December 31, 2024 is as follows:


	Number of Options	Weighted-Average Exercise Price		Weighted-Average Remaining Contractual Term in Years	Aggregate Intrinsic Value
	(in thousands except for exercise price and term in years)





Outstanding balance at January 1, 2024	13,337	$	10.03	6.27	$	22,578
Granted	2,300	10.87
Exercised	(653)	6.30
Cancelled	(496)	13.19
Outstanding balance at December 31, 2024	14,488	$	10.17	4.97	$	19,294

Exercisable at December 31, 2024	11,745	$	9.96	4.44	$	19,072

Schedule of Restricted Stock Awards Activity

The summary of time vesting restricted stock units activity for the year ended December 31, 2024 is as follows:


	Number of Units	Weighted-Average Grant Date Fair Value
	(in thousands except for fair value)

Unvested, restricted stock units at January 1, 2024	3,337	$	10.70
Granted	3,408	9.92
Vested	(1,789)	10.72
Forfeited	(1,055)	10.04
Unvested, restricted stock units at December 31, 2024	3,901	$	10.18

Schedule of Stock-based Compensation Expense

Stock-based compensation expense was classified in the accompanying consolidated statements of operations and comprehensive loss as follows:


	Year Ended December 31,
	2024		2023		2022
	(in thousands)

Cost of revenues	$	461	$	464	$	373
Sales and marketing	1,184		1,672		1,503
Product development	2,055		2,273		1,854
General and administrative	22,791		21,150		23,088
Total stock-based compensation expense	$	26,491	$	25,559	$	26,818

Long-Term Debt - Narrative (Details)				12 Months Ended
Long-Term Debt - Narrative (Details)	Dec. 13, 2024 USD ($)	Dec. 12, 2024	Jul. 01, 2023	Dec. 31, 2024 USD ($)	Dec. 31, 2023 USD ($)	Dec. 31, 2022 USD ($)	Dec. 31, 2021 USD ($) loan
Debt Instrument [Line Items]
Debt repaid				$ 5,500,000	$ 5,500,000	$ 9,500,000
Net gain (losses)				41,089,000	45,620,000	59,816,000
Initial Swap
Debt Instrument [Line Items]
Fair value of the swap agreements				(900,000)
Second Swap
Debt Instrument [Line Items]
Fair value of the swap agreements				2,400,000
Third Swap
Debt Instrument [Line Items]
Fair value of the swap agreements				2,400,000
Interest rate swaps
Debt Instrument [Line Items]
Net gain (losses)				(6,400,000)	2,000,000.0	$ 2,900,000
Level 2 \| Fair Value
Debt Instrument [Line Items]
Fair value				$ 537,400,000	$ 540,300,000
Term Loan
Debt Instrument [Line Items]
Term loan facility	$ 533,500,000
New Term Loan \| Term Loan
Debt Instrument [Line Items]
Number of term loans \| loan							1
Maximum borrowing capacity							$ 550,000,000
Floating rate (as a percent)		3.00%		2.50%
New Term Loan \| Term Loan \| Three Month Secured Overnight Financing Rate (SOFR)
Debt Instrument [Line Items]
Floating rate (as a percent)			0.26161%
New Term Loan \| Term Loan \| One Month Secured Overnight Financing Rate (SOFR)
Debt Instrument [Line Items]
Floating rate (as a percent)			0.11448%
New Term Loan \| Term Loan \| Six Month Secured Overnight Financing Rate (SOFR)
Debt Instrument [Line Items]
Floating rate (as a percent)			0.42826%
New Term Loan \| Term Loan \| Twelve Month Secured Overnight Financing Rate (SOFR)
Debt Instrument [Line Items]
Floating rate (as a percent)			0.71513%
New Revolver \| Revolving Loans
Debt Instrument [Line Items]
Debt repaid							190,000,000.0
Floating rate (as a percent)				3.25%
New Revolver \| Revolving Loans \| Adjusted Secured Overnight Financing Rate
Debt Instrument [Line Items]
Floating rate (as a percent)			0.00%
New Revolver \| Letter of Credit
Debt Instrument [Line Items]
Maximum borrowing capacity							$ 20,000,000.0
New Credit Agreement \| Line of Credit \| Federal Reserve Bank Of New York
Debt Instrument [Line Items]
Floating rate (as a percent)			0.50%
Credit Faciltities \| Line of Credit \| SOFR
Debt Instrument [Line Items]
Floating rate (as a percent)			1.00%
Term B-1 Loan \| Term Loan
Debt Instrument [Line Items]
Floating rate (as a percent)	1.50%
Term B-1 Loan \| Term Loan \| Base Rate
Debt Instrument [Line Items]
Floating rate (as a percent)	1.50%
Term B-1 Loan \| Term Loan \| SOFR
Debt Instrument [Line Items]
Floating rate (as a percent)	2.50%
Term B-1 Loan \| Term Loan \| Adjusted Secured Overnight Financing Rate
Debt Instrument [Line Items]
Floating rate (as a percent)	0.50%

Cover Page - USD ($) $ in Millions	12 Months Ended
Cover Page - USD ($) $ in Millions	Dec. 31, 2024	Mar. 07, 2025	Jun. 28, 2024
Cover [Abstract]
Document Type	10-K
Document Annual Report	true
Document Period End Date	Dec. 31, 2024
Current Fiscal Year End Date	--12-31
Document Transition Report	false
Entity File Number	001-40575
Entity Registrant Name	EverCommerce Inc.
Entity Incorporation, State or Country Code	DE
Entity Tax Identification Number	81-4063248
Entity Address, Address Line One	3601 Walnut Street
Entity Address, Address Line Two	Suite 400
Entity Address, City or Town	Denver
Entity Address, State or Province	CO
Entity Address, Postal Zip Code	80205
City Area Code	720
Local Phone Number	647-4948
Title of 12(b) Security	Common stock, $0.00001 par value
Trading Symbol	EVCM
Security Exchange Name	NASDAQ
Entity Well-known Seasoned Issuer	No
Entity Voluntary Filers	No
Entity Current Reporting Status	Yes
Entity Interactive Data Current	Yes
Entity Filer Category	Accelerated Filer
Entity Small Business	false
Entity Emerging Growth Company	true
Entity Ex Transition Period	false
ICFR Auditor Attestation Flag	false
Document Financial Statement Error Correction [Flag]	false
Entity Shell Company	false
Entity Public Float			$ 212.8
Entity Common Stock, Shares Outstanding		183,389,354
Documents Incorporated by Reference	DOCUMENTS INCORPORATED BY REFERENCE Portions of the registrant’s definitive Proxy Statement relating to its 2025 Annual Meeting of Stockholders to be filed with the SEC within 120 days after the end of the fiscal year ended December 31, 2024 are incorporated herein by reference in Part III.
Entity Central Index Key	0001853145
Amendment Flag	false
Document Fiscal Year Focus	2024
Document Fiscal Period Focus	FY

Leases - Lease Information (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2024	Dec. 31, 2023
Leases [Abstract]
Operating lease cost	$ 4,209	$ 6,419
Variable lease cost	2,434	2,046
Short-term lease cost	448	356
Total lease cost	7,091	8,821
Cash Paid For Amounts Included In The Measurement Of Lease Liabilities [Abstract]
Cash paid for operating lease liabilities	4,658	6,218
Right-Of-Use Assets Obtained In Exchange For New Lease Obligations [Abstract]
Operating lease assets obtained in exchange for operating lease liabilities	1,078	1,602
Operating lease right-of-use assets	10,944	15,861
Current operating lease liabilities	3,443	3,789
Long-term operating lease liabilities	13,568	19,400
Total operating lease liabilities	$ 17,011	$ 23,189

Revenue

12 Months Ended

Dec. 31, 2024

Revenue from Contract with Customer [Abstract]

Revenue

Note 4. Revenue

Disaggregation of Revenue

The following tables present a disaggregation of our revenue from contracts with customers by revenue recognition pattern and geographical market:


	Year Ended December 31,
	2024		2023		2022
	(in thousands)

By pattern of recognition (timing of transfer of services):
Point in time	$	56,545	$	61,445	$	56,056
Over time	642,220		613,924		564,690
Total	$	698,765	$	675,369	$	620,746
By Geographical Market:
United States	$	636,566	$	614,782	$	567,041
International	62,199		60,587		53,705
Total	$	698,765	$	675,369	$	620,746

Contract Balances

Supplemental balance sheet information related to contracts from customers as of:


	December 31,
	2024		2023
	(in thousands)

Accounts receivables	$	40,155	$	45,417
Contract assets	$	13,313	$	16,117
Deferred revenue	$	25,116	$	24,082
Customer deposits	$	13,570	$	12,891
Long-term deferred revenue	$	845	$	2,168

Accounts receivable, net: Accounts receivable, net of allowance for expected credit losses, represent rights to consideration in exchange for products or services that have been transferred by us, when payment is unconditional and only the passage of time is required before payment is due.

Contract assets: Contract assets represent rights to consideration in exchange for products or services that have been transferred (i.e., the performance obligation or portion of the performance obligation has been satisfied), but payment is conditional on something other than the passage of time. These amounts typically relate to contracts with the suppliers within our group purchasing programs for which payment is received at least one quarter in arrears from the service period. They also relate to contracts that include on-premise licenses and professional services where the right to payment is not present until completion of the contract or achievement of specified milestones and the fair value of products or services transferred exceed this constraint.

These amounts typically relate to contracts that include on-premise licenses and professional services where the right to payment is not present until completion of the contract or achievement of specified milestones and the fair value of products or services transferred exceed this constraint.

Contract liabilities: Contract liabilities, or deferred revenue, represent our obligation to transfer products or services to a customer for which consideration has been received in advance of the satisfaction of performance obligations. Long-term deferred revenue is included within other non-current liabilities on the consolidated balance sheets. Revenue recognized from the contract liability balance at December 31, 2023 was $24.1 million for the year ended December 31, 2024. Revenue recognized from the contract liability balance at December 31, 2022 was $22.9 million for the year ended December 31, 2023.

Customer deposits: Customer deposits relate to payments received in advance for contracts, which allow the customer to terminate a contract and receive a pro rata refund for the unused portion of payments received to date.

Accounts Receivable

Activity in our allowance for expected credit losses is as follows for the years ended December 31, 2024 and 2023 (in thousands):


	December 31,
	2024		2023
Allowances for expected credit losses, beginning of year	$	6,183	$	4,670
Beginning balance adjustment due to implementation of the new credit loss standard	—		1,309
Bad debt expense	4,660		6,016
Write-offs, net of recoveries	(5,175)		(5,812)
Disposition of Fitness Solutions	(141)		—
Allowance for expected credit losses, end of year	$	5,527	$	6,183

Remaining Performance Obligations

Remaining performance obligations represent the transaction price of unsatisfied or partially satisfied performance obligations within contracts with an original expected contract term that is greater than one year for which fulfillment of the contract has started as of the end of the reporting period. Contracts that include 30-day termination rights are considered to be contracts with a term of one month

and are therefore excluded from remaining performance obligations. Remaining performance obligations generally relate to those which are stand-ready in nature, as found within the subscription and marketing technology solutions revenue streams. The aggregate amount of transaction consideration allocated to remaining performance obligations as of December 31, 2024 was $20.2 million. The Company expects to recognize approximately 60% of its remaining performance obligations as revenue within the next year, 29% of its remaining performance obligations as revenue the subsequent year, 9% of its remaining performance obligations as revenue in the third year, and the remainder during the two-year period thereafter.

Cost to Obtain and Fulfill a Contract

Assets resulting from costs to obtain contracts are included within prepaid expenses and other current assets for short-term balances and other non-current assets for long-term balances on the Company’s consolidated balance sheets. The costs to obtain contracts are amortized over five years, which corresponds with the useful life of the related technology. Short-term assets were $10.2 million and $8.6 million at December 31, 2024 and 2023, respectively, and long-term assets were $18.5 million and $17.9 million at December 31, 2024 and 2023, respectively. The Company recorded $6.7 million, $5.7 million and $4.3 million of amortization expense related to assets for the years ended December 31, 2024, 2023 and 2022, respectively, which is included in sales and marketing expense on the consolidated statements of operations and comprehensive loss, as well as $3.1 million, $2.3 million and $1.7 million, respectively, which is included in cost of revenues expense on the consolidated statements of operations and comprehensive loss.

- Definition

The entire disclosure of revenue from contract with customer to transfer good or service and to transfer nonfinancial asset. Includes, but is not limited to, disaggregation of revenue, credit loss recognized from contract with customer, judgment and change in judgment related to contract with customer, and asset recognized from cost incurred to obtain or fulfill contract with customer. Excludes insurance and lease contracts.

+ References

Reference 1: http://www.xbrl.org/2003/role/disclosureRef
-Topic 606
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 9
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147479806/606-10-50-9

Reference 2: http://www.xbrl.org/2003/role/disclosureRef
-Topic 606
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 10
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147479806/606-10-50-10

Reference 3: http://www.xbrl.org/2003/role/disclosureRef
-Topic 606
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 15
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147479806/606-10-50-15

Reference 4: http://www.xbrl.org/2003/role/disclosureRef
-Topic 606
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 12
-Subparagraph (a)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147479806/606-10-50-12

Reference 5: http://www.xbrl.org/2003/role/disclosureRef
-Topic 606
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 12
-Subparagraph (b)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147479806/606-10-50-12

Reference 6: http://www.xbrl.org/2003/role/disclosureRef
-Topic 606
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 12
-Subparagraph (c)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147479806/606-10-50-12

Reference 7: http://www.xbrl.org/2003/role/disclosureRef
-Topic 606
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 12
-Subparagraph (d)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147479806/606-10-50-12

Reference 8: http://www.xbrl.org/2003/role/disclosureRef
-Topic 606
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 12
-Subparagraph (e)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147479806/606-10-50-12

Reference 9: http://www.xbrl.org/2003/role/disclosureRef
-Topic 606
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 13
-Subparagraph (b)(2)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147479806/606-10-50-13

Reference 10: http://www.xbrl.org/2003/role/disclosureRef
-Name Accounting Standards Codification
-Topic 606
-Publisher FASB
-URI https://asc.fasb.org/606/tableOfContent

+ Details

Stock-Based Compensation - Valuation Assumptions (Details)	12 Months Ended
	Dec. 31, 2024	Dec. 31, 2022
Share-Based Payment Arrangement [Abstract]
Weighted-average risk-free interest rate	1.89%	1.82%
Expected term in years	6 years 1 month 6 days	6 years 1 month 6 days
Weighted-average expected volatility	50.00%	50.00%
Expected dividends	0.00%	0.00%

Acquisitions and Dispositions - Narrative (Details) - USD ($) $ in Thousands		3 Months Ended	12 Months Ended
	Aug. 10, 2023	Dec. 31, 2024	Dec. 31, 2024	Dec. 31, 2023	Dec. 31, 2022
Business Acquisition [Line Items]
Weighted average useful life of acquired intangible assets (in years)			7 years 2 months 12 days	8 years 7 months 6 days	9 years 7 months 6 days
Loss on sale and impairments			$ 39,709	$ 6,325	$ 0
Goodwill impairment loss		$ 28,100	34,468
Disposal Group, Disposed of by Sale, Not Discontinued Operations
Business Acquisition [Line Items]
Loss on sale and impairments			4,900
Disposal Group, Disposed of by Sale, Not Discontinued Operations \| North American Fitness Solutions
Business Acquisition [Line Items]
Goodwill impairment loss			$ 6,400
Developed technology
Business Acquisition [Line Items]
Weighted average useful life of acquired intangible assets (in years)	5 years
Customer relationships
Business Acquisition [Line Items]
Weighted average useful life of acquired intangible assets (in years)	13 years
Norman’s Dojo Inc. (“Kickserv”)
Business Acquisition [Line Items]
Percentage of interest acquired (as a percent)	100.00%
Cash	$ 14,974

Revenue - Accounts Receivable, Allowance for Credit Loss (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2024	Dec. 31, 2023	Dec. 31, 2022
Accounts Receivable, Allowance for Credit Loss [Roll Forward]
Beginning balance	$ 6,183	$ 4,670
Bad debt expense	4,660	6,016	$ 5,578
Write-offs, net of recoveries	(5,175)	(5,812)
Disposition of Fitness Solutions	(141)	0
Ending balance	5,527	6,183	$ 4,670
Cumulative Effect, Period of Adoption, Adjustment
Accounts Receivable, Allowance for Credit Loss [Roll Forward]
Beginning balance	$ 1,309
Ending balance		$ 1,309

Audit Information	12 Months Ended
Audit Information	Dec. 31, 2024
Audit Information [Abstract]
Auditor Firm ID	42
Auditor Name	Ernst & Young LLP
Auditor Location	Denver, Colorado

Net Loss Per Share Attributable to Common Stockholders - Schedule of Net Loss Per Share (Details) - USD ($) $ / shares in Units, $ in Thousands	12 Months Ended
	Dec. 31, 2024	Dec. 31, 2023	Dec. 31, 2022
Numerator:
Net loss	$ (41,089)	$ (45,620)	$ (59,816)
Net loss attributable to common stockholders, basic	(41,089)	(45,620)	(59,816)
Net loss attributable to common stockholders, diluted	$ (41,089)	$ (45,620)	$ (59,816)
Denominator:
Weighted-average shares of common stock outstanding, basic (in shares)	184,897,709	188,938,892	194,624,968
Weighted-average shares of common stock outstanding, diluted (in shares)	184,897,709	188,938,892	194,624,968
Basic net loss per share attributable to common stockholders (in dollars per share)	$ (0.22)	$ (0.24)	$ (0.31)
Diluted net loss per share attributable to common stockholders (in dollars per share)	$ (0.22)	$ (0.24)	$ (0.31)

- Definition

The amount of net income (loss) for the period per each share of common stock or unit outstanding during the reporting period.

+ References

+ Details

- Definition

The amount of net income (loss) for the period available to each share of common stock or common unit outstanding during the reporting period and to each share or unit that would have been outstanding assuming the issuance of common shares or units for all dilutive potential common shares or units outstanding during the reporting period.

+ References

+ Details

- Definition

The portion of profit or loss for the period, net of income taxes, which is attributable to the parent.

+ References

Reference 1: http://www.xbrl.org/2003/role/disclosureRef
-Topic 250
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 6
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147483443/250-10-50-6

Reference 2: http://www.xbrl.org/2003/role/disclosureRef
-Topic 250
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 9
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147483443/250-10-50-9

Reference 3: http://www.xbrl.org/2003/role/disclosureRef
-Topic 805
-SubTopic 60
-Name Accounting Standards Codification
-Section 65
-Paragraph 1
-Subparagraph (g)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147476176/805-60-65-1

Reference 4: http://www.xbrl.org/2003/role/disclosureRef
-Topic 740
-SubTopic 323
-Name Accounting Standards Codification
-Section 65
-Paragraph 2
-Subparagraph (g)(3)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147478666/740-323-65-2

Reference 5: http://fasb.org/us-gaap/role/ref/legacyRef
-Topic 220
-SubTopic 10
-Name Accounting Standards Codification
-Section S99
-Paragraph 2
-Subparagraph (SX 210.5-03(20))
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147483621/220-10-S99-2

Reference 6: http://www.xbrl.org/2003/role/disclosureRef
-Topic 235
-SubTopic 10
-Name Accounting Standards Codification
-Section S99
-Paragraph 1
-Subparagraph (SX 210.4-08(g)(1)(ii))
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147480678/235-10-S99-1

Reference 7: http://www.xbrl.org/2003/role/disclosureRef
-Topic 323
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 3
-Subparagraph (c)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147481687/323-10-50-3

Reference 8: http://www.xbrl.org/2003/role/disclosureRef
-Topic 825
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 28
-Subparagraph (f)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482907/825-10-50-28

Reference 9: http://www.xbrl.org/2003/role/disclosureRef
-Topic 220
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 6
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482765/220-10-50-6

Reference 10: http://www.xbrl.org/2003/role/disclosureRef
-Topic 250
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 3
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147483443/250-10-50-3

Reference 11: http://www.xbrl.org/2003/role/disclosureRef
-Topic 250
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 1
-Subparagraph (b)(2)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147483443/250-10-50-1

Reference 12: http://www.xbrl.org/2003/role/disclosureRef
-Topic 815
-SubTopic 40
-Name Accounting Standards Codification
-Section 65
-Paragraph 1
-Subparagraph (f)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147480175/815-40-65-1

Reference 13: http://www.xbrl.org/2003/role/disclosureRef
-Topic 250
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 8
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147483443/250-10-50-8

Reference 14: http://www.xbrl.org/2003/role/disclosureRef
-Topic 250
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 11
-Subparagraph (a)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147483443/250-10-50-11

Reference 15: http://www.xbrl.org/2003/role/disclosureRef
-Topic 250
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 11
-Subparagraph (b)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147483443/250-10-50-11

Reference 16: http://www.xbrl.org/2003/role/disclosureRef
-Topic 250
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 4
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147483443/250-10-50-4

Reference 17: http://www.xbrl.org/2003/role/exampleRef
-Topic 946
-SubTopic 830
-Name Accounting Standards Codification
-Section 55
-Paragraph 10
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147479168/946-830-55-10

Reference 18: http://www.xbrl.org/2003/role/disclosureRef
-Topic 946
-SubTopic 220
-Name Accounting Standards Codification
-Section 45
-Paragraph 7
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147479105/946-220-45-7

Reference 19: http://www.xbrl.org/2003/role/disclosureRef
-Topic 944
-SubTopic 220
-Name Accounting Standards Codification
-Section S99
-Paragraph 1
-Subparagraph (SX 210.7-04(18))
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147477250/944-220-S99-1

Reference 20: http://www.xbrl.org/2003/role/disclosureRef
-Topic 946
-SubTopic 220
-Name Accounting Standards Codification
-Section S99
-Paragraph 1
-Subparagraph (SX 210.6-07(9))
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147479134/946-220-S99-1

Reference 21: http://www.xbrl.org/2003/role/disclosureRef
-Topic 946
-SubTopic 220
-Name Accounting Standards Codification
-Section S99
-Paragraph 3
-Subparagraph (SX 210.6-09(1)(d))
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147479134/946-220-S99-3

Reference 22: http://www.xbrl.org/2003/role/disclosureRef
-Topic 470
-SubTopic 10
-Name Accounting Standards Codification
-Section S99
-Paragraph 1A
-Subparagraph (SX 210.13-01(a)(4)(i))
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147480097/470-10-S99-1A

Reference 23: http://www.xbrl.org/2009/role/commonPracticeRef
-Topic 470
-SubTopic 10
-Name Accounting Standards Codification
-Section S99
-Paragraph 1A
-Subparagraph (SX 210.13-01(a)(4)(ii))
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147480097/470-10-S99-1A

Reference 24: http://www.xbrl.org/2003/role/disclosureRef
-Topic 470
-SubTopic 10
-Name Accounting Standards Codification
-Section S99
-Paragraph 1A
-Subparagraph (SX 210.13-01(a)(4)(iii)(A))
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147480097/470-10-S99-1A

Reference 25: http://www.xbrl.org/2003/role/disclosureRef
-Topic 470
-SubTopic 10
-Name Accounting Standards Codification
-Section S99
-Paragraph 1A
-Subparagraph (SX 210.13-01(a)(4)(iv))
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147480097/470-10-S99-1A

Reference 26: http://www.xbrl.org/2003/role/disclosureRef
-Topic 470
-SubTopic 10
-Name Accounting Standards Codification
-Section S99
-Paragraph 1A
-Subparagraph (SX 210.13-01(a)(5))
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147480097/470-10-S99-1A

Reference 27: http://www.xbrl.org/2003/role/disclosureRef
-Topic 470
-SubTopic 10
-Name Accounting Standards Codification
-Section S99
-Paragraph 1B
-Subparagraph (SX 210.13-02(a)(4)(i))
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147480097/470-10-S99-1B

Reference 28: http://www.xbrl.org/2003/role/disclosureRef
-Topic 470
-SubTopic 10
-Name Accounting Standards Codification
-Section S99
-Paragraph 1B
-Subparagraph (SX 210.13-02(a)(4)(iii)(A))
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147480097/470-10-S99-1B

Reference 29: http://www.xbrl.org/2003/role/disclosureRef
-Topic 470
-SubTopic 10
-Name Accounting Standards Codification
-Section S99
-Paragraph 1B
-Subparagraph (SX 210.13-02(a)(4)(iii)(B))
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147480097/470-10-S99-1B

Reference 30: http://www.xbrl.org/2003/role/disclosureRef
-Topic 470
-SubTopic 10
-Name Accounting Standards Codification
-Section S99
-Paragraph 1B
-Subparagraph (SX 210.13-02(a)(4)(iv))
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147480097/470-10-S99-1B

Reference 31: http://www.xbrl.org/2003/role/disclosureRef
-Topic 470
-SubTopic 10
-Name Accounting Standards Codification
-Section S99
-Paragraph 1B
-Subparagraph (SX 210.13-02(a)(5))
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147480097/470-10-S99-1B

Reference 32: http://www.xbrl.org/2003/role/disclosureRef
-Topic 260
-SubTopic 10
-Name Accounting Standards Codification
-Section 45
-Paragraph 60B
-Subparagraph (a)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482689/260-10-45-60B

Reference 33: http://www.xbrl.org/2003/role/disclosureRef
-Topic 205
-SubTopic 20
-Name Accounting Standards Codification
-Section 50
-Paragraph 7
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147483499/205-20-50-7

Reference 34: http://fasb.org/us-gaap/role/ref/legacyRef
-Topic 230
-SubTopic 10
-Name Accounting Standards Codification
-Section 45
-Paragraph 28
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482740/230-10-45-28

Reference 35: http://www.xbrl.org/2003/role/disclosureRef
-Topic 220
-SubTopic 10
-Name Accounting Standards Codification
-Section 45
-Paragraph 1A
-Subparagraph (a)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482790/220-10-45-1A

Reference 36: http://www.xbrl.org/2003/role/disclosureRef
-Topic 220
-SubTopic 10
-Name Accounting Standards Codification
-Section 45
-Paragraph 1B
-Subparagraph (a)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482790/220-10-45-1B

Reference 37: http://fasb.org/us-gaap/role/ref/legacyRef
-Topic 942
-SubTopic 220
-Name Accounting Standards Codification
-Section S99
-Paragraph 1
-Subparagraph (SX 210.9-04(22))
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147478524/942-220-S99-1

+ Details

- Definition

Amount, after deduction of tax, noncontrolling interests, dividends on preferred stock and participating securities; of income (loss) available to common shareholders.

+ References

Reference 1: http://www.xbrl.org/2003/role/disclosureRef
-Topic 805
-SubTopic 60
-Name Accounting Standards Codification
-Section 65
-Paragraph 1
-Subparagraph (g)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147476176/805-60-65-1

Reference 2: http://www.xbrl.org/2003/role/disclosureRef
-Topic 250
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 3
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147483443/250-10-50-3

Reference 3: http://www.xbrl.org/2003/role/disclosureRef
-Topic 250
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 11
-Subparagraph (a)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147483443/250-10-50-11

Reference 4: http://www.xbrl.org/2003/role/disclosureRef
-Topic 250
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 11
-Subparagraph (b)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147483443/250-10-50-11

Reference 5: http://www.xbrl.org/2003/role/disclosureRef
-Topic 250
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 4
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147483443/250-10-50-4

Reference 6: http://www.xbrl.org/2003/role/disclosureRef
-Topic 220
-SubTopic 10
-Name Accounting Standards Codification
-Section S99
-Paragraph 5
-Subparagraph (SAB Topic 6.B)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147483621/220-10-S99-5

Reference 7: http://www.xbrl.org/2003/role/disclosureRef
-Topic 260
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 1
-Subparagraph (a)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482662/260-10-50-1

Reference 8: http://www.xbrl.org/2003/role/disclosureRef
-Topic 260
-SubTopic 10
-Name Accounting Standards Codification
-Section 45
-Paragraph 10
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482689/260-10-45-10

Reference 9: http://www.xbrl.org/2003/role/disclosureRef
-Topic 260
-SubTopic 10
-Name Accounting Standards Codification
-Section 45
-Paragraph 11
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482689/260-10-45-11

Reference 10: http://www.xbrl.org/2003/role/disclosureRef
-Topic 260
-SubTopic 10
-Name Accounting Standards Codification
-Section 45
-Paragraph 60B
-Subparagraph (c)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482689/260-10-45-60B

+ Details

- Definition

Amount, after deduction of tax, noncontrolling interests, dividends on preferred stock and participating securities, and addition from assumption of issuance of common shares for dilutive potential common shares; of income (loss) available to common shareholders.

+ References + Details

Geographic Areas (Details) - USD ($) $ in Thousands	Dec. 31, 2024	Dec. 31, 2023
United States
Revenues from External Customers and Long-Lived Assets [Line Items]
Long-lived assets	$ 40,252	$ 41,134
International
Revenues from External Customers and Long-Lived Assets [Line Items]
Long-lived assets	$ 10,072	$ 11,111

Commitments and Contingencies

12 Months Ended

Dec. 31, 2024

Commitments and Contingencies Disclosure [Abstract]

Commitments and Contingencies

Note 17. Commitments and Contingencies

The Company has non-cancelable contractual purchase obligations incurred in the normal course of business to help deliver our services and products and provide support to our customers. These contracts with vendors primarily relate to software service, targeted mail costs, third party fulfillment costs and software hosting. Unrecognized future minimum payments due under these agreements are as follows (in thousands):


Year Ended December 31,
2025	$	12,544
2026	3,745
2027	2,625
2028	2,750
2029	687
Thereafter	—
Total future minimum payments due	$	22,351

From time to time, the Company is involved in various lawsuits and legal proceedings which arise in or outside the ordinary course of business. Litigation is subject to inherent uncertainties, and an adverse result in these or other matters may arise from time to time that may harm our business. Accruals for loss contingencies are recorded when a loss is probable, and the amount of such loss can be reasonably estimated. An adverse determination in one or more of these pending matters could have an adverse effect on the Company’s consolidated financial position, results of operations or cash flows.

On January 31, 2024, plaintiff Vladimir Gusinsky Revocable Trust filed a putative class action lawsuit in the Court of Chancery of the State of Delaware against the Company, members of its Board of Directors (the “Board”) and the other parties to its sponsor stockholders agreement, dated June 30, 2021, Providence Strategic Growth II L.P., Providence Strategic Growth II-A L.P., SLA Eclipse Co-Invest, L.P., and SLA CM Eclipse Holdings, L.P. (collectively, the “Sponsor Stockholders”), captioned Vladimir Gusinsky Revocable Trust v. Eric Remer, Penny Baldwin, et. al., Case No. 2024-0077 (Del Ch.). The complaint generally alleges violations of Section 141(a) of the Delaware General Corporation Law (“DGCL”) by providing the Sponsor Stockholders with a veto right over the Board’s ability to hire or fire the Company’s Chief Executive Officer (the “CEO Approval Right”) on the basis that it unlawfully limits the Board’s authority to manage the business and affairs of the Company. The plaintiff seeks declaratory judgment that the CEO Approval Right is invalid and void, other declaratory and equitable relief for the class and/or the Company, attorneys’ and experts’

witness fees and other costs and expenses, and other equitable relief. On June 14, 2024, the Company filed its opening brief in support of its Motion to Dismiss, and on July 15, 2024, Plaintiff opposed that motion. On July 16, 2024, the court entered a stipulation and order dismissing the director defendants from the action. On August 29, 2024, the remaining defendants, the Company and Sponsor Stockholders (collectively, “Defendants”), filed their reply in support of the Motion to Dismiss, and pursuant to a stipulation between the parties, Plaintiff filed a sur-reply on September 26, 2024, which Defendants filed a response to on October 10, 2024. On October 15, 2024, Defendants filed a Motion to Dismiss for Lack of Subject Matter Jurisdiction, arguing that the claims alleged are not ripe for adjudication and on November 15, 2024 Plaintiff opposed that motion. On December 9, 2024, Defendants filed their reply in support of the Motion to Dismiss for Lack of Subject Matter Jurisdiction. On January 3, 2025, the Court entered a minute order deferring oral argument on the pending Motion to Dismiss until after the disposition of the appeal in Moelis & Company v. West Palm Beach Firefighters’ Pension Fund, Case No. 340, 2024 (Del. Supr.). The Company believes it has meritorious defenses to the claims of the plaintiff and members of the class and any liability for the alleged claims is not currently probable and the potential loss or range of loss is not reasonably estimable.

The Company is party to additional legal proceedings incidental to its business. While the outcome of these additional matters could differ from management’s expectations, the Company does not believe that the resolution of such matters is reasonably likely to have a material effect on its results of operations or financial condition.

The Company assesses the applicability of nexus in jurisdictions in which the Company sells products and services. As of December 31, 2024 and 2023, the Company recorded a liability in the amount of $10.7 million and $10.9 million, respectively, within current liabilities and other long-term liabilities as a provision for sales and use and gross receipts tax. In connection with the Company's accounting for acquisitions, the Company has recorded liabilities and corresponding provisional escrow or indemnity receivables within the purchase price allocations for instances in which the Company is indemnified for tax matters.

Capitalized Software

12 Months Ended

Dec. 31, 2024

Research and Development [Abstract]

Capitalized Software

Note 8. Capitalized Software

Capitalized software consisted of the following as of:


	December 31,
	2024		2023
	(in thousands)
Capitalized software	$	71,329	$	64,137
Less accumulated amortization	(27,663)		(21,626)
Capitalized software, net	$	43,666	$	42,511

Amortization expense was $10.3 million, $8.4 million and $5.7 million for the years ended December 31, 2024, 2023 and 2022, respectively. During the ordinary course of business, the Company may determine that certain capitalized features of its software will no longer be used either internally or to deliver value to its customers. During the years ended December 31, 2024, 2023 and 2022, we recorded a charge of $0.8 million, $0.6 million and $1.2 million, respectively, related to capitalized costs associated with abandoned projects, which were included in general and administrative expense on the consolidated statements of operations and comprehensive loss.

During the three months ended December 31, 2023, we recorded an impairment charge of $1.1 million, which is included in impairment expense on our consolidated statements of operations and comprehensive loss (see Note 2. Summary of Significant Accounting Policies).

Consolidated Balance Sheets (Parenthetical) - USD ($) $ in Thousands	Dec. 31, 2024	Dec. 31, 2023
Statement of Financial Position [Abstract]
Allowance for expected credit losses	$ 5,527	$ 6,183
Preferred stock, par value (in dollars per share)	$ 0.00001	$ 0.00001
Preferred stock, shares authorized (in shares)	50,000,000	50,000,000
Preferred stock, shares issued (in shares)	0	0
Preferred stock, shares outstanding (in shares)	0	0
Common stock, par value (in dollars per share)	$ 0.00001	$ 0.00001
Common stock, shares authorized (in shares)	2,000,000,000	2,000,000,000
Common stock, shares issued (in shares)	183,725,236	186,934,031
Common stock, shares outstanding (in shares)	183,725,236	186,934,031

Fair Value of Financial Instruments (Tables)

12 Months Ended

Dec. 31, 2024

Fair Value Disclosures [Abstract]

Schedule of Financial Assets and Liabilities at Fair Value on a Recurring Basis

The following table presents information about the Company's financial assets and liabilities measured at fair value on a recurring basis as of:


	December 31, 2024								Balance Sheet Classification
	Level 1		Level 2		Level 3		Total
	(in thousands)

Asset:
Money market	$	9,324	$	—	$	—	$	9,324	Cash equivalents
Interest rate swaps	—		2,443		—		2,443		Other non-current assets
Liability:
Interest rate swaps	$	—	$	947	$	—	$	947	Other non-current liabilities


	December 31, 2023								Balance Sheet Classification
	Level 1		Level 2		Level 3		Total
	(in thousands)

Asset:
Money market	$	764	$	—	$	—	$	764	Cash equivalents
Liability:
Interest rate swap	$	—	$	4,889	$	—	$	4,889	Other non-current liabilities

Income Taxes - Net Loss Before Income Tax (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2024	Dec. 31, 2023	Dec. 31, 2022
Income Tax Disclosure [Abstract]
United States	$ (46,156)	$ (43,177)	$ (59,134)
International	10,849	(804)	(5,362)
Net loss before income tax (expense) benefit	$ (35,307)	$ (43,981)	$ (64,496)

- Definition

Amount of income (loss) from continuing operations, including income (loss) from equity method investments, before deduction of income tax expense (benefit), and income (loss) attributable to noncontrolling interest.

+ References

Reference 1: http://www.xbrl.org/2009/role/commonPracticeRef
-Topic 280
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 22
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482810/280-10-50-22

Reference 2: http://www.xbrl.org/2003/role/exampleRef
-Topic 280
-SubTopic 10
-Name Accounting Standards Codification
-Section 55
-Paragraph 48
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482785/280-10-55-48

Reference 3: http://www.xbrl.org/2009/role/commonPracticeRef
-Topic 280
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 32
-Subparagraph (f)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482810/280-10-50-32

Reference 4: http://www.xbrl.org/2009/role/commonPracticeRef
-Topic 280
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 30
-Subparagraph (b)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482810/280-10-50-30

Reference 5: http://www.xbrl.org/2009/role/commonPracticeRef
-Topic 270
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 1
-Subparagraph (i)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482964/270-10-50-1

Reference 6: http://www.xbrl.org/2009/role/commonPracticeRef
-Topic 280
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 32
-Subparagraph (ee)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482810/280-10-50-32

Reference 7: http://fasb.org/us-gaap/role/ref/otherTransitionRef
-Topic 280
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 32
-Subparagraph (c)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482810/280-10-50-32

Reference 8: http://www.xbrl.org/2003/role/disclosureRef
-Topic 944
-SubTopic 220
-Name Accounting Standards Codification
-Section S99
-Paragraph 1
-Subparagraph (SX 210.7-04(11))
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147477250/944-220-S99-1

Reference 9: http://www.xbrl.org/2003/role/exampleRef
-Topic 280
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 31
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482810/280-10-50-31

Reference 10: http://www.xbrl.org/2003/role/disclosureRef
-Topic 942
-SubTopic 235
-Name Accounting Standards Codification
-Section S99
-Paragraph 1
-Subparagraph (SX 210.9-05(b)(2))
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147477314/942-235-S99-1

Reference 11: http://fasb.org/us-gaap/role/ref/legacyRef
-Topic 220
-SubTopic 10
-Name Accounting Standards Codification
-Section S99
-Paragraph 2
-Subparagraph (SX 210.5-03(10))
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147483621/220-10-S99-2

Reference 12: http://fasb.org/us-gaap/role/ref/legacyRef
-Topic 942
-SubTopic 220
-Name Accounting Standards Codification
-Section S99
-Paragraph 1
-Subparagraph (SX 210.9-04(15))
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147478524/942-220-S99-1

+ Details

Property and Equipment (Tables)

12 Months Ended

Dec. 31, 2024

Property, Plant and Equipment [Abstract]

Schedule of Property and Equipment

Depreciation is computed using the straight-line method over the following estimated useful lives.


Property and Equipment						Estimated Useful Life

Computer equipment and software						3 years
Furniture and fixtures						5 years
Leasehold improvements						Lesser of estimated useful life or remaining lease term

Property and equipment consisted of the following as of:


	December 31,
	2024		2023
	(in thousands)

Computer equipment and software	$	12,002	$	11,628
Furniture and fixtures	3,332		3,794
Leasehold improvements	10,565		11,756
Total property and equipment	25,899		27,178
Less accumulated depreciation	(19,241)		(17,444)
Property and equipment, net	$	6,658	$	9,734

Property and Equipment - Summary (Details) - USD ($) $ in Thousands	Dec. 31, 2024	Dec. 31, 2023
Property, Plant and Equipment [Line Items]
Total property and equipment	$ 25,899	$ 27,178
Less accumulated depreciation	(19,241)	(17,444)
Property and equipment, net	6,658	9,734
Computer equipment and software
Property, Plant and Equipment [Line Items]
Total property and equipment	12,002	11,628
Furniture and fixtures
Property, Plant and Equipment [Line Items]
Total property and equipment	3,332	3,794
Leasehold improvements
Property, Plant and Equipment [Line Items]
Total property and equipment	$ 10,565	$ 11,756

Income Taxes - Income Tax Rate Reconciliation (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2024	Dec. 31, 2023	Dec. 31, 2022
Income Tax Disclosure [Abstract]
Benefit at U.S. statutory rate	$ (7,414)	$ (9,236)	$ (13,544)
Benefit at U.S. statutory rate	21.00%	21.00%	21.00%
Change in income tax resulting from:
State income benefit, net of federal benefit	$ (938)	$ (810)	$ (852)
Stock-based compensation	416	2,513	2,961
Nondeductible compensation	1,863	876	163
Nondeductible transaction costs	0	61	0
Foreign rate differential	1,501	85	(129)
Change in valuation allowance	12,992	5,342	15,648
Intellectual property migration	0	0	(8,805)
Change in deferred state income tax rate	633	193	(65)
US taxation of foreign income	13	1,512	0
Goodwill impairment	6,284	0	0
Sale of fitness solutions	(9,424)	0	0
Tax credits	(546)	0	0
Other	402	1,103	(57)
Income tax expense (benefit)	$ 5,782	$ 1,639	$ (4,680)
Change in income tax resulting from (as a percent)
State income benefit, net of federal benefit	2.66%	1.84%	1.32%
Stock-based compensation	(1.18%)	(5.71%)	(4.59%)
Nondeductible compensation	(5.28%)	(1.99%)	(0.25%)
Nondeductible transaction costs	0.00%	(0.14%)	0.00%
Foreign rate differential	(4.25%)	(0.19%)	0.20%
Change in valuation allowance	(36.80%)	(12.15%)	(24.26%)
Intellectual property migration	0.00%	0.00%	13.65%
Change in deferred state income tax rate	(1.79%)	(0.44%)	0.10%
US taxation of foreign income	(0.04%)	(3.44%)	0.00%
Goodwill impairment	(17.80%)	0.00%	0.00%
Sale of fitness solutions	26.69%	0.00%	0.00%
Tax credits	1.55%	0.00%	0.00%
Other	(1.14%)	(2.51%)	0.09%
Income tax expense (benefit)	(16.38%)	(3.73%)	7.26%

Retirement Plan (Details) - USD ($) $ in Millions	12 Months Ended
Retirement Plan (Details) - USD ($) $ in Millions	Dec. 31, 2024	Dec. 31, 2023	Dec. 31, 2022
Retirement Benefits [Abstract]
Employer matching contribution (as a percent)	100.00%
Percent of employees' gross pay (as a percent)	4.00%
Contributions	$ 5.6	$ 5.3	$ 4.8

Geographic Areas

12 Months Ended

Dec. 31, 2024

Geographic Areas, Long-Lived Assets [Abstract]

Geographic Areas

Note 18. Geographic Areas

The following table sets forth long-lived assets by geographic area:


	December 31,
	2024		2023
	(in thousands)

United States	$	40,252	$	41,134
International	$	10,072	$	11,111

Note 19. Segment Reporting

The Company operates in a single reportable segment. The segment derives revenue from providing SaaS and other technology-based solutions to help service SMB’s optimize their operations, improve customer relationships and experience, and accelerate growth. The Company primarily focuses on three core vertical markets: EverPro for Home Services, EverHealth for Health Services, and EverWell for Wellness Services.

The Company’s chief operating decision maker (“CODM”) is the Chief Executive Officer.

The accounting policies of the segment are the same as those described in the summary of significant accounting policies. Based on being a single reportable segment company, the Company has disclosed net loss as its primary measure of profit or loss used by the CODM, which is reported on the consolidated statement of operations and comprehensive loss as net loss. The CODM is provided financial information inclusive of net loss, which is used to assess performance of the segment and decide how to allocate resources. The CODM uses net loss, among other metrics, to assist in evaluating the financial performance of the Company and monitoring budget versus actual results. The CODM does not review assets in evaluating segments results, and therefore, such information is not presented. The measure of segment assets is reported on the consolidated balance sheets as total assets.

Disaggregated information is not used for assessing the performance of the Company or for making resource allocation decisions. The CODM reviews financial information presented on an aggregated and consolidated basis, together with revenue information of the three core vertical markets. The software and technology-based solutions provided by the Company are deployed and implemented to customers in a similar manner regardless of industry. See Notes 4. Revenue and 18. Geographic Areas for disaggregated information regarding the Company's revenues and long-lived assets by geography, respectively.

The following table provides segment information for revenues, net loss and significant expenses:


	Year Ended December 31,
	2024		2023		2022
			(in thousands)




Total revenues	$	698,765	$	675,369	$	620,746

Less(1):
Employee expense	260,709		260,641		254,532
Lead generation, marketing and advertising	113,305		112,245		102,915
Communication services	22,291		29,232		29,137
Third-party commissions	21,328		22,609		21,411
Software, tools and hosting	59,219		49,997		44,534
Legal and professional fees	46,060		33,837		31,384
Loss on sale and impairments	39,709		6,325		—
Other segment items(2)	47,068		53,856		56,626
Depreciation and amortization	88,824		104,201		110,801
Interest and other expense, net	35,559		46,407		33,902
Income tax expense (benefit)	5,782		1,639		(4,680)
Total expenses	739,854		720,989		680,562
Net loss	$	(41,089)	$	(45,620)	$	(59,816)






(1) The significant expense categories and amounts align with information that is regularly reviewed by the CODM.
(2) Other segment items include corporate overhead expenses, transaction-related and other non-recurring or unusual costs, facility expenses, bad debt and other miscellaneous cost of services.

	Year Ended December 31,
	2024		2023		2022
			(in thousands)
Other Segment Disclosures
Interest income	$	(3,112)	$	(1,024)	$	(263)
Interest expense	41,749		43,681		28,811
Other Significant Non-cash Items:
Stock-based compensation	26,491		25,559		26,818

There are no reconciling items or adjustments between segment revenues, net loss, total assets and consolidated revenues, net loss and total assets.

- Definition

The entire disclosure for reporting segments including data and tables. Reportable segments include those that meet any of the following quantitative thresholds a) it's reported revenue, including sales to external customers and intersegment sales or transfers is 10 percent or more of the combined revenue, internal and external, of all operating segments b) the absolute amount of its reported profit or loss is 10 percent or more of the greater, in absolute amount of 1) the combined reported profit of all operating segments that did not report a loss or 2) the combined reported loss of all operating segments that did report a loss c) its assets are 10 percent or more of the combined assets of all operating segments.

+ References

Reference 1: http://www.xbrl.org/2003/role/exampleRef
-Topic 280
-SubTopic 10
-Name Accounting Standards Codification
-Section 55
-Paragraph 48
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482785/280-10-55-48

Reference 2: http://www.xbrl.org/2003/role/disclosureRef
-Topic 280
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 32
-Subparagraph (f)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482810/280-10-50-32

Reference 3: http://www.xbrl.org/2003/role/disclosureRef
-Topic 270
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 1
-Subparagraph (i)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482964/270-10-50-1

Reference 4: http://www.xbrl.org/2003/role/disclosureRef
-Topic 280
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 32
-Subparagraph (ee)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482810/280-10-50-32

Reference 5: http://fasb.org/us-gaap/role/ref/otherTransitionRef
-Topic 280
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 32
-Subparagraph (d)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482810/280-10-50-32

Reference 6: http://www.xbrl.org/2003/role/exampleRef
-Topic 280
-SubTopic 10
-Name Accounting Standards Codification
-Section 55
-Paragraph 54
-Subparagraph (d)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482785/280-10-55-54

Reference 7: http://www.xbrl.org/2003/role/exampleRef
-Topic 280
-SubTopic 10
-Name Accounting Standards Codification
-Section 55
-Paragraph 47
-Subparagraph (c)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482785/280-10-55-47

Reference 8: http://www.xbrl.org/2003/role/exampleRef
-Topic 280
-SubTopic 10
-Name Accounting Standards Codification
-Section 55
-Paragraph 54
-Subparagraph (a)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482785/280-10-55-54

Reference 9: http://www.xbrl.org/2003/role/exampleRef
-Topic 280
-SubTopic 10
-Name Accounting Standards Codification
-Section 55
-Paragraph 47
-Subparagraph (a)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482785/280-10-55-47

Reference 10: http://www.xbrl.org/2003/role/exampleRef
-Topic 280
-SubTopic 10
-Name Accounting Standards Codification
-Section 55
-Paragraph 54
-Subparagraph (e)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482785/280-10-55-54

Reference 11: http://www.xbrl.org/2003/role/exampleRef
-Topic 280
-SubTopic 10
-Name Accounting Standards Codification
-Section 55
-Paragraph 47
-Subparagraph (d)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482785/280-10-55-47

Reference 12: http://www.xbrl.org/2003/role/disclosureRef
-Topic 280
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 22
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482810/280-10-50-22

Reference 13: http://www.xbrl.org/2003/role/disclosureRef
-Topic 280
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 31
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482810/280-10-50-31

Reference 14: http://www.xbrl.org/2003/role/disclosureRef
-Topic 280
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 34
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482810/280-10-50-34

Reference 15: http://www.xbrl.org/2003/role/disclosureRef
-Topic 280
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 26C
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482810/280-10-50-26C

Reference 16: http://www.xbrl.org/2003/role/disclosureRef
-Topic 280
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 26B
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482810/280-10-50-26B

Reference 17: http://www.xbrl.org/2003/role/disclosureRef
-Topic 280
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 15
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482810/280-10-50-15

Reference 18: http://www.xbrl.org/2003/role/disclosureRef
-Topic 280
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 42
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482810/280-10-50-42

Reference 19: http://www.xbrl.org/2003/role/disclosureRef
-Topic 280
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 40
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482810/280-10-50-40

Reference 20: http://www.xbrl.org/2003/role/disclosureRef
-Topic 280
-Name Accounting Standards Codification
-Publisher FASB
-URI https://asc.fasb.org/280/tableOfContent

Reference 21: http://www.xbrl.org/2003/role/disclosureRef
-Topic 280
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 26
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482810/280-10-50-26

Reference 22: http://www.xbrl.org/2003/role/disclosureRef
-Topic 280
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 41
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482810/280-10-50-41

Reference 23: http://www.xbrl.org/2003/role/disclosureRef
-Topic 280
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 21
-Subparagraph (a)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482810/280-10-50-21

Reference 24: http://www.xbrl.org/2003/role/disclosureRef
-Topic 280
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 21
-Subparagraph (b)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482810/280-10-50-21

Reference 25: http://www.xbrl.org/2003/role/disclosureRef
-Topic 280
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 32
-Subparagraph (e)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482810/280-10-50-32

+ Details

Stock-Based Compensation - Option Activity (Details) - USD ($) $ / shares in Units, shares in Thousands, $ in Thousands	12 Months Ended
	Dec. 31, 2024	Dec. 31, 2023
Number of Options
Outstanding, beginning balance (in shares)	13,337
Granted (in shares)	2,300
Exercised (in shares)	(653)
Cancelled (in shares)	(496)
Outstanding, ending balance (in shares)	14,488	13,337
Exercisable (in shares)	11,745
Weighted-Average Exercise Price
Outstanding, beginning balance (in dollars per share)	$ 10.03
Granted (in dollars per share)	10.87
Exercised (in dollars per share)	6.30
Cancelled (in dollars per share)	13.19
Outstanding, ending balance (in dollars per share)	10.17	$ 10.03
Exercisable (in dollars per share)	$ 9.96
Outstanding, weighted-average remaining contractual term	4 years 11 months 19 days	6 years 3 months 7 days
Exercisable, weighted-average remaining contractual term	4 years 5 months 8 days
Outstanding, aggregate intrinsic value	$ 19,294	$ 22,578
Exercisable, aggregate intrinsic value	$ 19,072

Property and Equipment

12 Months Ended

Dec. 31, 2024

Property, Plant and Equipment [Abstract]

Property and Equipment

Note 7. Property and Equipment

Property and equipment consisted of the following as of:


	December 31,
	2024		2023
	(in thousands)

Computer equipment and software	$	12,002	$	11,628
Furniture and fixtures	3,332		3,794
Leasehold improvements	10,565		11,756
Total property and equipment	25,899		27,178
Less accumulated depreciation	(19,241)		(17,444)
Property and equipment, net	$	6,658	$	9,734

Depreciation expense was $3.6 million, $4.6 million and $4.1 million for the years ended December 31, 2024, 2023 and 2022, respectively. During the three months ended December 31, 2023, we recorded an impairment charge of $0.2 million to leasehold improvements, which is included in impairment expense on our consolidated statements of operations and comprehensive loss (see Note 2. Summary of Significant Accounting Policies).

Consolidated Statements of Stockholders’ Equity - USD ($) $ in Thousands	Total	Cumulative Effect, Period of Adoption, Adjustment	Common Stock	Additional Paid-In Capital	Accumulated Deficit	Accumulated Deficit Cumulative Effect, Period of Adoption, Adjustment	Accumulated Other Comprehensive Loss
Beginning balance (in shares) at Dec. 31, 2021			195,384,000
Beginning balance at Dec. 31, 2021	$ 985,648		$ 2	$ 1,500,643	$ (513,230)		$ (1,767)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Issuance of common stock for Employee Stock Purchase Plan (in shares)			502,000
Issuance of common stock for Employee Stock Purchase Plan	3,366			3,366
Common stock issued upon vesting of restricted stock units (in shares)			162,000
Stock-based compensation	26,818			26,818
Stock option exercises (in shares)			351,000
Stock option exercises	1,819			1,819
Repurchase and retirement of common stock (in shares)			(4,952,000)
Repurchase and retirement of common stock	(42,994)			(42,994)
Release of valuation allowance related to prior equity transactions	283			283
Foreign currency translation gain (loss), net	(8,431)						(8,431)
Net loss	(59,816)				(59,816)
Ending balance (in shares) at Dec. 31, 2022			191,447,000
Ending balance at Dec. 31, 2022	906,693	$ (1,309)	$ 2	1,489,935	(573,046)	$ (1,309)	(10,198)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Issuance of common stock for Employee Stock Purchase Plan (in shares)			550,000
Issuance of common stock for Employee Stock Purchase Plan	3,550			3,550
Common stock issued upon vesting of restricted stock units (in shares)			1,335,000
Stock-based compensation	25,559			25,559
Stock option exercises (in shares)			482,000
Stock option exercises	2,603			2,603
Repurchase and retirement of common stock (in shares)			(6,880,000)
Repurchase and retirement of common stock	(67,621)			(67,621)
Foreign currency translation gain (loss), net	2,181						2,181
Net loss	$ (45,620)				(45,620)
Ending balance (in shares) at Dec. 31, 2023	186,934,031		186,934,000
Ending balance at Dec. 31, 2023	$ 826,036		$ 2	1,454,026	(619,975)		(8,017)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Issuance of common stock for Employee Stock Purchase Plan (in shares)			409,000
Issuance of common stock for Employee Stock Purchase Plan	$ 3,310			3,310
Common stock issued upon vesting of restricted stock units (in shares)	1,789,000
Common stock issued upon vesting of restricted stock units, net of shares withheld for employee taxes (in shares)			1,437,000
Common stock issued upon vesting of restricted stock units, net of shares withheld for employee taxes	$ (3,824)			(3,824)
Stock-based compensation	$ 26,491			26,491
Stock option exercises (in shares)	653,000		653,000
Stock option exercises	$ 4,112			4,112
Repurchase and retirement of common stock (in shares)	(5,700,000)		(5,708,000)
Repurchase and retirement of common stock	$ (57,909)			(57,909)
Foreign currency translation gain (loss), net	(6,301)
Foreign currency translation loss, net	(7,298)						(7,298)
Disposition of Fitness Solutions	997						997
Net loss	$ (41,089)				(41,089)
Ending balance (in shares) at Dec. 31, 2024	183,725,236		183,725,000
Ending balance at Dec. 31, 2024	$ 750,826		$ 2	$ 1,426,206	$ (661,064)		$ (14,318)

Leases - Narrative (Details) - USD ($) $ in Millions	3 Months Ended	12 Months Ended
Leases - Narrative (Details) - USD ($) $ in Millions	Dec. 31, 2023	Dec. 31, 2024	Dec. 31, 2023
Lessee, Lease, Description [Line Items]
Extended lease term (in years)		5 years
Impairment on right-of-use assets	$ 0.6	$ 0.4	$ 1.2
Operating Lease, Right-of-Use Asset, Statement of Financial Position [Extensible Enumeration]	Other non-current assets	Other non-current assets	Other non-current assets
Operating Lease, Liability, Current, Statement of Financial Position [Extensible Enumeration]	Accrued expenses and other	Accrued expenses and other	Accrued expenses and other
Operating Lease, Liability, Noncurrent, Statement of Financial Position [Extensible Enumeration]	Other non-current liabilities	Other non-current liabilities	Other non-current liabilities
Weighted average remaining lease term for operating leases (in years)	5 years 9 months	4 years 11 months 4 days	5 years 9 months
Operating lease, weighted average discount rate (as a percent)	5.10%	5.20%	5.10%
Minimum
Lessee, Lease, Description [Line Items]
Operating lease initial terms (in years)		1 year
Maximum
Lessee, Lease, Description [Line Items]
Operating lease initial terms (in years)		11 years

Net Loss Per Share Attributable to Common Stockholders

12 Months Ended

Dec. 31, 2024

Earnings Per Share [Abstract]

Net Loss Per Share Attributable to Common Stockholders

Note 13. Net Loss Per Share Attributable to Common Stockholders

The following table presents the calculation of basic and diluted net loss per share for the Company’s common stock as of:


	Year Ended December 31,
	2024		2023		2022
	(in thousands except per share amounts)

Numerator:


Net loss attributable to common stockholders	$	(41,089)	$	(45,620)	$	(59,816)

Denominator:
Weighted-average shares of common stock outstanding, basic and diluted	184,898		188,939		194,625

Basic and diluted net loss per share attributable to common stockholders	$	(0.22)	$	(0.24)	$	(0.31)


	December 31,
	2024	2023	2022

Outstanding stock options and unvested RSUs	18,390	16,674	18,959
Shares of common stock pursuant to ESPP	196	278	341
Total anti-dilutive outstanding potential common stock	18,586	16,952	19,300

Segment Reporting

12 Months Ended

Dec. 31, 2024

Segment Reporting [Abstract]

Segment Reporting

Note 18. Geographic Areas

The following table sets forth long-lived assets by geographic area:


	December 31,
	2024		2023
	(in thousands)

United States	$	40,252	$	41,134
International	$	10,072	$	11,111

Note 19. Segment Reporting

The Company’s chief operating decision maker (“CODM”) is the Chief Executive Officer.

The following table provides segment information for revenues, net loss and significant expenses:


	Year Ended December 31,
	2024		2023		2022
			(in thousands)




Total revenues	$	698,765	$	675,369	$	620,746

Less(1):
Employee expense	260,709		260,641		254,532
Lead generation, marketing and advertising	113,305		112,245		102,915
Communication services	22,291		29,232		29,137
Third-party commissions	21,328		22,609		21,411
Software, tools and hosting	59,219		49,997		44,534
Legal and professional fees	46,060		33,837		31,384
Loss on sale and impairments	39,709		6,325		—
Other segment items(2)	47,068		53,856		56,626
Depreciation and amortization	88,824		104,201		110,801
Interest and other expense, net	35,559		46,407		33,902
Income tax expense (benefit)	5,782		1,639		(4,680)
Total expenses	739,854		720,989		680,562
Net loss	$	(41,089)	$	(45,620)	$	(59,816)






(1) The significant expense categories and amounts align with information that is regularly reviewed by the CODM.
(2) Other segment items include corporate overhead expenses, transaction-related and other non-recurring or unusual costs, facility expenses, bad debt and other miscellaneous cost of services.

	Year Ended December 31,
	2024		2023		2022
			(in thousands)
Other Segment Disclosures
Interest income	$	(3,112)	$	(1,024)	$	(263)
Interest expense	41,749		43,681		28,811
Other Significant Non-cash Items:
Stock-based compensation	26,491		25,559		26,818

There are no reconciling items or adjustments between segment revenues, net loss, total assets and consolidated revenues, net loss and total assets.

- Definition

+ References

+ Details

Intangible Assets - Future Amortization (Details) - USD ($) $ in Thousands	Dec. 31, 2024	Dec. 31, 2023
Finite-Lived Intangible Assets, Net, Amortization Expense, Fiscal Year Maturity [Abstract]
2024	$ 59,206
2025	46,094
2026	35,372
2027	28,082
2028	19,651
Thereafter	38,435
Net Book Value	$ 226,840	$ 315,519

Summary of Significant Accounting Policies - Narrative (Details) - USD ($) $ in Thousands	3 Months Ended		12 Months Ended
	Dec. 31, 2024	Dec. 31, 2023	Dec. 31, 2024	Dec. 31, 2023	Dec. 31, 2022
Concentration Risk [Line Items]
Long-lived asset impairment charge		$ 5,100
Impairment of intangible assets		$ 3,100
Impairment, Intangible Asset, Statement of Income or Comprehensive Income [Extensible Enumeration]		Loss on sale and impairments
Impairment on right-of-use assets		$ 600	$ 400	$ 1,200
Goodwill impairment loss	$ 28,100		34,468
Lead generation, marketing and advertising			24,400	$ 23,700	$ 21,400
Disposal Group, Disposed of by Sale, Not Discontinued Operations \| North American Fitness Solutions
Concentration Risk [Line Items]
Goodwill impairment loss			$ 6,400
Capitalized Software
Concentration Risk [Line Items]
Estimated useful life (in years)	5 years		5 years

Intangible Assets - Narrative (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2024	Dec. 31, 2023	Dec. 31, 2022
Goodwill and Intangible Assets Disclosure [Abstract]
Amortization	$ 74.9	$ 91.2	$ 101.0
Weighted average useful life of acquired intangible assets (in years)	7 years 2 months 12 days	8 years 7 months 6 days	9 years 7 months 6 days

Intangible Assets - Summary (Details) - USD ($) $ in Thousands	3 Months Ended
	Dec. 31, 2023	Dec. 31, 2024
Finite-Lived Intangible Assets [Line Items]
Gross Carrying Value	$ 753,425	$ 716,420
Accumulated Amortization	437,906	489,580
Net Book Value	$ 315,519	226,840
Impairment, Intangible Asset, Finite-Lived, Statement of Income or Comprehensive Income [Extensible Enumeration]	Loss on sale and impairments
Customer relationships
Finite-Lived Intangible Assets [Line Items]
Gross Carrying Value	$ 605,908	574,362
Accumulated Amortization	336,558	376,010
Net Book Value	269,350	$ 198,352
Impairment of finite-lived intangible assets	$ 2,700
Customer relationships \| Minimum
Finite-Lived Intangible Assets [Line Items]
Useful Life	3 years	5 years
Customer relationships \| Maximum
Finite-Lived Intangible Assets [Line Items]
Useful Life	20 years	20 years
Developed technology
Finite-Lived Intangible Assets [Line Items]
Gross Carrying Value	$ 106,482	$ 102,395
Accumulated Amortization	74,717	83,878
Net Book Value	31,765	$ 18,517
Impairment of finite-lived intangible assets	$ 300
Developed technology \| Minimum
Finite-Lived Intangible Assets [Line Items]
Useful Life	2 years	5 years
Developed technology \| Maximum
Finite-Lived Intangible Assets [Line Items]
Useful Life	12 years	12 years
Trade names
Finite-Lived Intangible Assets [Line Items]
Gross Carrying Value	$ 38,627	$ 37,287
Accumulated Amortization	24,293	27,325
Net Book Value	14,334	$ 9,962
Impairment of finite-lived intangible assets	$ 100
Trade names \| Minimum
Finite-Lived Intangible Assets [Line Items]
Useful Life	3 years	3 years
Trade names \| Maximum
Finite-Lived Intangible Assets [Line Items]
Useful Life	10 years	10 years
Non-compete agreements
Finite-Lived Intangible Assets [Line Items]
Useful Life		5 years
Gross Carrying Value	$ 2,408	$ 2,376
Accumulated Amortization	2,338	2,367
Net Book Value	$ 70	$ 9
Non-compete agreements \| Minimum
Finite-Lived Intangible Assets [Line Items]
Useful Life	2 years
Non-compete agreements \| Maximum
Finite-Lived Intangible Assets [Line Items]
Useful Life	5 years

Segment Reporting (Tables)

12 Months Ended

Dec. 31, 2024

Segment Reporting [Abstract]

Schedule of Segment Information

The following table provides segment information for revenues, net loss and significant expenses:


	Year Ended December 31,
	2024		2023		2022
			(in thousands)




Total revenues	$	698,765	$	675,369	$	620,746

Less(1):
Employee expense	260,709		260,641		254,532
Lead generation, marketing and advertising	113,305		112,245		102,915
Communication services	22,291		29,232		29,137
Third-party commissions	21,328		22,609		21,411
Software, tools and hosting	59,219		49,997		44,534
Legal and professional fees	46,060		33,837		31,384
Loss on sale and impairments	39,709		6,325		—
Other segment items(2)	47,068		53,856		56,626
Depreciation and amortization	88,824		104,201		110,801
Interest and other expense, net	35,559		46,407		33,902
Income tax expense (benefit)	5,782		1,639		(4,680)
Total expenses	739,854		720,989		680,562
Net loss	$	(41,089)	$	(45,620)	$	(59,816)






(1) The significant expense categories and amounts align with information that is regularly reviewed by the CODM.
(2) Other segment items include corporate overhead expenses, transaction-related and other non-recurring or unusual costs, facility expenses, bad debt and other miscellaneous cost of services.

	Year Ended December 31,
	2024		2023		2022
			(in thousands)
Other Segment Disclosures
Interest income	$	(3,112)	$	(1,024)	$	(263)
Interest expense	41,749		43,681		28,811
Other Significant Non-cash Items:
Stock-based compensation	26,491		25,559		26,818

Stock-Based Compensation - Narrative (Details) - USD ($) $ / shares in Units, $ in Thousands			12 Months Ended
	Jan. 01, 2023	Jul. 06, 2021	Dec. 31, 2024	Dec. 31, 2023	Dec. 31, 2022
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Stock-based compensation expense			$ 26,491	$ 25,559	$ 26,818
Time-Based Option
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Expiration period (in years)			10 years
Options granted, weighted-average grant date fair value (in dollars per share)			$ 5.31	$ 0	$ 5.76
Unrecognized compensation expense			$ 8,700
Period of recognition			2 years 10 months 6 days
Time-Based Option \| Tranche One
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Vesting percentage (as a percent)			25.00%
Vesting period (in years)			1 year
Time-Based Option \| Tranche Two
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Vesting period (in years)			3 years
Time-Based Option \| Tranche Three
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Vesting period (in years)			4 years
Stock Options
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Stock-based compensation expense			$ 5,800	$ 11,500	$ 19,300
Options exercised, intrinsic value			$ 2,800	2,200	2,300
Performance-Based Option
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Expiration period (in years)			10 years
Stock-based compensation expense			$ 17,400
Performance-Based Option \| Tranche One
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Initial public offering price for awards to vest (at least) (in dollars per share)			$ 27.41
Performance-Based Option \| Tranche Two
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Initial public offering price for awards to vest (at least) (in dollars per share)			$ 36.54
Time Vesting RSUs
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Vesting period (in years)			4 years
Stock-based compensation expense			$ 19,700	12,800	6,000
Unrecognized compensation expense			$ 35,200
Period of recognition			2 years 8 months 26 days
Time Vesting RSUs \| Tranche One
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Vesting percentage (as a percent)			25.00%
Vesting period (in years)			1 year
Time Vesting RSUs \| Tranche Two
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Vesting period (in years)			3 years
2021 Incentive Award Plan
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Shares reserved for issuance (in shares)		22,000,000
Percentage of stock outstanding (as a percent)		3.00%
Additional shares reserved for issuance (in shares)	5,500,000
2021 Employee Stock Purchase Plan
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Shares reserved for issuance (in shares)		4,500,000
Percentage of stock outstanding (as a percent)		1.00%
Stock-based compensation expense			$ 1,000	$ 1,300	$ 1,500
2021 Employee Stock Purchase Plan \| Maximum
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Shares reserved for issuance (in shares)		60,000,000

Leases (Tables)

12 Months Ended

Dec. 31, 2024

Leases [Abstract]

Schedule of Lease Cost and Supplemental Cash Flow, Balance Sheet Information

The components of lease expense are as follows:



	Year Ended December 31,
	2024		2023
	(in thousands)
Operating lease cost	$	4,209	$	6,419
Variable lease cost	2,434		2,046
Short-term lease cost	448		356
Total lease cost	$	7,091	$	8,821

Supplemental cash flow information related to leases is as follows:



	Year Ended December 31,
	2024		2023
	(in thousands)

Cash paid for operating lease liabilities	$	4,658	$	6,218


Operating lease assets obtained in exchange for operating lease liabilities	$	1,078	$	1,602



	Year Ended December 31,
	2024		2023
	(in thousands)

Operating lease right-of-use assets	$	10,944	$	15,861

Current operating lease liabilities	3,443		3,789
Long-term operating lease liabilities	13,568		19,400
Total operating lease liabilities	$	17,011	$	23,189

Schedule of Future Undiscounted Cash Flows


Year ended December 31,
2025	$	4,502
2026	4,294
2027	3,441
2028	2,773
2029	2,481
Thereafter	2,254
Total lease payments	19,745
Less: imputed interest	2,734
Total present value of lease liabilities	$	17,011

Long-Term Debt - Schedule of Interest Rate Swap Agreements Connection With Credit Facilities (Details) - USD ($) $ in Thousands	Sep. 20, 2024	Mar. 31, 2023	Oct. 31, 2022
Initial Swap
Debt Instrument [Line Items]
Fixed interest rate (as a percent)			4.212%
Notional amount			$ 200,000,000
Asset (Liability) Fair Value			$ (947)
Second Swap
Debt Instrument [Line Items]
Fixed interest rate (as a percent)		3.951%
Notional amount		$ 100,000,000
Asset (Liability) Fair Value		$ 232
Third Swap
Debt Instrument [Line Items]
Fixed interest rate (as a percent)	3.395%
Notional amount	$ 125,000,000
Asset (Liability) Fair Value	$ 2,210

- Definition

Line items represent financial concepts included in a table. These concepts are used to disclose reportable information associated with domain members defined in one or many axes to the table.

+ References

Reference 1: http://www.xbrl.org/2003/role/exampleRef
-Topic 835
-SubTopic 30
-Name Accounting Standards Codification
-Section 55
-Paragraph 8
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482949/835-30-55-8

Reference 2: http://www.xbrl.org/2009/role/commonPracticeRef
-Topic 235
-SubTopic 10
-Name Accounting Standards Codification
-Section S99
-Paragraph 1
-Subparagraph (SX 210.4-08(f))
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147480678/235-10-S99-1

Reference 3: http://www.xbrl.org/2003/role/disclosureRef
-Topic 235
-SubTopic 10
-Name Accounting Standards Codification
-Section S99
-Paragraph 3
-Subparagraph (SX 210.12-04(a))
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147480678/235-10-S99-3

Reference 4: http://www.xbrl.org/2003/role/disclosureRef
-Topic 470
-SubTopic 20
-Name Accounting Standards Codification
-Section 50
-Paragraph 1B
-Subparagraph (a)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147481139/470-20-50-1B

Reference 5: http://www.xbrl.org/2003/role/exampleRef
-Topic 470
-SubTopic 20
-Name Accounting Standards Codification
-Section 55
-Paragraph 69B
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147481568/470-20-55-69B

Reference 6: http://www.xbrl.org/2003/role/exampleRef
-Topic 470
-SubTopic 20
-Name Accounting Standards Codification
-Section 55
-Paragraph 69C
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147481568/470-20-55-69C

Reference 7: http://www.xbrl.org/2003/role/exampleRef
-Topic 470
-SubTopic 20
-Name Accounting Standards Codification
-Section 55
-Paragraph 69E
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147481568/470-20-55-69E

Reference 8: http://www.xbrl.org/2003/role/exampleRef
-Topic 470
-SubTopic 20
-Name Accounting Standards Codification
-Section 55
-Paragraph 69F
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147481568/470-20-55-69F

Reference 9: http://www.xbrl.org/2003/role/disclosureRef
-Topic 470
-SubTopic 20
-Name Accounting Standards Codification
-Section 50
-Paragraph 1B
-Subparagraph (b)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147481139/470-20-50-1B

Reference 10: http://www.xbrl.org/2003/role/disclosureRef
-Topic 470
-SubTopic 20
-Name Accounting Standards Codification
-Section 50
-Paragraph 1B
-Subparagraph (c)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147481139/470-20-50-1B

Reference 11: http://www.xbrl.org/2003/role/exampleRef
-Topic 470
-SubTopic 20
-Name Accounting Standards Codification
-Section 50
-Paragraph 1B
-Subparagraph (d)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147481139/470-20-50-1B

Reference 12: http://www.xbrl.org/2003/role/disclosureRef
-Topic 470
-SubTopic 20
-Name Accounting Standards Codification
-Section 50
-Paragraph 1B
-Subparagraph (e)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147481139/470-20-50-1B

Reference 13: http://www.xbrl.org/2003/role/disclosureRef
-Topic 470
-SubTopic 20
-Name Accounting Standards Codification
-Section 50
-Paragraph 1B
-Subparagraph (f)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147481139/470-20-50-1B

Reference 14: http://www.xbrl.org/2003/role/disclosureRef
-Topic 470
-SubTopic 20
-Name Accounting Standards Codification
-Section 50
-Paragraph 1B
-Subparagraph (h)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147481139/470-20-50-1B

Reference 15: http://www.xbrl.org/2003/role/disclosureRef
-Topic 470
-SubTopic 20
-Name Accounting Standards Codification
-Section 50
-Paragraph 1D
-Subparagraph (a)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147481139/470-20-50-1D

Reference 16: http://www.xbrl.org/2003/role/disclosureRef
-Topic 470
-SubTopic 20
-Name Accounting Standards Codification
-Section 50
-Paragraph 1D
-Subparagraph (b)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147481139/470-20-50-1D

Reference 17: http://www.xbrl.org/2003/role/disclosureRef
-Topic 470
-SubTopic 20
-Name Accounting Standards Codification
-Section 50
-Paragraph 1D
-Subparagraph (c)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147481139/470-20-50-1D

Reference 18: http://www.xbrl.org/2003/role/disclosureRef
-Topic 470
-SubTopic 20
-Name Accounting Standards Codification
-Section 50
-Paragraph 1E
-Subparagraph (a)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147481139/470-20-50-1E

Reference 19: http://www.xbrl.org/2003/role/disclosureRef
-Topic 470
-SubTopic 20
-Name Accounting Standards Codification
-Section 50
-Paragraph 1E
-Subparagraph (c)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147481139/470-20-50-1E

Reference 20: http://www.xbrl.org/2003/role/disclosureRef
-Topic 470
-SubTopic 20
-Name Accounting Standards Codification
-Section 50
-Paragraph 1E
-Subparagraph (d)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147481139/470-20-50-1E

Reference 21: http://www.xbrl.org/2003/role/disclosureRef
-Topic 470
-SubTopic 20
-Name Accounting Standards Codification
-Section 50
-Paragraph 1F
-Subparagraph (a)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147481139/470-20-50-1F

Reference 22: http://www.xbrl.org/2003/role/disclosureRef
-Topic 470
-SubTopic 20
-Name Accounting Standards Codification
-Section 50
-Paragraph 1F
-Subparagraph (b)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147481139/470-20-50-1F

Reference 23: http://www.xbrl.org/2003/role/disclosureRef
-Topic 470
-SubTopic 20
-Name Accounting Standards Codification
-Section 50
-Paragraph 1F
-Subparagraph (b)(1)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147481139/470-20-50-1F

Reference 24: http://www.xbrl.org/2003/role/disclosureRef
-Topic 470
-SubTopic 20
-Name Accounting Standards Codification
-Section 50
-Paragraph 1F
-Subparagraph (b)(2)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147481139/470-20-50-1F

Reference 25: http://www.xbrl.org/2003/role/disclosureRef
-Topic 470
-SubTopic 20
-Name Accounting Standards Codification
-Section 50
-Paragraph 1I
-Subparagraph (c)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147481139/470-20-50-1I

Reference 26: http://www.xbrl.org/2009/role/commonPracticeRef
-Topic 835
-SubTopic 30
-Name Accounting Standards Codification
-Section 45
-Paragraph 2
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482925/835-30-45-2

Reference 27: http://www.xbrl.org/2009/role/commonPracticeRef
-Topic 835
-SubTopic 30
-Name Accounting Standards Codification
-Section 50
-Paragraph 1
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482900/835-30-50-1

+ Details

Goodwill (Details) - USD ($) $ in Thousands	3 Months Ended	12 Months Ended
Goodwill (Details) - USD ($) $ in Thousands	Dec. 31, 2024	Dec. 31, 2024	Dec. 31, 2023
Goodwill [Roll Forward]
Beginning balance		$ 927,431	$ 914,082
Acquired goodwill			12,497
Impairments	$ (28,100)	(34,468)
Effect of foreign currency exchange rate changes		(6,659)	852
Ending balance	$ 886,304	$ 886,304	$ 927,431

- Definition

Amount, after accumulated impairment loss, of asset representing future economic benefit arising from other asset acquired in business combination or from joint venture formation or both, that is not individually identified and separately recognized.

+ References

Reference 1: http://www.xbrl.org/2003/role/exampleRef
-Topic 280
-SubTopic 10
-Name Accounting Standards Codification
-Section 55
-Paragraph 49
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482785/280-10-55-49

Reference 2: http://www.xbrl.org/2003/role/exampleRef
-Topic 350
-SubTopic 20
-Name Accounting Standards Codification
-Section 55
-Paragraph 24
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482548/350-20-55-24

Reference 3: http://www.xbrl.org/2003/role/exampleRef
-Topic 820
-SubTopic 10
-Name Accounting Standards Codification
-Section 55
-Paragraph 100
-Subparagraph (d)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482078/820-10-55-100

Reference 4: http://www.xbrl.org/2003/role/exampleRef
-Topic 852
-SubTopic 10
-Name Accounting Standards Codification
-Section 55
-Paragraph 10
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147481372/852-10-55-10

Reference 5: http://www.xbrl.org/2003/role/disclosureRef
-Topic 210
-SubTopic 10
-Name Accounting Standards Codification
-Section S99
-Paragraph 1
-Subparagraph (SX 210.5-02(15))
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147480566/210-10-S99-1

Reference 6: http://www.xbrl.org/2003/role/disclosureRef
-Topic 350
-SubTopic 20
-Name Accounting Standards Codification
-Section 45
-Paragraph 1
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482598/350-20-45-1

Reference 7: http://www.xbrl.org/2009/role/commonPracticeRef
-Topic 350
-SubTopic 20
-Name Accounting Standards Codification
-Section 50
-Paragraph 1
-Subparagraph (a)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482573/350-20-50-1

Reference 8: http://www.xbrl.org/2009/role/commonPracticeRef
-Topic 350
-SubTopic 20
-Name Accounting Standards Codification
-Section 50
-Paragraph 1
-Subparagraph (h)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482573/350-20-50-1

Reference 9: http://www.xbrl.org/2003/role/disclosureRef
-Topic 942
-SubTopic 210
-Name Accounting Standards Codification
-Section S99
-Paragraph 1
-Subparagraph (SX 210.9-03(10)(1))
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147478546/942-210-S99-1

+ Details

Net Loss Per Share Attributable to Common Stockholders - Antidilutive Common Stock Excluded from Computation of Diluted Net Loss Per Share (Details) - shares	12 Months Ended
	Dec. 31, 2024	Dec. 31, 2023	Dec. 31, 2022
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Total anti-dilutive outstanding potential common stock (in shares)	18,586,000	16,952,000	19,300,000
Outstanding stock options and unvested RSUs
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Total anti-dilutive outstanding potential common stock (in shares)	18,390,000	16,674,000	18,959,000
Shares of common stock pursuant to ESPP
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Total anti-dilutive outstanding potential common stock (in shares)	196,000	278,000	341,000

Fair Value of Financial Instruments - Financial Assets and Liabilities at Fair Value On a Recurring Basis (Details) - Fair Value, Recurring - USD ($) $ in Thousands	Dec. 31, 2024	Dec. 31, 2023
Money market
Asset:
Cash equivalents	$ 9,324	$ 764
Money market \| Level 1
Asset:
Cash equivalents	9,324	764
Money market \| Level 2
Asset:
Cash equivalents	0	0
Money market \| Level 3
Asset:
Cash equivalents	0	0
Interest rate swaps
Asset:
Interest rate swaps	2,443
Liability:
Interest rate swaps	947	4,889
Interest rate swaps \| Level 1
Asset:
Interest rate swaps	0
Liability:
Interest rate swaps	0	0
Interest rate swaps \| Level 2
Asset:
Interest rate swaps	2,443
Liability:
Interest rate swaps	947	4,889
Interest rate swaps \| Level 3
Asset:
Interest rate swaps	0
Liability:
Interest rate swaps	$ 0	$ 0

Commitments and Contingencies - Narrative (Details) - USD ($) $ in Millions	Dec. 31, 2024	Dec. 31, 2023
Commitments and Contingencies Disclosure [Abstract]
Sales and use tax liability	$ 10.7	$ 10.9

Income Taxes - Deferred Tax Assets and Liabilities (Details) - USD ($) $ in Thousands	Dec. 31, 2024	Dec. 31, 2023	Dec. 31, 2022
Deferred tax assets:
Net operating losses	$ 29,277	$ 35,484
163(j) interest limitation	33,187	27,143
Reserves and accrued expenses	6,571	8,175
Property and equipment depreciation	4,434	1,462
Stock-based compensation	2,802	3,193
Lease liability	4,240	5,837
Capital loss carryforward	10,795	0
Other	2,974	2,589
Total deferred tax assets	94,280	83,883
Less: valuation allowance	(64,870)	(51,904)	$ (47,756)
Net deferred tax assets	29,410	31,979
Deferred tax liabilities:
Intangible assets	(28,029)	(29,263)
Property and equipment depreciation	(1,245)	(1,288)
Capitalized expenses	(4,951)	(4,678)
Operating lease right-of-use assets	(2,736)	(3,963)
Other	(1,039)	(364)
Total deferred tax liabilities	(38,000)	(39,556)
Net deferred tax liabilities	$ (8,590)	$ (7,577)

Acquisitions and Dispositions - Estimated Fair Values of Consideration Transferred, Assets Acquired and Liabilities Assumed (Details) - USD ($) $ in Thousands	Aug. 10, 2023	Dec. 31, 2024	Dec. 31, 2023	Dec. 31, 2022
Net assets acquired:
Goodwill		$ 886,304	$ 927,431	$ 914,082
Norman’s Dojo Inc. (“Kickserv”)
Business Acquisition [Line Items]
Cash	$ 14,974
Net assets acquired:
Prepaid expenses and other current assets	51
Intangibles—definite lived	3,155
Goodwill	12,497
Accounts payable, accrued expenses and other	(11)
Deferred tax liability, net	(397)
Deferred revenue	(274)
Other non-current liabilities	(47)
Total net assets acquired	$ 14,974

Revenue - Narrative (Details) - USD ($) $ in Millions	12 Months Ended
Revenue - Narrative (Details) - USD ($) $ in Millions	Dec. 31, 2024	Dec. 31, 2023	Dec. 31, 2022
Disaggregation of Revenue [Line Items]
Revenue recognized	$ 24.1	$ 22.9
Cost to obtain contracts amortization period (in years)	5 years
Short-term assets	$ 10.2	8.6
Long-term assets	18.5	17.9
Sales and marketing
Disaggregation of Revenue [Line Items]
Amortization expense	6.7	5.7	$ 4.3
Cost of revenues
Disaggregation of Revenue [Line Items]
Amortization expense	$ 3.1	$ 2.3	$ 1.7

- Definition

Line items represent financial concepts included in a table. These concepts are used to disclose reportable information associated with domain members defined in one or many axes to the table.

+ References + Details

Geographic Areas (Tables)

12 Months Ended

Dec. 31, 2024

Geographic Areas, Long-Lived Assets [Abstract]

Schedule of Long-Lived Assets by Geographic Areas

The following table sets forth long-lived assets by geographic area:


	December 31,
	2024		2023
	(in thousands)

United States	$	40,252	$	41,134
International	$	10,072	$	11,111

Long-Term Debt - Maturities (Details) $ in Thousands	Dec. 31, 2024 USD ($)
Debt Disclosure [Abstract]
2025	$ 5,500
2026	5,500
2027	5,500
2028	515,625
2029	0
Thereafter	0
Total aggregate maturities of the Company’s debt	$ 532,125

Pay vs Performance Disclosure - USD ($) $ in Thousands	12 Months Ended
Pay vs Performance Disclosure - USD ($) $ in Thousands	Dec. 31, 2024	Dec. 31, 2023	Dec. 31, 2022
Pay vs Performance Disclosure
Net Income (Loss)	$ (41,089)	$ (45,620)	$ (59,816)

- Definition

The portion of profit or loss for the period, net of income taxes, which is attributable to the parent.

+ References

+ Details

Revenue - Remaining Performance Obligations (Details) $ in Millions	Dec. 31, 2024 USD ($)
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Remaining performance obligation, amount	$ 20.2
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2025-01-01
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Remaining performance obligation (as a percent)	60.00%
Remaining performance obligation, expected timing of satisfaction	1 year
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2026-01-01
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Remaining performance obligation (as a percent)	29.00%
Remaining performance obligation, expected timing of satisfaction	2 years
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2027-01-01
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Remaining performance obligation (as a percent)	9.00%
Remaining performance obligation, expected timing of satisfaction	3 years

Consolidated Statements of Stockholders’ Equity (Parenthetical)	12 Months Ended
	Dec. 31, 2022
Statement of Stockholders' Equity [Abstract]
Accounting Standards Update [Extensible Enumeration]	Accounting Standards Update 2016-13 [Member]

- Definition

Indicates amendment to accounting standards.

+ References

Reference 1: http://www.xbrl.org/2003/role/disclosureRef
-Topic 280
-SubTopic 10
-Name Accounting Standards Codification
-Section 65
-Paragraph 1
-Subparagraph (b)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147476173/280-10-65-1

Reference 2: http://www.xbrl.org/2003/role/disclosureRef
-Topic 280
-SubTopic 10
-Name Accounting Standards Codification
-Section 65
-Paragraph 1
-Subparagraph (a)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147476173/280-10-65-1

Reference 3: http://www.xbrl.org/2003/role/disclosureRef
-Topic 250
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 1
-Subparagraph (b)(4)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147483443/250-10-50-1

Reference 4: http://www.xbrl.org/2003/role/disclosureRef
-Topic 740
-SubTopic 10
-Name Accounting Standards Codification
-Section 65
-Paragraph 9
-Subparagraph (d)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482615/740-10-65-9

Reference 5: http://www.xbrl.org/2003/role/disclosureRef
-Topic 740
-SubTopic 10
-Name Accounting Standards Codification
-Section 65
-Paragraph 9
-Subparagraph (c)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482615/740-10-65-9

Reference 6: http://www.xbrl.org/2003/role/disclosureRef
-Topic 740
-SubTopic 10
-Name Accounting Standards Codification
-Section 65
-Paragraph 9
-Subparagraph (a)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482615/740-10-65-9

Reference 7: http://www.xbrl.org/2003/role/disclosureRef
-Topic 105
-SubTopic 10
-Name Accounting Standards Codification
-Section 65
-Paragraph 7
-Subparagraph (a)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147479343/105-10-65-7

Reference 8: http://www.xbrl.org/2003/role/disclosureRef
-Topic 805
-SubTopic 60
-Name Accounting Standards Codification
-Section 65
-Paragraph 1
-Subparagraph (g)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147476176/805-60-65-1

Reference 9: http://www.xbrl.org/2003/role/disclosureRef
-Topic 805
-SubTopic 60
-Name Accounting Standards Codification
-Section 65
-Paragraph 1
-Subparagraph (d)(1)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147476176/805-60-65-1

Reference 10: http://www.xbrl.org/2003/role/disclosureRef
-Topic 805
-SubTopic 60
-Name Accounting Standards Codification
-Section 65
-Paragraph 1
-Subparagraph (d)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147476176/805-60-65-1

Reference 11: http://www.xbrl.org/2003/role/disclosureRef
-Topic 805
-SubTopic 60
-Name Accounting Standards Codification
-Section 65
-Paragraph 1
-Subparagraph (a)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147476176/805-60-65-1

Reference 12: http://www.xbrl.org/2003/role/disclosureRef
-Topic 805
-SubTopic 60
-Name Accounting Standards Codification
-Section 65
-Paragraph 1
-Subparagraph (b)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147476176/805-60-65-1

Reference 13: http://www.xbrl.org/2003/role/disclosureRef
-Topic 848
-SubTopic 10
-Name Accounting Standards Codification
-Section 65
-Paragraph 2
-Subparagraph (a)(2)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147483550/848-10-65-2

Reference 14: http://www.xbrl.org/2003/role/disclosureRef
-Topic 944
-SubTopic 40
-Name Accounting Standards Codification
-Section 65
-Paragraph 2
-Subparagraph (g)(1)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147480016/944-40-65-2

Reference 15: http://www.xbrl.org/2003/role/disclosureRef
-Topic 740
-SubTopic 323
-Name Accounting Standards Codification
-Section 65
-Paragraph 2
-Subparagraph (g)(2)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147478666/740-323-65-2

Reference 16: http://www.xbrl.org/2003/role/disclosureRef
-Topic 740
-SubTopic 323
-Name Accounting Standards Codification
-Section 65
-Paragraph 2
-Subparagraph (e)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147478666/740-323-65-2

Reference 17: http://www.xbrl.org/2003/role/disclosureRef
-Topic 740
-SubTopic 323
-Name Accounting Standards Codification
-Section 65
-Paragraph 2
-Subparagraph (g)(4)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147478666/740-323-65-2

Reference 18: http://www.xbrl.org/2003/role/disclosureRef
-Topic 740
-SubTopic 323
-Name Accounting Standards Codification
-Section 65
-Paragraph 2
-Subparagraph (g)(3)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147478666/740-323-65-2

Reference 19: http://www.xbrl.org/2003/role/disclosureRef
-Topic 740
-SubTopic 323
-Name Accounting Standards Codification
-Section 65
-Paragraph 2
-Subparagraph (d)(2)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147478666/740-323-65-2

Reference 20: http://www.xbrl.org/2003/role/disclosureRef
-Topic 740
-SubTopic 323
-Name Accounting Standards Codification
-Section 65
-Paragraph 2
-Subparagraph (d)(1)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147478666/740-323-65-2

Reference 21: http://www.xbrl.org/2003/role/disclosureRef
-Topic 740
-SubTopic 323
-Name Accounting Standards Codification
-Section 65
-Paragraph 2
-Subparagraph (c)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147478666/740-323-65-2

Reference 22: http://www.xbrl.org/2003/role/disclosureRef
-Topic 740
-SubTopic 323
-Name Accounting Standards Codification
-Section 65
-Paragraph 2
-Subparagraph (b)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147478666/740-323-65-2

Reference 23: http://www.xbrl.org/2003/role/disclosureRef
-Topic 740
-SubTopic 323
-Name Accounting Standards Codification
-Section 65
-Paragraph 2
-Subparagraph (a)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147478666/740-323-65-2

Reference 24: http://www.xbrl.org/2003/role/disclosureRef
-Topic 848
-SubTopic 10
-Name Accounting Standards Codification
-Section 65
-Paragraph 2
-Subparagraph (a)(3)(iii)(03)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147483550/848-10-65-2

Reference 25: http://www.xbrl.org/2003/role/disclosureRef
-Topic 848
-SubTopic 10
-Name Accounting Standards Codification
-Section 65
-Paragraph 2
-Subparagraph (a)(3)(iii)(01)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147483550/848-10-65-2

Reference 26: http://www.xbrl.org/2003/role/disclosureRef
-Topic 848
-SubTopic 10
-Name Accounting Standards Codification
-Section 65
-Paragraph 2
-Subparagraph (a)(1)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147483550/848-10-65-2

Reference 27: http://www.xbrl.org/2003/role/disclosureRef
-Topic 848
-SubTopic 10
-Name Accounting Standards Codification
-Section 65
-Paragraph 2
-Subparagraph (a)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147483550/848-10-65-2

Reference 28: http://www.xbrl.org/2003/role/disclosureRef
-Topic 848
-SubTopic 10
-Name Accounting Standards Codification
-Section 65
-Paragraph 1
-Subparagraph (a)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147483550/848-10-65-1

Reference 29: http://www.xbrl.org/2003/role/disclosureRef
-Topic 842
-SubTopic 10
-Name Accounting Standards Codification
-Section 65
-Paragraph 8
-Subparagraph (a)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147479832/842-10-65-8

Reference 30: http://www.xbrl.org/2003/role/disclosureRef
-Topic 405
-SubTopic 50
-Name Accounting Standards Codification
-Section 65
-Paragraph 1
-Subparagraph (a)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147477123/405-50-65-1

Reference 31: http://www.xbrl.org/2003/role/disclosureRef
-Topic 820
-SubTopic 10
-Name Accounting Standards Codification
-Section 65
-Paragraph 13
-Subparagraph (a)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482477/820-10-65-13

Reference 32: http://www.xbrl.org/2003/role/disclosureRef
-Topic 820
-SubTopic 10
-Name Accounting Standards Codification
-Section 65
-Paragraph 13
-Subparagraph (b)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482477/820-10-65-13

Reference 33: http://www.xbrl.org/2003/role/disclosureRef
-Topic 326
-SubTopic 10
-Name Accounting Standards Codification
-Section 65
-Paragraph 5
-Subparagraph (a)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147479654/326-10-65-5

Reference 34: http://www.xbrl.org/2003/role/disclosureRef
-Topic 326
-SubTopic 10
-Name Accounting Standards Codification
-Section 65
-Paragraph 5
-Subparagraph (b)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147479654/326-10-65-5

Reference 35: http://www.xbrl.org/2003/role/disclosureRef
-Topic 326
-SubTopic 10
-Name Accounting Standards Codification
-Section 65
-Paragraph 5
-Subparagraph (b)(1)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147479654/326-10-65-5

Reference 36: http://www.xbrl.org/2003/role/disclosureRef
-Topic 815
-SubTopic 20
-Name Accounting Standards Codification
-Section 65
-Paragraph 6
-Subparagraph (a)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147480528/815-20-65-6

Reference 37: http://www.xbrl.org/2003/role/disclosureRef
-Topic 815
-SubTopic 20
-Name Accounting Standards Codification
-Section 65
-Paragraph 6
-Subparagraph (b)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147480528/815-20-65-6

Reference 38: http://www.xbrl.org/2003/role/disclosureRef
-Topic 815
-SubTopic 20
-Name Accounting Standards Codification
-Section 65
-Paragraph 6
-Subparagraph (c)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147480528/815-20-65-6

Reference 39: http://www.xbrl.org/2003/role/disclosureRef
-Topic 805
-SubTopic 20
-Name Accounting Standards Codification
-Section 65
-Paragraph 3
-Subparagraph (a)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147479845/805-20-65-3

Reference 40: http://www.xbrl.org/2003/role/disclosureRef
-Topic 805
-SubTopic 20
-Name Accounting Standards Codification
-Section 65
-Paragraph 3
-Subparagraph (b)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147479845/805-20-65-3

Reference 41: http://www.xbrl.org/2003/role/disclosureRef
-Topic 805
-SubTopic 20
-Name Accounting Standards Codification
-Section 65
-Paragraph 3
-Subparagraph (d)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147479845/805-20-65-3

Reference 42: http://www.xbrl.org/2003/role/disclosureRef
-Topic 105
-SubTopic 10
-Name Accounting Standards Codification
-Section 65
-Paragraph 6
-Subparagraph (a)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147479343/105-10-65-6

Reference 43: http://www.xbrl.org/2003/role/disclosureRef
-Topic 105
-SubTopic 10
-Name Accounting Standards Codification
-Section 65
-Paragraph 6
-Subparagraph (b)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147479343/105-10-65-6

Reference 44: http://www.xbrl.org/2003/role/disclosureRef
-Topic 105
-SubTopic 10
-Name Accounting Standards Codification
-Section 65
-Paragraph 6
-Subparagraph (c)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147479343/105-10-65-6

Reference 45: http://www.xbrl.org/2003/role/disclosureRef
-Topic 105
-SubTopic 10
-Name Accounting Standards Codification
-Section 65
-Paragraph 6
-Subparagraph (d)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147479343/105-10-65-6

Reference 46: http://www.xbrl.org/2003/role/disclosureRef
-Topic 105
-SubTopic 10
-Name Accounting Standards Codification
-Section 65
-Paragraph 6
-Subparagraph (e)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147479343/105-10-65-6

Reference 47: http://www.xbrl.org/2003/role/disclosureRef
-Topic 944
-SubTopic 40
-Name Accounting Standards Codification
-Section 65
-Paragraph 2
-Subparagraph (a)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147480016/944-40-65-2

Reference 48: http://www.xbrl.org/2003/role/disclosureRef
-Topic 944
-SubTopic 40
-Name Accounting Standards Codification
-Section 65
-Paragraph 2
-Subparagraph (b)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147480016/944-40-65-2

Reference 49: http://www.xbrl.org/2003/role/disclosureRef
-Topic 944
-SubTopic 40
-Name Accounting Standards Codification
-Section 65
-Paragraph 2
-Subparagraph (e)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147480016/944-40-65-2

Reference 50: http://www.xbrl.org/2003/role/disclosureRef
-Topic 944
-SubTopic 40
-Name Accounting Standards Codification
-Section 65
-Paragraph 2
-Subparagraph (f)(1)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147480016/944-40-65-2

Reference 51: http://www.xbrl.org/2003/role/disclosureRef
-Topic 944
-SubTopic 40
-Name Accounting Standards Codification
-Section 65
-Paragraph 2
-Subparagraph (f)(2)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147480016/944-40-65-2

Reference 52: http://www.xbrl.org/2003/role/disclosureRef
-Topic 944
-SubTopic 40
-Name Accounting Standards Codification
-Section 65
-Paragraph 2
-Subparagraph (g)(2)(i)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147480016/944-40-65-2

Reference 53: http://www.xbrl.org/2003/role/disclosureRef
-Topic 944
-SubTopic 40
-Name Accounting Standards Codification
-Section 65
-Paragraph 2
-Subparagraph (g)(2)(ii)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147480016/944-40-65-2

Reference 54: http://www.xbrl.org/2003/role/disclosureRef
-Topic 944
-SubTopic 40
-Name Accounting Standards Codification
-Section 65
-Paragraph 2
-Subparagraph (g)(2)(iii)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147480016/944-40-65-2

Reference 55: http://www.xbrl.org/2003/role/disclosureRef
-Topic 944
-SubTopic 40
-Name Accounting Standards Codification
-Section 65
-Paragraph 2
-Subparagraph (g)(2)(iv)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147480016/944-40-65-2

Reference 56: http://www.xbrl.org/2003/role/disclosureRef
-Topic 944
-SubTopic 40
-Name Accounting Standards Codification
-Section 65
-Paragraph 2
-Subparagraph (h)(1)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147480016/944-40-65-2

Reference 57: http://www.xbrl.org/2003/role/disclosureRef
-Topic 944
-SubTopic 40
-Name Accounting Standards Codification
-Section 65
-Paragraph 2
-Subparagraph (h)(2)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147480016/944-40-65-2

Reference 58: http://www.xbrl.org/2003/role/disclosureRef
-Topic 326
-SubTopic 10
-Name Accounting Standards Codification
-Section 65
-Paragraph 4
-Subparagraph (a)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147479654/326-10-65-4

Reference 59: http://www.xbrl.org/2003/role/disclosureRef
-Topic 326
-SubTopic 10
-Name Accounting Standards Codification
-Section 65
-Paragraph 4
-Subparagraph (b)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147479654/326-10-65-4

Reference 60: http://www.xbrl.org/2003/role/disclosureRef
-Topic 326
-SubTopic 10
-Name Accounting Standards Codification
-Section 65
-Paragraph 4
-Subparagraph (c)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147479654/326-10-65-4

Reference 61: http://www.xbrl.org/2003/role/disclosureRef
-Topic 740
-SubTopic 10
-Name Accounting Standards Codification
-Section 65
-Paragraph 8
-Subparagraph (d)(3)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482615/740-10-65-8

Reference 62: http://www.xbrl.org/2003/role/disclosureRef
-Topic 326
-SubTopic 10
-Name Accounting Standards Codification
-Section 65
-Paragraph 4
-Subparagraph (d)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147479654/326-10-65-4

Reference 63: http://www.xbrl.org/2003/role/disclosureRef
-Topic 326
-SubTopic 10
-Name Accounting Standards Codification
-Section 65
-Paragraph 4
-Subparagraph (e)(3)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147479654/326-10-65-4

Reference 64: http://www.xbrl.org/2003/role/disclosureRef
-Topic 326
-SubTopic 10
-Name Accounting Standards Codification
-Section 65
-Paragraph 4
-Subparagraph (e)(4)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147479654/326-10-65-4

Reference 65: http://www.xbrl.org/2003/role/disclosureRef
-Topic 250
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 1
-Subparagraph (b)(2)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147483443/250-10-50-1

Reference 66: http://www.xbrl.org/2003/role/disclosureRef
-Topic 250
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 1
-Subparagraph (b)(3)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147483443/250-10-50-1

Reference 67: http://www.xbrl.org/2003/role/disclosureRef
-Topic 815
-SubTopic 40
-Name Accounting Standards Codification
-Section 65
-Paragraph 1
-Subparagraph (a)(1)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147480175/815-40-65-1

Reference 68: http://www.xbrl.org/2003/role/disclosureRef
-Topic 815
-SubTopic 40
-Name Accounting Standards Codification
-Section 65
-Paragraph 1
-Subparagraph (a)(2)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147480175/815-40-65-1

Reference 69: http://www.xbrl.org/2003/role/disclosureRef
-Topic 815
-SubTopic 40
-Name Accounting Standards Codification
-Section 65
-Paragraph 1
-Subparagraph (a)(3)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147480175/815-40-65-1

Reference 70: http://www.xbrl.org/2003/role/disclosureRef
-Topic 815
-SubTopic 40
-Name Accounting Standards Codification
-Section 65
-Paragraph 1
-Subparagraph (b)(1)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147480175/815-40-65-1

Reference 71: http://www.xbrl.org/2003/role/disclosureRef
-Topic 815
-SubTopic 40
-Name Accounting Standards Codification
-Section 65
-Paragraph 1
-Subparagraph (b)(2)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147480175/815-40-65-1

Reference 72: http://www.xbrl.org/2003/role/disclosureRef
-Topic 815
-SubTopic 40
-Name Accounting Standards Codification
-Section 65
-Paragraph 1
-Subparagraph (c)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147480175/815-40-65-1

Reference 73: http://www.xbrl.org/2003/role/disclosureRef
-Topic 815
-SubTopic 40
-Name Accounting Standards Codification
-Section 65
-Paragraph 1
-Subparagraph (d)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147480175/815-40-65-1

Reference 74: http://www.xbrl.org/2003/role/disclosureRef
-Topic 815
-SubTopic 40
-Name Accounting Standards Codification
-Section 65
-Paragraph 1
-Subparagraph (e)(2)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147480175/815-40-65-1

Reference 75: http://www.xbrl.org/2003/role/disclosureRef
-Topic 815
-SubTopic 40
-Name Accounting Standards Codification
-Section 65
-Paragraph 1
-Subparagraph (e)(3)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147480175/815-40-65-1

Reference 76: http://www.xbrl.org/2003/role/disclosureRef
-Topic 815
-SubTopic 40
-Name Accounting Standards Codification
-Section 65
-Paragraph 1
-Subparagraph (e)(4)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147480175/815-40-65-1

Reference 77: http://www.xbrl.org/2003/role/disclosureRef
-Topic 815
-SubTopic 40
-Name Accounting Standards Codification
-Section 65
-Paragraph 1
-Subparagraph (f)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147480175/815-40-65-1

Reference 78: http://www.xbrl.org/2003/role/disclosureRef
-Topic 350
-SubTopic 60
-Name Accounting Standards Codification
-Section 65
-Paragraph 1
-Subparagraph (b)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147476166/350-60-65-1

Reference 79: http://www.xbrl.org/2003/role/disclosureRef
-Topic 350
-SubTopic 60
-Name Accounting Standards Codification
-Section 65
-Paragraph 1
-Subparagraph (a)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147476166/350-60-65-1

Reference 80: http://www.xbrl.org/2009/role/commonPracticeRef
-Topic 250
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 1
-Subparagraph (c)(2)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147483443/250-10-50-1

+ Details

Income Taxes - Unrecognized Tax Benefits (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2024	Dec. 31, 2023
Unrecognized Tax Benefits [Roll Forward]
Balance at beginning of period	$ 531	$ 364
Gross additions based on tax positions related to the current year	57	167
Gross reductions based on tax positions related to prior years	(38)	0
Balance at end of period	$ 550	$ 531

Nature of the Business (Details)	Dec. 31, 2024 customer core_vertical
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Number of customers (more than) \| customer	740,000
Number of core verticals \| core_vertical	3